The Worst Service Experience I Have Ever Had

I am absolutely disgusted by the way Car Service City North Riding has handled my vehicle and this entire situation.

I received an engine warning on my car and immediately took it to Car Service City to have the oil-related issue checked and repaired. I did the responsible thing by taking the vehicle in as soon as the warning appeared, trusting that my car would be in professional hands.

I was told that I would be able to collect my car three days later. Three days passed with no proper update. A few more days went by, still with no communication, so I eventually had to call them myself. I was then told that I could collect the car at 3pm.

Then, at around 2pm that same day, they contacted my husband and told him that they had driven the car and the engine had seized.

The fully functional car I took in for an engine warning and oil issue was now completely undrivable while in their care.

They then told my husband that the vehicle would need an engine overhaul, but that we would have to pay for them to remove the engine and inspect what had broken. This is despite the fact that the engine seized while the car was with them.

They also claimed that the problem was caused by whoever had serviced the car previously. The shocking part? Car Service City are the only people who have ever serviced my car.

We made it clear that, in our view, the responsibility sits with them. The vehicle was in their possession, they drove it, and the engine seized while under their care. Instead of taking accountability or assisting us properly, they refused.

Then, two weeks later, my husband went to collect my undrivable car, only to find the engine removed from the vehicle and taken apart.

What exactly was being done to my engine?

At no point has this situation been handled with the level of communication, care, professionalism, or accountability that any customer should expect. Months have now passed since the start of this awful ordeal, and we are still left with a broken car, no proper resolution, and no willingness from Car Service City to fix what happened while the vehicle was in their care.

I took my car in because of a warning light. I left with a seized engine, an undrivable vehicle, and months of stress.

Please, please think carefully before taking your vehicle to Car Service City. Based on my experience, I would not recommend them to anyone.