CARtime
Verified Business
AI Review Summary
Based on recent customer reviews, CARtime delivers a polarized customer experience across its franchise locations. Branches like Kempton Park, Westgate, Blackheath, and Chatsworth earn strong praise for friendly staff, thorough inspections, transparent communication, and affordable pricing. However, locations including Pinetown, Umhlanga, Alberton, and Umlazi draw serious complaints about incomplete or faulty repairs, unresolved issues after payment, poor follow-up communication, and difficulty obtaining refunds. Head office responsiveness is also criticized, with customers reporting unanswered complaints and broken callback promises.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
10h 1mReply Time
-44 NPSUnlikely
Replied to 86% of negative reviews
Reply time on negative reviews: 12 hours 37 min
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
10 hours 1 minute
NPS Score
-44
Recommended: Unlikely
Replied to 86% of negative reviews
Reply time on negative reviews: 12 hours 37 min
Review Distribution
2.4|76 Reviews
May '25 - Apr '26
5(33.3%)
4(0%)
3(1.4%)
2(1.4%)
1(63.9%)
5(33.3%)
4(0%)
3(1.4%)
2(1.4%)
1(63.9%)
Frequently Asked Questions About CARtime
Based on recent customer reviews, CARtime delivers a polarized customer experience across its franchise locations. Branches like Kempton Park, Westgate, Blackheath, and Chatsworth earn strong praise for friendly staff, thorough inspections, transparent communication, and affordable pricing. However, locations including Pinetown, Umhlanga, Alberton, and Umlazi draw serious complaints about incomplete or faulty repairs, unresolved issues after payment, poor follow-up communication, and difficulty obtaining refunds. Head office responsiveness is also criticized, with customers reporting unanswered complaints and broken callback promises.
CARtime has a TrustIndex of 0 out of 10 on Hellopeter, based on 76 reviews in the last 12 months. They reply to 86% of negative reviews, typically within 12 hours 37 min. Hellopeter has tracked CARtime across 300 total reviews. How is the TrustIndex calculated? →
Recent reviews (76)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAB
Anthony B
1 reviews | Active since Jan 2020
18 Mar 2026, 07:00
CARTIME MOKOPANE
Cartime Mokopane(mogalakwena) the worst manager never available for his clients ,never answers his calls,never response to issues. Took my bakkie there in November 2024 its 2026 March now and my bakkie is still not sorted properly,engine swap was done and instead of installing oxygen sensor a engine suppose to have they disconnected my engine light and welded up manifold where Oxygen sensors sits , explaining to the Manager Thupishi Phillemon that the vehicle goes into limp mode and heavy on fuel and can lead to major engine damages telling me i must pay for Oxygen sensors and repair of manifolds that was part of engine conversion. They dont care about clients and very poor workmanship. CARTIME MOKOPANE THE WORST PLACE THAT COULD HAVE OPENED,THEY LEFT ME HANGING FOR ALMOST 2 YEARS . AND STILL MY VEHICLE IS NOT RIGHT ,MY CONSOLE BEEN DAMAGED,MY ENGINE IS NOT OPERATING CORRECTLY ,FAN WIRES BURNED ,BUMPERS HANGING LOOSE,AIRCON PIPES CUT (NO AIRCON),NO REVERSE LIGHTS,SPEEDO NOT WORKING,REV COUNTER NOT WORKING. I PAID SO MUCH MONEY FOR DOWN GRADE ON MY VEHICLE,WINDSHIELD CRACKED ,ITS THE WORST. IT GOES ON.
