

Motor Plan Direct
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Motor Plan Direct delivers a consistently positive customer experience, particularly in staff conduct and communication. Customers frequently praise named consultants for professionalism, patience, and clarity. The claims and service plan process is generally smooth, though a small number of customers report significant frustrations around policy transparency, long phone queues, and coverage disputes that tarnish an otherwise strong reputation.
Replied to 67% of negative reviews
Reply time on negative reviews: 9 hours 45 min
TrustIndex
0
Ranking
#12
in Warranty & Service Plans
Avg Reply
15h 14m
NPS Score
33
Recommended: Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 9 hours 45 min
Jun '25 - May '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Agent fails to call on time then gives you attitude when you mention you requested a call back at a certain time due to your own work demands. Then doesnt call at all. Then puts through policy late because agent goes on leave. Finally get assistance however because my policy is late i still have to willingly pay penalties for my service being late. Eventually i just call amd cancel on the 27th February before any payment is taken and im advised by Tino that i am within my cancelation period and i get cut off as im supposedly being transferred to cancelations. I call back. I do cancel only to have my account debited with the premium that i was supposed to pay had i kept the policy. Beyond ****ed and i want a refund!
1 reviews | Active since Jan 2020
Agent fails to call on time then gives you attitude when you mention you requested a call back at a certain time due to your own work demands. Then doesnt call at all. Then puts through policy late because agent goes on leave. Finally get assistance however because my policy is late i still have to willingly pay penalties for my service being late. Eventually i just call amd cancel on the 27th February before any payment is taken and im advised by Tino that i am within my cancelation period and i get cut off as im supposedly being transferred to cancelations. I call back. I do cancel only to have my account debited with the premium that i was supposed to pay had i kept the policy. Beyond ****ed and i want a refund!
1 reviews | Active since Jan 2020
When having a problem or questions they make you understand
1 reviews | Active since Jan 2020
When having a problem or questions they make you understand
1 reviews | Active since Jan 2020
Run away from these ****mers as far as you can with your money. I had a breakdown, followed the procedure and took my car to a Mercedes-Benz dealership and after a week of run around, countless times of back and forth collecting all the required documents and information, after the assessors received a conclusive diagnostics about my car's issue, I then got told blatantly to move my car to a cheaper RMI workshop. MPD had the quote from Merc since day 1 and never said a word or complained about it, after providing every evidence required and proving the authenticity of my claim then MPD come to say rather get your part reconditioned at a cheaper RMI workshop. What kind of a **** is that. When you call for assistance, they will keep you on the phone for hours without any assistance or solution, it's always I'm talking to the "assessor" or "claims dpt" with no assistance. This is an embarrassment, shame and **** of a warranty insurance company, they must stipulate that they don't cater for certain cars or brands.
1 reviews | Active since Jan 2020
Run away from these ****mers as far as you can with your money. I had a breakdown, followed the procedure and took my car to a Mercedes-Benz dealership and after a week of run around, countless times of back and forth collecting all the required documents and information, after the assessors received a conclusive diagnostics about my car's issue, I then got told blatantly to move my car to a cheaper RMI workshop. MPD had the quote from Merc since day 1 and never said a word or complained about it, after providing every evidence required and proving the authenticity of my claim then MPD come to say rather get your part reconditioned at a cheaper RMI workshop. What kind of a **** is that. When you call for assistance, they will keep you on the phone for hours without any assistance or solution, it's always I'm talking to the "assessor" or "claims dpt" with no assistance. This is an embarrassment, shame and **** of a warranty insurance company, they must stipulate that they don't cater for certain cars or brands.
1 reviews | Active since Jan 2020
I have been telling these people to stop calling me as now I feel harassed, because they call me everyday even when I told them I don't consent to them calling me, I even said the Popia Act gives me the right to tell them to stop but guess what I was called again today by Bruce Mokaba. THIS IS REALLY ANNOYING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1 reviews | Active since Jan 2020
I have been telling these people to stop calling me as now I feel harassed, because they call me everyday even when I told them I don't consent to them calling me, I even said the Popia Act gives me the right to tell them to stop but guess what I was called again today by Bruce Mokaba. THIS IS REALLY ANNOYING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Based on recent customer reviews, Motor Plan Direct delivers a consistently positive customer experience, particularly in staff conduct and communication. Customers frequently praise named consultants for professionalism, patience, and clarity. The claims and service plan process is generally smooth, though a small number of customers report significant frustrations around policy transparency, long phone queues, and coverage disputes that tarnish an otherwise strong reputation.
Motor Plan Direct's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers consistently name specific consultants like Winnie, Daleen, Fatima, and Mbhele for exceptional patience, professionalism, and clear communication. Friendly, knowledgeable staff are a defining strength.
The most common complaint about Motor Plan Direct, based on Hellopeter's AI analysis of recent customer reviews, is Service, Repairs & Maintenance. While same-day service and smooth claims are praised, customers report confusion around service intervals, unexpected cost increases, and slow claims department responses that contrast with the call centre experience.
Motor Plan Direct has a TrustIndex of 0 out of 10 on Hellopeter, based on 49 reviews in the last 12 months. They reply to 67% of negative reviews, typically within 9 hours 45 min. Hellopeter has tracked Motor Plan Direct across 346 total reviews. How is the TrustIndex calculated? →
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