Car Rental Africa
1|4 reviews
VG
Vuyelwa G
1 reviews | Active since Member
26 Apr 2022, 13:07
Car Rental Africa ( Pty) Ltd - Unprofessional Team
Car Rental Africa ( Ltd) Pty is unprofessional ; I have had the worst experience ever ,where I enquired and subsequently hired a car which was not delivered. I paid their deposit and also the fees for the car hire for the several days I would require it and on the day I landed at the airport they were no where to be found witin the rental area. When I called them I was serviced by their agent/director who sent me threats and refused to conduct an immediate payment citing a misconduct on my end. I asked what was the misconduct and what their policy was and why I was I being penalized for a cancellation which was conducted by Car Africa Hire on my day of arrival after they had confirmed my car reservation. I was inconvenienced and also threatened for requesting for my refund and a reasonable explanation as to why the cancellation was done ? I have referred to the Ombudsman this issue and will be further escalating the matter. Please be careful with this company its dubious!
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Replies (135)Car Rental Africa's replyOfficial
14 Jun 2022, 18:48This incident was a misunderstanding. Vuyelwa contacted us on short notice and paid rental amount after working hours. we could not book or reserve the vehicle after hours. one of our consultants did contact her to arrange for reservation the next day. She arrived at OR Tambo Int Airpot at around 06h00 and the supplier call centres open between 08h30 - 09h00 we had to wait for the supplier in OR Tambo to open for bookings. There was no element of criminality, she paid to a legitimate bank account and dealt with genuine people form the company. Upon investigation on the matter, she was referred by one of our clients to us, whom have rented a vehicle with us before, that's an indication we're not bogus or scam. This matter was resolved, funds were refunded and a voucher was offered to Vuyelwa for future rental. We have email correspondences in that regard. for more information you can contact us on +21 023 1744 info@carrentalafica.co.za
Best regards,
Car Rental Africa's reply14 Jun 2022, 18:48
Official
This incident was a misunderstanding. Vuyelwa contacted us on short notice and paid rental amount after working hours. we could not book or reserve the vehicle after hours. one of our consultants did contact her to arrange for reservation the next day. She arrived at OR Tambo Int Airpot at around 06h00 and the supplier call centres open between 08h30 - 09h00 we had to wait for the supplier in OR Tambo to open for bookings. There was no element of criminality, she paid to a legitimate bank account and dealt with genuine people form the company. Upon investigation on the matter, she was referred by one of our clients to us, whom have rented a vehicle with us before, that's an indication we're not bogus or scam. This matter was resolved, funds were refunded and a voucher was offered to Vuyelwa for future rental. We have email correspondences in that regard. for more information you can contact us on +21 023 1744 info@carrentalafica.co.za
Best regards,