Helpful (0)
|Replies (0)AB
Anthony B
1 reviews | Active since Jan 2020
18 Mar 2026, 07:00
CARTIME MOKOPANE
Cartime Mokopane(mogalakwena) the worst manager never available for his clients ,never answers his calls,never response to issues. Took my bakkie there in November 2024 its 2026 March now and my bakkie is still not sorted properly,engine swap was done and instead of installing oxygen sensor a engine suppose to have they disconnected my engine light and welded up manifold where Oxygen sensors sits , explaining to the Manager Thupishi Phillemon that the vehicle goes into limp mode and heavy on fuel and can lead to major engine damages telling me i must pay for Oxygen sensors and repair of manifolds that was part of engine conversion. They dont care about clients and very poor workmanship. CARTIME MOKOPANE THE WORST PLACE THAT COULD HAVE OPENED,THEY LEFT ME HANGING FOR ALMOST 2 YEARS . AND STILL MY VEHICLE IS NOT RIGHT ,MY CONSOLE BEEN DAMAGED,MY ENGINE IS NOT OPERATING CORRECTLY ,FAN WIRES BURNED ,BUMPERS HANGING LOOSE,AIRCON PIPES CUT (NO AIRCON),NO REVERSE LIGHTS,SPEEDO NOT WORKING,REV COUNTER NOT WORKING. I PAID SO MUCH MONEY FOR DOWN GRADE ON MY VEHICLE,WINDSHIELD CRACKED ,ITS THE WORST. IT GOES ON.
0
Replies (0)AB
Anthony B
1 reviews | Active since Jan 2020
17 Mar 2026, 15:15
CARTIME MOKOPANE
Dont take your vehicle to Cartime Mokopane(mogalakwena) the worst manager never available for his clients ,never answers his calls,never response to issues. Took my bakkie there in November 2024 its 2026 March now and my bakkie is still not sorted properly,engine swap was done and instead of installing oxygen sensor a engine suppose to have they disconnected my engine light and welded up manifold where Oxygen sensors sits , explaining to the Manager Thupishi Phillemon that the vehicle goes into limp mode and heavy on fuel and can lead to major engine damages telling me i must pay for Oxygen sensors and repair of manifolds that was part of engine conversion. They dont care about clients and very poor workmanship. CARTIME MOKOPANE THE WORST PLACE THAT COULD HAVE OPENED,THEY ****** ME AND LEFT ME HANGING FOR ALMOST 2 YEARS . AND STILL MY VEHICLE IS NOT RIGHT ,MY CONSOLE BEEN DAMAGED,MY ENGINE IS NOT OPERATING CORRECTLY ,FAN WIRES BURNED ,BUMPERS HANGING LOOSE,AIRCON PIPES CUT (NO AIRCON),NO REVERSE LIGHTS,SPEEDO NOT WORKING,REV COUNTER NOT WORKING. I PAID SO MUCH MONEY FOR DOWN GRADE ON MY VEHICLE,WINDSHIELD CRACKED ,ITS THE WORST.
Helpful (0)
|Replies (0)AB
Anthony B
1 reviews | Active since Jan 2020
17 Mar 2026, 15:15
CARTIME MOKOPANE
Dont take your vehicle to Cartime Mokopane(mogalakwena) the worst manager never available for his clients ,never answers his calls,never response to issues. Took my bakkie there in November 2024 its 2026 March now and my bakkie is still not sorted properly,engine swap was done and instead of installing oxygen sensor a engine suppose to have they disconnected my engine light and welded up manifold where Oxygen sensors sits , explaining to the Manager Thupishi Phillemon that the vehicle goes into limp mode and heavy on fuel and can lead to major engine damages telling me i must pay for Oxygen sensors and repair of manifolds that was part of engine conversion. They dont care about clients and very poor workmanship. CARTIME MOKOPANE THE WORST PLACE THAT COULD HAVE OPENED,THEY ****** ME AND LEFT ME HANGING FOR ALMOST 2 YEARS . AND STILL MY VEHICLE IS NOT RIGHT ,MY CONSOLE BEEN DAMAGED,MY ENGINE IS NOT OPERATING CORRECTLY ,FAN WIRES BURNED ,BUMPERS HANGING LOOSE,AIRCON PIPES CUT (NO AIRCON),NO REVERSE LIGHTS,SPEEDO NOT WORKING,REV COUNTER NOT WORKING. I PAID SO MUCH MONEY FOR DOWN GRADE ON MY VEHICLE,WINDSHIELD CRACKED ,ITS THE WORST.
