Car City Services
Unclaimed Business
|2.5|8 Reviews (last 12 months)|This business does not respond to reviews
Car City Services
Unclaimed Business
|2.5
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
2.5|8 Reviews
Jul '25 - Jun '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMN
Magdeline N
1 reviews | Active since Jan 2020
24 Apr 2026, 08:45
Worst customer service ever
Worst customer service ever, my car was booked by we buy cars and the service received from delay and poor follow up, tried to raise an issue with customer service spoke with I then understood why they lack customer service the customer service manager is worst, Lucy needs basic customer training, she lacks empathy and basic customer service skills the rudeness, cutting the call whilst I was talking also defending the issue before I even finished telling the whole concern, I ask the simple question after back and forth after getting call recordings, she could not answer.
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Magdeline N
1 reviews | Active since Jan 2020
24 Apr 2026, 08:45
Worst customer service ever
Worst customer service ever, my car was booked by we buy cars and the service received from delay and poor follow up, tried to raise an issue with customer service spoke with I then understood why they lack customer service the customer service manager is worst, Lucy needs basic customer training, she lacks empathy and basic customer service skills the rudeness, cutting the call whilst I was talking also defending the issue before I even finished telling the whole concern, I ask the simple question after back and forth after getting call recordings, she could not answer.
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Replies (0)ND
Nthabiseng D
1 reviews | Active since Jan 2020
19 Mar 2026, 12:37
Ormonde car city service is the worst
I am extremely disappointed with the service I received from Car Service City – Ormonde. I initially visited the branch on Friday, where the consultant assisted me by taking down all my details and making copies of the necessary documents. I was informed that I would receive feedback thereafter. However, no communication was received. I waited throughout Saturday and even allowed for Sunday, understanding it may not be a working day. By Monday, I had to follow up myself by calling the branch. I was then told that the consultant assisting me was on a call and that she would return my call shortly. Unfortunately, no one got back to me. On Tuesday, I had to physically return to the branch to follow up, which was highly inconvenient. During this visit, I was given an explanation that I found unsatisfactory and lacking accountability. I was then assured that I would receive feedback before the end of the business day. Once again, no communication was received. At this point, I find the level of service unacceptable. There has been a complete lack of communication, follow-up, and professionalism throughout this entire process. What is most frustrating is that I was referred to this branch by Mercedes-Benz, and I expected a far higher standard of service. As a customer, I should not have to repeatedly follow up or physically return to a branch just to receive basic feedback. This experience has been a complete waste of time and has caused unnecessary frustration. I would appreciate a clear explanation for this poor service, as well as a prompt resolution to my matter.
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Nthabiseng D
1 reviews | Active since Jan 2020
19 Mar 2026, 12:37
Ormonde car city service is the worst
I am extremely disappointed with the service I received from Car Service City – Ormonde. I initially visited the branch on Friday, where the consultant assisted me by taking down all my details and making copies of the necessary documents. I was informed that I would receive feedback thereafter. However, no communication was received. I waited throughout Saturday and even allowed for Sunday, understanding it may not be a working day. By Monday, I had to follow up myself by calling the branch. I was then told that the consultant assisting me was on a call and that she would return my call shortly. Unfortunately, no one got back to me. On Tuesday, I had to physically return to the branch to follow up, which was highly inconvenient. During this visit, I was given an explanation that I found unsatisfactory and lacking accountability. I was then assured that I would receive feedback before the end of the business day. Once again, no communication was received. At this point, I find the level of service unacceptable. There has been a complete lack of communication, follow-up, and professionalism throughout this entire process. What is most frustrating is that I was referred to this branch by Mercedes-Benz, and I expected a far higher standard of service. As a customer, I should not have to repeatedly follow up or physically return to a branch just to receive basic feedback. This experience has been a complete waste of time and has caused unnecessary frustration. I would appreciate a clear explanation for this poor service, as well as a prompt resolution to my matter.
