Accountability

My husband nd I took our Ford Figo to car service nd repair centre at Pretoria north, it was last year October.When we went to fetch the car the following day we discovered that it had a weird sound coming from the engine, so went back again then one of their employees took the car inside their workshop to inspect it so when he brought the car back to us we realized that it has a bump under the driver's side.We called the lady who was working at the reception to show her the bump then she started becoming arrogant telling us that such thing never happened before in their workshop and that there's nothing they can do and we should come back the next day.The following day we went there the story changed she told us that the owner of the place is stuck in Zimbabwe he had lost his passport and that she would call us when he returns till today.We went again this year early January she was very cold you can tell through her facial expression that she's ****ed off.