Avoid Capital Auto World Midrand – Misrepresentation and Poor Service

I recently purchased a 2018 Volkswagen Polo Hatch 1.0TSI Comfortline R-Line from Capital Auto World Midrand, which they assured me was accident-free. Unfortunately, my experience has been nothing short of disappointing.

On the day of collection, I noticed loose wiring hanging from inside the bumper, likely for the fog lights, and one fog light was flickering and not working. The airbag light occasionally refused to turn off, which was concerning. Despite these issues, I decided to overlook them and take the car home.

As I drove, I realized there were even more problems:

Shifting from 1st to 2nd gear was difficult, as if the gear was locking in 1st gear. The cruise control was not working. I took the car to VW for a diagnostic check, and they uncovered underlying issues that would cost over R100,000 to repair! Thankfully, the car was still within the 7-day return policy, so I returned it the same day with the diagnostic report.

To my shock, I later saw the same car listed for sale again, with no mention of the issues I had reported.

Adding to the frustration, a week later, I am trying to finance another deal, but Capital Auto World has not settled the account as they promised. This delay is now stalling my new deal and causing unnecessary stress.

Potential buyers, beware! Always conduct your own independent diagnosis before purchasing from this dealership. Had I not spent the money on the VW diagnostic, I would have inherited a car with massive hidden problems.

This experience has been a nightmare, and I hope it serves as a warning to others.