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Erika J
1 reviews | Active since Jan 2020
27 Nov 2025, 07:59
Thank you Dewald from CAR SERVICE N1 CITY
I took my car to CAR Service N1City. I am so happy with the guy that assisted me there. Dewald took my car in and explained the process, he kept me in the loop the whole day as what is happening. I really appreciated that. At the end of the day he phoned me up again to explain exactly what they have done and what the situation is. I have worked in the banking industry for 40 years and that is what I gave my clients. I realized that this man still has the decency to give back the respect and the decency some folks forget, and that is why I will take my car back there every time. Thank you Dewald.
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Erika J
1 reviews | Active since Jan 2020
27 Nov 2025, 07:59
Thank you Dewald from CAR SERVICE N1 CITY
I took my car to CAR Service N1City. I am so happy with the guy that assisted me there. Dewald took my car in and explained the process, he kept me in the loop the whole day as what is happening. I really appreciated that. At the end of the day he phoned me up again to explain exactly what they have done and what the situation is. I have worked in the banking industry for 40 years and that is what I gave my clients. I realized that this man still has the decency to give back the respect and the decency some folks forget, and that is why I will take my car back there every time. Thank you Dewald.
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Replies (0)JT
Jan T
1 reviews | Active since Jan 2020
25 Nov 2025, 08:24
Unasked for mechanical tampering
Although I asked just a major service and oil top up on the gearbox (not to fiddle or do anything else) the mechanic took it upon himself to adjust the clutch causing the clutch now to "slip". The manager said the clutch was to ":hard"' and now it must be replaced at a cost of almost R8000
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Jan T
1 reviews | Active since Jan 2020
25 Nov 2025, 08:24
Unasked for mechanical tampering
Although I asked just a major service and oil top up on the gearbox (not to fiddle or do anything else) the mechanic took it upon himself to adjust the clutch causing the clutch now to "slip". The manager said the clutch was to ":hard"' and now it must be replaced at a cost of almost R8000
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Millicent M
1 reviews | Active since Jan 2020
19 Nov 2025, 16:06
Ormonde workshops di...
Ormonde workshops did service to our car then suddenly it was mix oil and coolant When we took it they sad they will have to do the strip and quote to check what’s wrong but next day it was another story that they will only replace oil cooler a week letter our car was leaking coolant unfortunately we got stuck at Limpopo When I lodge a complaint they are telling a different story stating that our car had a blown gasket and it was overheating which is a different story I will never ever take our car there and I won’t even recommend to anyone they will leave you miserable
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Millicent M
1 reviews | Active since Jan 2020
19 Nov 2025, 16:06
Ormonde workshops di...
Ormonde workshops did service to our car then suddenly it was mix oil and coolant When we took it they sad they will have to do the strip and quote to check what’s wrong but next day it was another story that they will only replace oil cooler a week letter our car was leaking coolant unfortunately we got stuck at Limpopo When I lodge a complaint they are telling a different story stating that our car had a blown gasket and it was overheating which is a different story I will never ever take our car there and I won’t even recommend to anyone they will leave you miserable
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Ronny R
1 reviews | Active since Jan 2020
9 Oct 2025, 07:39
Worst service at Mafikeng branch
Went in for a 120km service which I paid almost 3k. I was told that they did not change my spark plugs and I had to top up for an oil change. The parts that they changed was for 1k then I the additional 2k I guess it was for their car wash service. I regret having spend my money on such a hypocritical company. They never called me to come collect the car i had to make the call, they only to inform me of what they call special spark plugs. When I confronted the lady at reception she said its unfair for all the clients because my plugs can last for two years and other clients only last for a year. They treated me like I am a fool and I knew nothing about cars.
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Ronny R
1 reviews | Active since Jan 2020
9 Oct 2025, 07:39
Worst service at Mafikeng branch
Went in for a 120km service which I paid almost 3k. I was told that they did not change my spark plugs and I had to top up for an oil change. The parts that they changed was for 1k then I the additional 2k I guess it was for their car wash service. I regret having spend my money on such a hypocritical company. They never called me to come collect the car i had to make the call, they only to inform me of what they call special spark plugs. When I confronted the lady at reception she said its unfair for all the clients because my plugs can last for two years and other clients only last for a year. They treated me like I am a fool and I knew nothing about cars.
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