MN
Magdeline N
Active since Dec 2016
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Worst customer service ever
Worst customer service ever, my car was booked by we buy cars and the service received from delay and poor follow up, tried to raise an issue with customer service spoke with I then understood why they lack customer service the customer service manager is worst, Lucy needs basic customer training, she lacks empathy and basic customer service skills the rudeness, cutting the call whilst I was talking also defending the issue before I even finished telling the whole concern, I ask the simple question after back and forth after getting call recordings, she could not answer.
0 replies
3 months ago
Horrible service actually no service at all
Most ridiculous service ever, withdrew my provident from Sanlam, submitted on the 18th of February and today the 18 of March got only message that documents verified and bank verified, after a month, call centre you lucky to go through within 40min Whatsup no one 1️⃣ on the other side, you will wait for hours to have someone connecting, got hold of a consultant who said they are busy with pots since new financial year 😳 I am exhausted you will hold for 49 minutes to be cut off by a consultant how did Sanlam move from professional to this? If you wanna take any policy or pension just know you will be treated like you requesting grant or food parcel, no respect at all
2 replies
3 months ago
Misinformation and lies
I was made to subscribe on MTN ROUTER under false information that I will get unlimited data, only to find out that it is limited, I have been on fibre that I have cancelled which I was paying a little more but it unlimited, now I'm told I will have to pay cancellation penalty
0 replies
23 months ago
Uncredible, ****ming credit insurance
I app**** for credit insurance with Capitec, filled all required documentation as per the request, my request was approved with no conditions information nor instruction attached, My loan account was supposed to be paid in full as there were at less than 5 instalments left, I realised later that the balance is still pending and they only paid 4 instalments tried to call and I will be transferred to a line that you will hold for 47minutes or it cut is self off. In May 26 I had money sent to my account and R3403.48 was debited, I called and again you will call at least 6 times to get a consultant that will understand and put you through that 47 minutes line and lucky if eventually someone picks up from the other side, after days my money was refunded less R83.64 On the 25 of July again R 3635.50 debited, I called in the morning 8am I was kept on hold till my call was cut, from 8am holding till around 11am when only then I went through to someone who gave me one sentence answer: send an email to this address..... I sent an email. Received response from no signature individual responding to the consultant Tersia Everts the following day at 14:19 indicating that my refund will not be processed because I used the credit facility after notice. None of my questions were responded to as per my email I personally sent. 1. The account I am enquiring does not have access facility, call centre confirmed when they checked the reference of the debit order. 2. If that was the case when my claim was approved why was I not informed of the condition? 3. I had funds coming in my account from January to March why was the payment not effected then if that was the case? why was I not contacted to be informed of the condition if there was any? I am unemployed a have been the one on the phone who has spent money to get information, I was advised I cannot speak to the consultant who is responsible for insurance only email, I called again after I received feedback after holding for 15 minutes the consultant the consultant asked for my account and verified on the system, she confirmed that the account they debited was indeed loan not credit facility I was put to another line which was on hold for another 30min when I got through trying to get clarification it was 4:37 line got cut off.
1 reply
36 months ago
Vox horrible experience
I subscribed on vox in 2021 with TT connect connection was good and I was receiving the speed I signed up for till November 2022 I started having connection problems continuously and was advised that it is due to the heavy rains, that continued till April where there were not rain at all. I then decided to cancel the contract with Vox and TT connect, whilst I was looking for new service provider I saw open serve option my mistake was to go with Vox again on Open serve. I regret every minute it has been the worst nightmare ever worst than TT connect, the router was installed in a very awkward space where the signal goes to my garage and on my street but nothing in the house, I am lucky to have connection let alone the speed I am paying for, if I get 7mbps down and 3 up it is a lucky day whilst I am paying for 75 and 50 respectively. I have called vox almost everyday and nothing is changing, and when I advised about the installation done in a wrong place I was told I must pay call out fee for technician, whilst the same technician installed where we advised against, now it is our problem.
