Running Away from Paying for their Mistakes

Dear Eugene

I am sending this email to you as a report and starting point of what seems to be an issue on your side.

I have included the Service Advisor and the Service Manager in this email for transparency purposes.

I brought my Mercedes into you for a service which cost me R2795.00 on the 28th July 2023

Which covered the following according to your report which is attached above.

Carried Out 195000 KM Service Oil 5w30 Fully synthetic, low ash Oil Filter Air Filter

I sent you an email on the 10th August (Attached above) after receiving the car back with a list of issues, I was asked by yourself to bring the car back to be checked and the issues resolved. I was told by you that there needed to be another diagnostic check but there was nothing really you guys could do.

I received the car back and nothing had changed. The problems still persisted, until Tuesday the 22nd August where the car just died with all the lights coming on multiple times.

I had to have the car towed to the nearest Mercedes Dealership which was Century City for them to assess what the problem was.

I received a report from Wendy the Service Advisor to say that the reason why there was no power and dying was because the Air Filter was not fitted correctly! (as you can see from the Car service City report this was done) So Mercedes have fixed it and want to Charge me over R2000 for fixing the problem that was actually not correctly done by your company that serviced my car.

So I will be getting a report from them and sending this through to you and this will be for your account to be paid as this was suppose to be done and fitted correctly the first time.

Hi Eugene

Can you please send me the information that states that I should only take my to a Car Service City branch.

I brought my car back to you guys twice. Once for the initial service, 2nd time due to issues which were not sorted out and something as simple as the air filter which is on your report of the items that were done at the service, was not picked up the 2nd time you said you had the car checked.

Clearly no one is checking that the work is done correctly!

I then had a break down, due to the air filter issue and had to have my car towed to the dealership, because my warranty stipulates that I need to take it to the nearest Dealership which is Mercedes Century City and not to you, Mercedes then picked up that the Air Filter was not fitted correctly the first time and they want to charge me for your mistake.

Now you saying that I have broken the Guarantee, which was not stipulated to me.

I will not accept this and so please to send me your Branch Manager / Owner’s contact details, please include a contact number.

I will be going to all Social Media with my story and Hello Peter as I think this is grossly unfair and very bad business practice that you are not willing to acknowledge your mistake and to take responsibility for your actions and not doing anything regarding your customer service.

I look forward to the details as soon as possible.