Capital Auto World
4.4|919 reviews
JM
Jabulani M
1 reviews | Active since Member
27 Dec 2025, 07:20
Capital Auto World ****mers and ****s
What a disgrace of a dealership. I bought a car for R815 000 excluding other costs which pushed the cost to over R1m. On collection, the airbag light was on, the cluster was not working which meant I could not see my fuel level, tyre pressure monitor, oil level and heat level. I got stuck within 5km from the dealership due to petrol. This was a friday, I took the car back on monday. The car was with them for 3 full weeks. When I eventually collected it 3 weeks later, only the cluster was working and clearly showing faults warning lights. Lights that were showing were airbag, brake pads, tyre pressure monitor. I was told they are waiting for Land Rover Waterford, I then refused to take the car, by then my I had already paid 3 installments (1st monthly installment plus 2 extra installments I had paid voluntarily. The car was with them for 2 more weeks, until they told me Land Rover systems were hacked so they can't book cars in their workshop. They promised me it's just a minor issue. The car was dirty when I collected it. So I took it straight to the car wash, only to find that the sunroof is leaking. I immediately took it to back. They told me if I leave it with them, it's gonna take forever as they don't know when Land Rover Waterford will allow bookings again. They then offered me R50k to go fix it myself which I accepted because they has assured me it's just a minor issue. The sunroof alone costed me R78k to fix as I had to replace everything, the sunroof rail was cracked and the glass was also damaged. After the sunroof replacement, I drove the car down to Durban, halfway the car started overheating, I booked a tow truck to take it back to Jhb and booked it at LR Mecca in Pretoria North. LR Mecca called me asking me if I am aware the car was in an accident. They showed me the full report and all the airbags had popped out which is why the airbag light was not switching off. They still insisted the car was not in an accident. How can airbags pop out if the car was not in an accident. The quote to replace all airbags and seat belt pretensioners (all 2nd hand) was R64 000 which I sent to Capital Auto World and they told me they gave me R50k to fix everything and they were not willing to foot the bill for airbags. I explained to them that the R50k they gave me was not even enough to fix the leaking sunroof plus the overheating that set me R12 000 back. Not even adding the tow truck cost from Howick in KZN to Pretoria. The arrogance I received from both the owner and the lady by the name of Magauta, they told me they are doing me a favour, they are gonna pay R20k and I have to pay R42k, I flatly refused and said we must go 50/50, I will pay R32k and they must also pay R32k, reason I offered that is because I have already paid more to fix the sunroof and the overheating. They told me to "Take it or leave it", needless to say, I chose to "leave it". After fixing the overheating, I drove the car back to Capital Auto World as by law I can bring the car back within 6 months. This was now 3 months, so I wanted to cancel the deal and go buy another car somewhere else, Magauta told me they don't have space to keep my car, they only keep cars that are being sold not returned. She told me if I leave it with them, they are immediately taking it to the private storage and I will be liable for the full storage fees. I vow to fight this to the end, I can not buy a car for such a huge amount and still spend money fixing it. I advise anyone who wants to buy a car from Capital Auto World in Midrand not to because they lie about the history of their vehicles and refuse to take accountability when they are caught.
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Replies (112)Capital Auto World's replyOfficial
16 Jan 2026, 13:09Thank you for your feedback.
At the time of sale, the instrument cluster issue was fully disclosed, and we mutually agreed on a 50/50 contribution toward an upgraded digital cluster.
As a precaution, and despite there already being fuel in the vehicle, we added R400 worth of fuel prior to delivery. The claim that the vehicle ran out of fuel 5km from the dealership is incorrect.
After further concerns were raised, we offered the option to cancel the transaction, which was declined.
The R50,000 contribution was offered and accepted as a full and final settlement toward any, and all repairs.
Despite this agreement, further demands were made at a later stage, which constituted a breach of the settlement terms. As a gesture of goodwill, we nevertheless offered an additional R20,000, which was also declined.
Given the circumstances and the failure to adhere to the agreed terms, we advised that the matter proceed through the appropriate legal channels.
Kind regards,
Capital Auto World – Midrand
At the time of sale, the instrument cluster issue was fully disclosed, and we mutually agreed on a 50/50 contribution toward an upgraded digital cluster.
As a precaution, and despite there already being fuel in the vehicle, we added R400 worth of fuel prior to delivery. The claim that the vehicle ran out of fuel 5km from the dealership is incorrect.
After further concerns were raised, we offered the option to cancel the transaction, which was declined.
The R50,000 contribution was offered and accepted as a full and final settlement toward any, and all repairs.
Despite this agreement, further demands were made at a later stage, which constituted a breach of the settlement terms. As a gesture of goodwill, we nevertheless offered an additional R20,000, which was also declined.
Given the circumstances and the failure to adhere to the agreed terms, we advised that the matter proceed through the appropriate legal channels.
Kind regards,
Capital Auto World – Midrand
Best regards,
Capital Auto World's reply16 Jan 2026, 13:09
Official
Thank you for your feedback.
At the time of sale, the instrument cluster issue was fully disclosed, and we mutually agreed on a 50/50 contribution toward an upgraded digital cluster.