2 replies
52 months ago
Bad service
On the 2nd of March 2022 I had debit orders coming out of my account that I dont know and never heard of, I logged on my app and the debit orders were irreversible, called FNB at 7:07 in the morning to request assistance, held for 25 minutes eventually someone responded, advised me to call after 8am to reverse the debit orders, I called after 8 was on hold for 30 minutes not response only music, drop call, called customer service again 25 minutes down the line I was advised I was going to be transferred to the reversal department, held for 1 hour 30 minutes on hold listening to the music, 1:32 minutes to be precise and no answer no answer The calls to FNB have already cost me R 236.00 holding to be assisted, for the debit orders of R49.50 and R79.50 they are going to charge me R 40 for each debit order reversal. Actually I have already lost R316.00 to reverse debit order of R49.50 and R79.50, worst the company that is doing the debit orders, I searched they are so pathetic, for me to enquirer about the debit I must call cell number which never get answered, so the bank is enabling this fraud as they are the beneficiaries at the end of the day, how do I hold for 2h30 plus all the other calls I made since 7 am I am on call with the bank, its 10:40 now no one is helping me.
1 reply
52 months ago
Helivac scam
This company has been debiting my account without my consent, I called the company called cashnet that does their collections, they gave me their head office number which is a cellphone number: 0724513937 head office cell phone number, Bev is the name of the contact person, who never answers her phone
1 reply
57 months ago
Horrible experience at Pick and Pay
Horrible, traumatic customer experience with Pick and pay Northmead Mall, went to the mall after my gym to quickly get chutney, my mask was not steady kept on slipping below my nose, and when I approached the teller, she rudely said to me put back your mask, I was shocked and I had my purse in my hand retrieving smart shopper card, I asked the teller to proceed so long, there was a glass separating us, she said she will not help me took my groceries threw it to the other side of the till and ask for another customer whilst standing there, she asked me to leave. Shocked I asked for the manager who did not even bother to get to understand what was the issue he said to me, I was asked nicely and I was like but you were not here and the lady spoke to me in Zulu, he insisted I was asked nicely, I moved to another teller to pay my grocery, when I was home I needed the name of the manager as I was shocked how he handle the situation it was not normal, I just couldn't understand, I called the shop to get the name and he insisted they asked me nicely, the name of the manager is Paul, the same Paul that I bought a cake in June and it was so terrible, he said to me people love his cakes I am the only one who have problem. When I called the store the following day the store manager who was available said he does not know who is Paul, I have it in writing him denying there is anyone called Paul in the shop. So they are hiding Paul? Why?
1 reply
57 months ago
Credit enquiry without permission
Credit enquiry without permission, receive a call from Miway on Saturday, told the consultant not to do an enquiry on my name as I'm building my credit profile, next day I receive a notification from transunion an enquiry has been conducted without my permission, with the popia in place where did this person get my ID number as I did not hand it or confirm it, I feel betrayed and scammed by miway for answering the call I'm shocked, Such invasion of privacy,
1 reply
57 months ago
Charged fee I did not sign for
If you want your sanity and peace of mind don't sign with this gym, I signed with them in July during the time the gyms where closed, I was offered a no activation fee contract and it was valid only during that time, I mean who will join gym when they are not operational and not knowing when they are going to be opened, I took the no membership activation fee offer, a month down the line I receive a call from debt collectors for their money, I was shocked as the premium debit orders went through, I was told I owe R699😳 asked for what? the debt collector did not have a clue what they were talking about and just insisted I owe money and I just have to pay it, I called the gym I signed with the consultant said it's impossible, he will speak to management to sort it out,....... 3 weeks of phone calls hurrasment from debt collectors, was promised its sorted out, then I go to gym with my daughter to find out membership is blocked, I spoke to manager she promised to sort it out, sent a query again, apologized and showed me my account was even charged fees for outstanding money I don't owe, was promised someone will call to apologise and sort it out, instead I got a call from debt collectors 😢 I called the consultant that signed me, guess what I was now told the money I owe is from my previous membership with the gym, how so🤔 as I paid lot of money to cancel that membership, called call center now wanting clarification, different story no money is for activation fee, two weeks put from pillar to post changing stories, I asked for the tape of my calls, was told to go and listen at the gym, I asked to cancel as I am not getting the benefit my access is blocked for money I don't owe, I was told I will pay Cancellation fee, how so as they are the one who bridged the contract 🤷♀️ I have not been well they are horrible unreliable people who will leach every cent from you
0 replies
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1 Star
12 (100%)