Capital Auto World
4.4|919 reviews
SM
Stephens M
1 reviews | Active since Member
16 Sept 2025, 22:37
Capital Auto Midrand is a bad place to buy a car 🤦🏿🤦🏿😭😭
We bought a car from their dealer and within a week it already started giving problems. We contacted them the first time and they recalled the car and took it for repairs. The car came back and after 2 weeks it started again and the third time they refused to help us saying we drove for more than 3000km. Now we have to pay the dealer to have the car repaired.
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Replies (56)Capital Auto World's replyOfficial
16 Jan 2026, 13:06Thank you for your feedback, Stephens.
We are sorry to hear that you are unhappy with your experience and would like to clarify the matter for transparency.
When the vehicle initially experienced an issue after purchase, we immediately recalled the vehicle and carried out the necessary repairs at our cost. The vehicle was returned to you in working order.
The concern that arose again, more than 3,000 km later, was identified as a maintenance-related item.
Unfortunately, wear-and-tear or maintenance components fall outside of post-sale repair obligations, and we cannot be expected to maintain a client’s vehicle indefinitely.
We always strive to assist our customers, and we regret that this situation has led to frustration.
Should you wish to discuss the matter further, we remain open to engaging constructively.
Kind regards,
Capital Auto Midrand
We are sorry to hear that you are unhappy with your experience and would like to clarify the matter for transparency.
When the vehicle initially experienced an issue after purchase, we immediately recalled the vehicle and carried out the necessary repairs at our cost. The vehicle was returned to you in working order.
The concern that arose again, more than 3,000 km later, was identified as a maintenance-related item.
Unfortunately, wear-and-tear or maintenance components fall outside of post-sale repair obligations, and we cannot be expected to maintain a client’s vehicle indefinitely.
We always strive to assist our customers, and we regret that this situation has led to frustration.
Should you wish to discuss the matter further, we remain open to engaging constructively.
Kind regards,
Capital Auto Midrand
Best regards,
Capital Auto World's reply16 Jan 2026, 13:06
Official
Thank you for your feedback, Stephens.
We are sorry to hear that you are unhappy with your experience and would like to clarify the matter for transparency.
When the vehicle initially experienced an issue after purchase, we immediately recalled the vehicle and carried out the necessary repairs at our cost. The vehicle was returned to you in working order.
The concern that arose again, more than 3,000 km later, was identified as a maintenance-related item.
Unfortunately, wear-and-tear or maintenance components fall outside of post-sale repair obligations, and we cannot be expected to maintain a client’s vehicle indefinitely.
We always strive to assist our customers, and we regret that this situation has led to frustration.
Should you wish to discuss the matter further, we remain open to engaging constructively.
Kind regards,
Capital Auto Midrand
We are sorry to hear that you are unhappy with your experience and would like to clarify the matter for transparency.
When the vehicle initially experienced an issue after purchase, we immediately recalled the vehicle and carried out the necessary repairs at our cost. The vehicle was returned to you in working order.
The concern that arose again, more than 3,000 km later, was identified as a maintenance-related item.
Unfortunately, wear-and-tear or maintenance components fall outside of post-sale repair obligations, and we cannot be expected to maintain a client’s vehicle indefinitely.
We always strive to assist our customers, and we regret that this situation has led to frustration.
Should you wish to discuss the matter further, we remain open to engaging constructively.
Kind regards,
Capital Auto Midrand
Best regards,