As a precaution, and despite there already being fuel in the vehicle, we added R400 worth of fuel prior to delivery. The claim that the vehicle ran out of fuel 5km from the dealership is incorrect.
After further concerns were raised, we offered the option to cancel the transaction, which was declined.
The R50,000 contribution was offered and accepted as a full and final settlement toward any, and all repairs.
Despite this agreement, further demands were made at a later stage, which constituted a breach of the settlement terms. As a gesture of goodwill, we nevertheless offered an additional R20,000, which was also declined.
Given the circumstances and the failure to adhere to the agreed terms, we advised that the matter proceed through the appropriate legal channels.
Kind regards,
Capital Auto World – Midrand
At the time of sale, the instrument cluster issue was fully disclosed, and we mutually agreed on a 50/50 contribution toward an upgraded digital cluster.
As a precaution, and despite there already being fuel in the vehicle, we added R400 worth of fuel prior to delivery. The claim that the vehicle ran out of fuel 5km from the dealership is incorrect.
After further concerns were raised, we offered the option to cancel the transaction, which was declined.
The R50,000 contribution was offered and accepted as a full and final settlement toward any, and all repairs.
Despite this agreement, further demands were made at a later stage, which constituted a breach of the settlement terms. As a gesture of goodwill, we nevertheless offered an additional R20,000, which was also declined.
Given the circumstances and the failure to adhere to the agreed terms, we advised that the matter proceed through the appropriate legal channels.
Kind regards,
Capital Auto World – Midrand
Best regards,
JM
Jabulani M's updateReviewer Update
16 Jan 2026, 13:38So you are going to lie AGAIN unprovoked. The cluster issue was never disclosed, I picked it up myself and you kept claiming it was working, u acted shocked that it was not again. The 50/50 cluster this is also a lie as if u just offered that. Give the full context. U got a quote of R38 000 from Land Rover for a new one and you said it was expensive, I then said it's fine rather buy an after-market digital one which you claimed it was R40 000 and I said I will contribute R20 000 and you will pay R20 000 instead of the R38 000 you were gonna pay at Land Rover. Do not lie, give full context of where the 50/50 came from. I actually did you a favour because u were going to pay R38 000 for the original one. And the R50 000 settlement you are talking about was based on the lies u presented that the car had a minor issue which you were waiting for Land Rover Waterford to book in the car, you offered that so that I do not wait for Land Rover Warerford. This was before I found out that the car was in an accident. If I had known the car was in an accident, I was not gonna buy the car from the start, and I was not going to accept that R50 000, which I still have and I have offered to pay it back and you refused. Either you fix the car, or I return the and pay back your R50 000 immediately. Please let me know if I can do an immediate eft now and bring the car back. Again, the R20 000 u offered was an insult because the airbags quote was R64 000. So you wanted me to pay an extra R44 000 to fix the airbags which I knew nothing about when I bought the car, while u pay R20 000 which was the problem u were aware of when u sold me the car, but decided to lie about it? DO NOT LIE, take responsibility and accountability for once in your life. U sold me an accident damaged car without my knowledge. Based on the reviews I have seen here, u have sold accident damaged cars to few other people. By few, am reffering to the ones that posted their reviews, probably there are more that did not write reviews or that u just `intimidating or abusing like u tried with me.
JM
Jabulani M's update16 Jan 2026, 13:38
Reviewer Update
So you are going to lie AGAIN unprovoked. The cluster issue was never disclosed, I picked it up myself and you kept claiming it was working, u acted shocked that it was not again. The 50/50 cluster this is also a lie as if u just offered that. Give the full context. U got a quote of R38 000 from Land Rover for a new one and you said it was expensive, I then said it's fine rather buy an after-market digital one which you claimed it was R40 000 and I said I will contribute R20 000 and you will pay R20 000 instead of the R38 000 you were gonna pay at Land Rover. Do not lie, give full context of where the 50/50 came from. I actually did you a favour because u were going to pay R38 000 for the original one. And the R50 000 settlement you are talking about was based on the lies u presented that the car had a minor issue which you were waiting for Land Rover Waterford to book in the car, you offered that so that I do not wait for Land Rover Warerford. This was before I found out that the car was in an accident. If I had known the car was in an accident, I was not gonna buy the car from the start, and I was not going to accept that R50 000, which I still have and I have offered to pay it back and you refused. Either you fix the car, or I return the and pay back your R50 000 immediately. Please let me know if I can do an immediate eft now and bring the car back. Again, the R20 000 u offered was an insult because the airbags quote was R64 000. So you wanted me to pay an extra R44 000 to fix the airbags which I knew nothing about when I bought the car, while u pay R20 000 which was the problem u were aware of when u sold me the car, but decided to lie about it? DO NOT LIE, take responsibility and accountability for once in your life. U sold me an accident damaged car without my knowledge. Based on the reviews I have seen here, u have sold accident damaged cars to few other people. By few, am reffering to the ones that posted their reviews, probably there are more that did not write reviews or that u just `intimidating or abusing like u tried with me.