Extremely frustrating, rude and unacceptable service. We would NOT recommend this company to anyone for any reason.

At the end of 2019 my boyfriend and I were looking to transport our two cars from CPT to JHB. We wanted the transportation to include insurance - most companies did not include this. After a suggestion to contact Car Movers as they offer insurance, we did. We accepted their quote and we were required to pay the full amount upfront.

It was agreed that the cars would be collect on Friday 29 November 2019. The cars were collected on this day but only after 21H00 in the evening. Upon collection, everything was in order and we loaded the cars and saw them off on Friday night the 29 November 2019. The drivers then told us that they would be leaving the very next day, on Saturday, after 2 more collections and that we could expect our cars to be delivered on the Sunday. When Sunday arrived, we had to contact the company in order to get an update on where the cars were - we were then told that it would not be Sunday but in fact Monday. When Monday arrived we had to once again contact them for an update as to where our cars were. We waited the entire day for the cars only to be informed that the cars would actually be arriving on Tuesday morning, 03 December 2019.

Tuesday morning came and, yet again, our cars were not delivered. We then had to wait until Tuesday afternoon to receive our cars. When the cars got off the trailer we did an inspection and it was during this inspection that we noticed that the one car had been broken into. The passenger seat was dirty and there were muddy fingerprints on the inside of the door which indicates that somebody had been sitting in the car. The phone charging cable (which was in the glove compartment when the cars were loaded onto the truck) was plugged into the car's power point which further indicates that somebody was sitting in the car and charging their cellphone (the car needs to be switched on in order for the charger to work - only the 2 drivers had access to the car keys). In addition to this, we noticed that a pair of sunglasses, an umbrella, a hand cream, several pens and some lose change were gone and to top it all off x2 packets of sweets were eaten and the empty packets left empty in the car.

Upon inspecting the second car, we noticed some things were missing too. The drivers seemed to know nothing about these break ins. 

Although the company advises that no valuables should be left in the car, and although nothing left in the car and stolen was of great value, it is very upsetting that this invasion of privacy and private property happened. 

What was more upsetting was the fact that we were told that the cars were on the road the ENTIRE time after they were collected. This information was in fact untrue as the drivers told us that the cars stayed stationary at an Engen garage in Cape Town over the weekend while they waited to collected other cars - this apparently only took place on Sunday. If collection could only happen on Friday, we believe the cars should have been behind a secure gate during all stationary periods. We also do not understand why the cars were not locked in order to prevent something like this from happening. The drivers confirmed that the vehicles were unlocked the entire journey despite the fact that the drivers had the keys and could have locked the cars at any point. 

We also noticed several small scratches on the Citroen that are not evident on the 'before' photos that we took (some advice - always take 'before' photos!).

We then phoned and emailed Car Movers and even sent photos for proof - this was on 03 December 2019. 1 staff member, Pat, whom we had dealt with from the beginning as well as the 2 owners (Kiren and Martin) have been cc'ed into all correspondence. Since then, we have sent over 6 follow up emails - none of which have been replied to. We have called countless times. Initially the calls were answered and excuses of sick staff members were given as a reason for no-one replying to the emails. When following up again, the staff member was rude and put down the phone. Since then, calls have been ignored but when we call on a new number that they do not recognize, the call is answered. Once answered, an excuse is given but nothing in writing and no progress has been made since - it has been over a month now.  

It seems that no-one at this company has the audacity, dignity and/or respect to reply to customers who have paid in full for a service is simply unacceptable. Our money has been taken and our issue not dealt with. We would strongly advise AGAINST using this company for any purpose.