Motor Plan Direct
Claimed Business
Motor Plan Direct
Claimed Business
49 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Motor Plan Direct delivers a consistently positive customer experience, particularly in staff conduct and communication. Customers frequently praise named consultants for professionalism, patience, and clarity. The claims and service plan process is generally smooth, though a small number of customers report significant frustrations around policy transparency, long phone queues, and coverage disputes that tarnish an otherwise strong reputation.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name specific consultants like Winnie, Daleen, Fatima, and Mbhele for exceptional patience, professionalism, and clear communication. Friendly, knowledgeable staff are a defining strength.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#12Ranked In Warranty & Service Plans
15h 14mReply Time
33 NPSLikely
Replied to 67% of negative reviews
Reply time on negative reviews: 9 hours 45 min
TrustIndex
0
Ranking
#12
in Warranty & Service Plans
Avg Reply
15h 14m
NPS Score
33
Recommended: Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 9 hours 45 min
Review Distribution
3.8|49 Reviews
Jun '25 - May '26
5(52.4%)
4(14.3%)
3(4.8%)
2(2.4%)
1(26.2%)
5(52.4%)
4(14.3%)
3(4.8%)
2(2.4%)
1(26.2%)
Recent reviews (49)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceK
Karen
1 reviews | Active since Jan 2020
1 Mar 2026, 10:56
Payment taken after canceling within the cancelation period
Agent fails to call on time then gives you attitude when you mention you requested a call back at a certain time due to your own work demands. Then doesnt call at all. Then puts through policy late because agent goes on leave. Finally get assistance however because my policy is late i still have to willingly pay penalties for my service being late. Eventually i just call amd cancel on the 27th February before any payment is taken and im advised by Tino that i am within my cancelation period and i get cut off as im supposedly being transferred to cancelations. I call back. I do cancel only to have my account debited with the premium that i was supposed to pay had i kept the policy. Beyond ****ed and i want a refund!
Helpful (0)
|Replies (0)K
Karen
1 reviews | Active since Jan 2020
1 Mar 2026, 10:56
Payment taken after canceling within the cancelation period
Agent fails to call on time then gives you attitude when you mention you requested a call back at a certain time due to your own work demands. Then doesnt call at all. Then puts through policy late because agent goes on leave. Finally get assistance however because my policy is late i still have to willingly pay penalties for my service being late. Eventually i just call amd cancel on the 27th February before any payment is taken and im advised by Tino that i am within my cancelation period and i get cut off as im supposedly being transferred to cancelations. I call back. I do cancel only to have my account debited with the premium that i was supposed to pay had i kept the policy. Beyond ****ed and i want a refund!
0
Replies (0)F
Fezekanontwana
1 reviews | Active since Jan 2020
9 Feb 2026, 11:45
When having a proble...
When having a problem or questions they make you understand
Helpful (0)
|Replies (0)F
Fezekanontwana
1 reviews | Active since Jan 2020
9 Feb 2026, 11:45
When having a proble...
When having a problem or questions they make you understand
0
Replies (0)DN
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Sam S
1 reviews | Active since Jan 2020
10 Nov 2025, 12:49
****MERS
Run away from these ****mers as far as you can with your money. I had a breakdown, followed the procedure and took my car to a Mercedes-Benz dealership and after a week of run around, countless times of back and forth collecting all the required documents and information, after the assessors received a conclusive diagnostics about my car's issue, I then got told blatantly to move my car to a cheaper RMI workshop. MPD had the quote from Merc since day 1 and never said a word or complained about it, after providing every evidence required and proving the authenticity of my claim then MPD come to say rather get your part reconditioned at a cheaper RMI workshop. What kind of a **** is that. When you call for assistance, they will keep you on the phone for hours without any assistance or solution, it's always I'm talking to the "assessor" or "claims dpt" with no assistance. This is an embarrassment, shame and **** of a warranty insurance company, they must stipulate that they don't cater for certain cars or brands.
Helpful (0)
|Replies (0)SS
Sam S
1 reviews | Active since Jan 2020
10 Nov 2025, 12:49
****MERS
Run away from these ****mers as far as you can with your money. I had a breakdown, followed the procedure and took my car to a Mercedes-Benz dealership and after a week of run around, countless times of back and forth collecting all the required documents and information, after the assessors received a conclusive diagnostics about my car's issue, I then got told blatantly to move my car to a cheaper RMI workshop. MPD had the quote from Merc since day 1 and never said a word or complained about it, after providing every evidence required and proving the authenticity of my claim then MPD come to say rather get your part reconditioned at a cheaper RMI workshop. What kind of a **** is that. When you call for assistance, they will keep you on the phone for hours without any assistance or solution, it's always I'm talking to the "assessor" or "claims dpt" with no assistance. This is an embarrassment, shame and **** of a warranty insurance company, they must stipulate that they don't cater for certain cars or brands.
0
Replies (0)SM
Simon M
1 reviews | Active since Jan 2020
14 Oct 2025, 07:05
STOP CALLING ME!!!!!!!!!!!!!!!!!
I have been telling these people to stop calling me as now I feel harassed, because they call me everyday even when I told them I don't consent to them calling me, I even said the Popia Act gives me the right to tell them to stop but guess what I was called again today by Bruce Mokaba. THIS IS REALLY ANNOYING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
|Replies (0)SM
Simon M
1 reviews | Active since Jan 2020
14 Oct 2025, 07:05
STOP CALLING ME!!!!!!!!!!!!!!!!!
I have been telling these people to stop calling me as now I feel harassed, because they call me everyday even when I told them I don't consent to them calling me, I even said the Popia Act gives me the right to tell them to stop but guess what I was called again today by Bruce Mokaba. THIS IS REALLY ANNOYING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0
Replies (0)D