Ormonde car city service is the worst

I am extremely disappointed with the service I received from Car Service City – Ormonde.

I initially visited the branch on Friday, where the consultant assisted me by taking down all my details and making copies of the necessary documents. I was informed that I would receive feedback thereafter.

However, no communication was received. I waited throughout Saturday and even allowed for Sunday, understanding it may not be a working day. By Monday, I had to follow up myself by calling the branch. I was then told that the consultant assisting me was on a call and that she would return my call shortly. Unfortunately, no one got back to me.

On Tuesday, I had to physically return to the branch to follow up, which was highly inconvenient. During this visit, I was given an explanation that I found unsatisfactory and lacking accountability. I was then assured that I would receive feedback before the end of the business day.

Once again, no communication was received.

At this point, I find the level of service unacceptable. There has been a complete lack of communication, follow-up, and professionalism throughout this entire process. What is most frustrating is that I was referred to this branch by Mercedes-Benz, and I expected a far higher standard of service.

As a customer, I should not have to repeatedly follow up or physically return to a branch just to receive basic feedback. This experience has been a complete waste of time and has caused unnecessary frustration.

I would appreciate a clear explanation for this poor service, as well as a prompt resolution to my matter.