CA
Capetown Avenue
Unclaimed Business
CA
AI Review Summary
Based on recent customer reviews, Capetown Avenue receives overwhelmingly negative feedback. Customers consistently report receiving incorrect sizes, extremely poor quality items resembling cheap Chinese imports, and products that do not match descriptions or prices paid. A major recurring complaint is the near-impossible refund process, with the business allegedly requiring returns to China at the customer's expense, offering partial refunds that decrease over time, and eventually ghosting customers. Multiple reviewers describe the operation as fraudulent, citing missing order confirmations, invalid tracking numbers, and unresponsive communication.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|11 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Capetown Avenue
Based on recent customer reviews, Capetown Avenue receives overwhelmingly negative feedback. Customers consistently report receiving incorrect sizes, extremely poor quality items resembling cheap Chinese imports, and products that do not match descriptions or prices paid. A major recurring complaint is the near-impossible refund process, with the business allegedly requiring returns to China at the customer's expense, offering partial refunds that decrease over time, and eventually ghosting customers. Multiple reviewers describe the operation as fraudulent, citing missing order confirmations, invalid tracking numbers, and unresponsive communication.
Capetown Avenue has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Capetown Avenue across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePD
Poen D
1 reviews | Active since Jan 2020
13 Mar 2026, 12:55
****mers and false advertising
Placed an order in December 2025 and still waiting Ai generated replies and excuses. Please people STAY AWAY FROM THESE ****MERS and do not be fooled by their ads on Facebook, because that is all **** Shocking and *****ing peoples hard earned money
Helpful (0)
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Poen D
1 reviews | Active since Jan 2020
13 Mar 2026, 12:55
****mers and false advertising
Placed an order in December 2025 and still waiting Ai generated replies and excuses. Please people STAY AWAY FROM THESE ****MERS and do not be fooled by their ads on Facebook, because that is all **** Shocking and *****ing peoples hard earned money
0
Replies (0)SR
Susan R
1 reviews | Active since Jan 2020
6 Feb 2026, 09:57
Misleading online sales company
This is an online clothing store, promising "worry free returns". I ordered a size 6 pair of shoes, and was eventually sent a smaller size, probably a size 5 , possible smaller (no size indicated on the shoe!). Too many email correspondences later, Capetown Avenue insist I return to shoes to an address in China for a refund, alternatively accept a 15% and now a 25% refund, or a 50% discount on a future purchase. The owner of the business Emma is deflecting and delaying and obfuscating. I suspect that this may be in the hopes that I will simply lose energy, and drop the case. I have reported this to CGSO . The Capetown Avenue website is misleading: had I known how difficult they would make it to return goods, and get a refund, I would not have made the purchase in the first place. The owner of this business has been most unprofessional in not addressing the matter in a transparent and timeous fashion. I find myself wondering if this company has faced many similar cases, and uses this tactic (delay, make contradictory offers, obfuscate) in an effort to wear people down in the hopes that they will simply go away. Please be warned. I have never experienced such unprofessional treatment from Takealot or TEMU. Very disappointing and a sad reflection of the Cape Town business ethic.
Helpful (0)
|Replies (0)SR
Susan R
1 reviews | Active since Jan 2020
6 Feb 2026, 09:57
Misleading online sales company
This is an online clothing store, promising "worry free returns". I ordered a size 6 pair of shoes, and was eventually sent a smaller size, probably a size 5 , possible smaller (no size indicated on the shoe!). Too many email correspondences later, Capetown Avenue insist I return to shoes to an address in China for a refund, alternatively accept a 15% and now a 25% refund, or a 50% discount on a future purchase. The owner of the business Emma is deflecting and delaying and obfuscating. I suspect that this may be in the hopes that I will simply lose energy, and drop the case. I have reported this to CGSO . The Capetown Avenue website is misleading: had I known how difficult they would make it to return goods, and get a refund, I would not have made the purchase in the first place. The owner of this business has been most unprofessional in not addressing the matter in a transparent and timeous fashion. I find myself wondering if this company has faced many similar cases, and uses this tactic (delay, make contradictory offers, obfuscate) in an effort to wear people down in the hopes that they will simply go away. Please be warned. I have never experienced such unprofessional treatment from Takealot or TEMU. Very disappointing and a sad reflection of the Cape Town business ethic.
0
Replies (0)lK
lucia K
1 reviews | Active since Jan 2020
3 Feb 2026, 09:26
*****ulent and misrepresentation of company and items
online retailer. purchased a pair of shoes, requested a size 6 and a size 4 arrived. I assumed based on the name of the company that it is based in Cape Town. I attempted to return the shoes and discovered the company is based in China. I am expected to return the shoes at my cost - despite that they made an error in the size - the value of the return is more than the value of the shoes. I am now stuck with a pair of shoes that dont fit and cannot return. I have mailed over again and they insist the shoes are to be returned to China. Never ever buy anything Chinese again.
Helpful (0)
|Replies (0)lK
lucia K
1 reviews | Active since Jan 2020
3 Feb 2026, 09:26
*****ulent and misrepresentation of company and items
online retailer. purchased a pair of shoes, requested a size 6 and a size 4 arrived. I assumed based on the name of the company that it is based in Cape Town. I attempted to return the shoes and discovered the company is based in China. I am expected to return the shoes at my cost - despite that they made an error in the size - the value of the return is more than the value of the shoes. I am now stuck with a pair of shoes that dont fit and cannot return. I have mailed over again and they insist the shoes are to be returned to China. Never ever buy anything Chinese again.
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Megan O
1 reviews | Active since Jan 2020
7 Dec 2025, 18:55
****mers
****mers. No order details sent through. Did send the product but quality shocking. Refund is a whole game to them of stringing you along then ghosting you so don’t waste your time and energy on that for this company. Shocking. Shouldn’t be allowed to sell anything.
Helpful (0)
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Megan O
1 reviews | Active since Jan 2020
7 Dec 2025, 18:55
****mers
****mers. No order details sent through. Did send the product but quality shocking. Refund is a whole game to them of stringing you along then ghosting you so don’t waste your time and energy on that for this company. Shocking. Shouldn’t be allowed to sell anything.
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Replies (0)WB
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