Groenkloof hospital, shocking private hospital feedback

I had the absolute worst experience 2 days apart from one another at Groenkloof hospital. I was rushed to the hospital Sunday morning at 01:00am due to a kidney infection. When I get there the intake nurse there was so unfriendly and spoke to me with alot of attitude, during my stay there there was nothing poo in their toilets that was not cleaned up and the bathrooms smelled terrible, there is another nurse that was on duty by emergency that would interior the doctor giving patients feedback and then it would be about something that can wait, they left me for 5 hours only when I had demanded the doctor come give me feedback, she suddenly appear and I was giving all information and was discharged within 20min from me complaining.

I was told to return Wednesday for the results of the further testing I had done, I returned and had to wait 30min for a nurse to call me in for vitals and an additional hour just to be taken into a room, there there I had waited another 30min to be seen and was only seen because I requested to rather be called with the feedback.

Upon approaching the nurse (Sister Bester) elderly lady with a blond hair in a bob, I had asked her if the doctor could rather call me with the results as I have to fetch my son my school, she was so rude, raising her voice and pulling her face and being plain out rude, I had then asked her why is she being rude and speaking to me like I am illiterate and I will report her, suddenly 2min later the doctor was yjeee giving me feedback on the matter and I was discharged