About a year or two ago, I bought items from Capri on installment

About a year or two ago, I bought items from Capri on installment. From the start, they demanded payment even before fully delivering my items. Only after I complained did the manager assure me delivery would be completed before I paid. I have since paid almost the full account and should be fully up to date with installments. However, when applying for a credit card, I discovered Capri failed to load my payments for over three months, and TransUnion now reflects me as three months behind. Capri refuses to assist, claiming shareholder issues between South Africa and Namibia prevent them from accessing Namibian systems, and they have been instructed not to communicate with their Namibian counterparts. As a result, my credit card application was declined, and the credit record I worked hard to build has been damaged by Capri’s negligence. This is unacceptable, and I am highly disappointed that a company entrusted with financial accounts would show such disregard for customers.