Car Rental Africa
1|4 reviews
LB
Lulama B
1 reviews | Active since Member
22 Oct 2021, 04:42
Car Rental Africa
<div>I paid this Agent R400 to rent a vehicle with unlimited km on my behalf from their panel. The booking was confirmed 3 weeks in advance with the Agent. Upon calling the rental company directly to email me proof of my booking, the booking reflected a different price with 300km and when I confronted the Agent I was told everything will be in order when I fetch the vehicle from the airport. The day came, when I arrived at the airport, the information was still incorrect. Apparently, there are a lot of people who have fall victim to this scam.
I ended up booking a car directly from Thrifty and they refused to give me the R400 I paid them.</div>
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Replies (269)Car Rental Africa's replyOfficial
14 Jun 2022, 19:04Don't mislead the public and if you continue to write defamatory statements and intentionally drag our reputation. we will exercise our legal right to institute legal actions against you. A booking reservation was made and sent to you prior to collection. You decided to contact and open the booking reservation before collection date / at the branch. We don't deal with branches as our corporate accounts are handled at headquarter level. You were informed that if a booking reservation is open/ checked out prior to collection date, the system might default some of the rental details. on the day of collection. we were constant in contact with you and we are the ones that suggested you take the vehicle with the supplier as they had 400km option compared to the 300km option that was reflected upon the booking. You were also informed that the admin fee is none refundable as it covers administrative costs and cancellation fee etc. We offered you an option to reutilise the fund in your next rental or get someone who can use it on your behalf. Car Rental Africa is an independent car hire agency and don't own or have control on supplier's rental systems. Bookings are made through the supplier and if there are any dysfunctions or discripances we rely on the supplier for guadance and way forward. If reservations cannot be amended, we then inform the renter/ driver and provide a variety options to take as some of the bookings takes time to amend and that can put strain on someone waiting at the airport or pick up location. Your mistake was to check out the vehicle prior to collection without getting an approval from us. rates defaulted and your booking was void by the respective system. Next time you book, get all the answers by clicking on FAQ on site, read the terms and conditions of rental to assist you. we are available for further details as we have email correspondence in this regard. info@carrentalafrica.co.za or Tel: +27 21 023 1744
Best regards,
Car Rental Africa's reply14 Jun 2022, 19:04
Official
Don't mislead the public and if you continue to write defamatory statements and intentionally drag our reputation. we will exercise our legal right to institute legal actions against you. A booking reservation was made and sent to you prior to collection. You decided to contact and open the booking reservation before collection date / at the branch. We don't deal with branches as our corporate accounts are handled at headquarter level. You were informed that if a booking reservation is open/ checked out prior to collection date, the system might default some of the rental details. on the day of collection. we were constant in contact with you and we are the ones that suggested you take the vehicle with the supplier as they had 400km option compared to the 300km option that was reflected upon the booking. You were also informed that the admin fee is none refundable as it covers administrative costs and cancellation fee etc. We offered you an option to reutilise the fund in your next rental or get someone who can use it on your behalf. Car Rental Africa is an independent car hire agency and don't own or have control on supplier's rental systems. Bookings are made through the supplier and if there are any dysfunctions or discripances we rely on the supplier for guadance and way forward. If reservations cannot be amended, we then inform the renter/ driver and provide a variety options to take as some of the bookings takes time to amend and that can put strain on someone waiting at the airport or pick up location. Your mistake was to check out the vehicle prior to collection without getting an approval from us. rates defaulted and your booking was void by the respective system. Next time you book, get all the answers by clicking on FAQ on site, read the terms and conditions of rental to assist you. we are available for further details as we have email correspondence in this regard. info@carrentalafrica.co.za or Tel: +27 21 023 1744
Best regards,
LB
Lulama B's updateReviewer Update
29 Jun 2022, 19:39If you want to take legal actions, go right ahead! I also have a right to freedom of speech and alerting the public re the type of dishonest companies like "Car Rental Africa". Why would I request a booking reservation from Thrifty if you sent me one? Use your brains! No one informed me about anything, the only email I received from you was to thank me for the R400 payment and I was the one constantly following up with no substantial response. My request to Amandla was for an unlimited vehicle, I have evidence to prove that, he never suggested vehicles of 300/400km. When did you explain to me about the nonrefundable admin fee, before or after I was told that the R400 was processed? STOP ducking and diving, you didn't render any service to me instead you misled me.
Also, Thrifty informed me that I am not your only client who experienced such problems at their branch and I managed to get two people with exactly the same vexations. Hiring companies are no longer giving clients sent by Agents unlimited KM, some of us have learned this the hard way - you just need to inform your clients way in advance, is that so difficult? Asking for information that you failed to provide shouldn't be treated as a mistake and giving me information about my next booking is irrelevant, the information was supposed to be given in our first encounter.
Again, if you cannot provide what a prospective client has requested rather persuade them to change their mind and not wait till they get to the airport and spend hours trying to get a booking that you failed to execute.
Also, Thrifty informed me that I am not your only client who experienced such problems at their branch and I managed to get two people with exactly the same vexations. Hiring companies are no longer giving clients sent by Agents unlimited KM, some of us have learned this the hard way - you just need to inform your clients way in advance, is that so difficult? Asking for information that you failed to provide shouldn't be treated as a mistake and giving me information about my next booking is irrelevant, the information was supposed to be given in our first encounter.
Again, if you cannot provide what a prospective client has requested rather persuade them to change their mind and not wait till they get to the airport and spend hours trying to get a booking that you failed to execute.
LB
Lulama B's update29 Jun 2022, 19:39
Reviewer Update
If you want to take legal actions, go right ahead! I also have a right to freedom of speech and alerting the public re the type of dishonest companies like "Car Rental Africa". Why would I request a booking reservation from Thrifty if you sent me one? Use your brains! No one informed me about anything, the only email I received from you was to thank me for the R400 payment and I was the one constantly following up with no substantial response. My request to Amandla was for an unlimited vehicle, I have evidence to prove that, he never suggested vehicles of 300/400km. When did you explain to me about the nonrefundable admin fee, before or after I was told that the R400 was processed? STOP ducking and diving, you didn't render any service to me instead you misled me.
Also, Thrifty informed me that I am not your only client who experienced such problems at their branch and I managed to get two people with exactly the same vexations. Hiring companies are no longer giving clients sent by Agents unlimited KM, some of us have learned this the hard way - you just need to inform your clients way in advance, is that so difficult? Asking for information that you failed to provide shouldn't be treated as a mistake and giving me information about my next booking is irrelevant, the information was supposed to be given in our first encounter.
Again, if you cannot provide what a prospective client has requested rather persuade them to change their mind and not wait till they get to the airport and spend hours trying to get a booking that you failed to execute.
Also, Thrifty informed me that I am not your only client who experienced such problems at their branch and I managed to get two people with exactly the same vexations. Hiring companies are no longer giving clients sent by Agents unlimited KM, some of us have learned this the hard way - you just need to inform your clients way in advance, is that so difficult? Asking for information that you failed to provide shouldn't be treated as a mistake and giving me information about my next booking is irrelevant, the information was supposed to be given in our first encounter.
Again, if you cannot provide what a prospective client has requested rather persuade them to change their mind and not wait till they get to the airport and spend hours trying to get a booking that you failed to execute.