Bad manager

I booked for two nights which i stayed one, i spoke to a lady called Mandy. She seemed friendly at first and told her since i won’t be staying another night my colleague is actually in bloem when done he will be coming this side instead of me moving the dates I gave her the keys even wrote down the name.

When my colleague arrived i called her to open the gate, she didn’t even give me a chance to finish my sentence and she told me she is fully booked and my colleague is booked for the following day and she will be sending this call cause there’s nothing she can do and didn’t even want to listed telling me im the one who said she must move the dates. I told Mandy I’m so disappointed in her level of disrespect towards me as a client even asked her if she talks to all her clients rudely so, i was told we will refund you.

Mandy is so RUDE AND ARROGANT i just don’t see myself or my friend coming to book there, i just hope she is the owner of the business because wow