Poor workmanship

Good day

I live in the northern suburbs of Cape Town and experienced very poor workmanship, after-service and communication from CAPEFIXALL. They were called out on 30/03/26 to fix my chest freezer of which the top half functioned properly, but the bottom half did not freeze - due to an apparent blockage in the system. Although their invoice, which was fully paid the same day, stated that the system was flushed and unblocked - as well as re-gassed, the compressor burned out a day afterwards. I raised several questions on the work done by them and asked as to the reason why the compressor blew out so soon afterwards, but did not get any response - just a quote for a new compressor. six emails from me between 11/4/6 and 11/5/26 on the matter went unanswered and promises of returning my calls when I did reach them telephonically, did not materialize. After 8 weeks the matter is still unresolved as I am unable to communicate with them in any way.

A written report from another service provider who assessed the freezer, subsequently states that there are still restrictions in the system, preventing the gas from circulating properly through the system. also, the re-gassing was not done properly as the gas refrigerant was found to be beyond measures in the system and these will cause the compressor to run under strain and will lead to a burn-out.

Trusting that your input might help to resolve this.

Kind regards Z. Potgieter