0
Replies (0)T
AJ
A J
1 reviews | Active since Jan 2020
11 Mar 2026, 06:33
CARTIME CLAREMONT
Good day Hylton and Sabina Belitzky (Justin Chetty acting on your behalf), You are already aware of the ongoing situation involving the CARTIME Claremont branch, and we are placing the following on record. Throughout this matter, CARTIME has repeatedly suggested that the fault with the vehicle was auto-electrical in nature. We have since taken the vehicle to an independent and reputable service provider for evaluation. According to their findings, the mechanical failure does not appear to be electrical. We also have an invoice issued by CARTIME reflecting a charge for an auto electrician who attended the vehicle and conducted a diagnosis relating to wiring and fuses. Aaron has now indicated that the inspection was only related to a sensor. This contradiction between the invoice and the explanation provided raises serious concerns and requires immediate clarification. At this stage, more than R50,000 has been paid to CARTIME, yet the original problem that the vehicle went in for in November 2025 remains unresolved. This situation is unacceptable and cannot continue without direct intervention from the leadership of the CARTIME brand. We note the suggestion that we deal directly with MIOSA. While we are open to MIOSA being included in communication, referring the matter elsewhere does not change the fact that this issue originated at the CARTIME Claremont branch and that the responsibility ultimately lies with the CARTIME brand. Given the seriousness of this matter, we strongly request a formal investigation into the handling of this case at the CARTIME Claremont branch. As Aaron is also involved with the Tokai branch, it would be appropriate for both branches to be reviewed. To date, there has been no meaningful resolution and limited engagement from the brand leadership. This is concerning given the scale of the costs involved and the impact this situation has had on us. We expect a clear response and a practical resolution to this matter without further delay.
Helpful (0)
|Replies (0)AJ
A J
1 reviews | Active since Jan 2020
11 Mar 2026, 06:33
CARTIME CLAREMONT
Good day Hylton and Sabina Belitzky (Justin Chetty acting on your behalf), You are already aware of the ongoing situation involving the CARTIME Claremont branch, and we are placing the following on record. Throughout this matter, CARTIME has repeatedly suggested that the fault with the vehicle was auto-electrical in nature. We have since taken the vehicle to an independent and reputable service provider for evaluation. According to their findings, the mechanical failure does not appear to be electrical. We also have an invoice issued by CARTIME reflecting a charge for an auto electrician who attended the vehicle and conducted a diagnosis relating to wiring and fuses. Aaron has now indicated that the inspection was only related to a sensor. This contradiction between the invoice and the explanation provided raises serious concerns and requires immediate clarification. At this stage, more than R50,000 has been paid to CARTIME, yet the original problem that the vehicle went in for in November 2025 remains unresolved. This situation is unacceptable and cannot continue without direct intervention from the leadership of the CARTIME brand. We note the suggestion that we deal directly with MIOSA. While we are open to MIOSA being included in communication, referring the matter elsewhere does not change the fact that this issue originated at the CARTIME Claremont branch and that the responsibility ultimately lies with the CARTIME brand. Given the seriousness of this matter, we strongly request a formal investigation into the handling of this case at the CARTIME Claremont branch. As Aaron is also involved with the Tokai branch, it would be appropriate for both branches to be reviewed. To date, there has been no meaningful resolution and limited engagement from the brand leadership. This is concerning given the scale of the costs involved and the impact this situation has had on us. We expect a clear response and a practical resolution to this matter without further delay.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 14:22
CARTIME Claremont
Good day Hylton and Sabina Belitzky (Justin Chetty acting on your behalf), You are already aware of the ongoing situation involving the CARTIME Claremont branch, and we are placing the following on record. Throughout this matter, CARTIME has repeatedly suggested that the fault with the vehicle was auto-electrical in nature. We have since taken the vehicle to an independent and reputable service provider for evaluation. According to their findings, the mechanical failure does not appear to be electrical. We also have an invoice issued by CARTIME reflecting a charge for an auto electrician who attended the vehicle and conducted a diagnosis relating to wiring and fuses. Aaron has now indicated that the inspection was only related to a sensor. This contradiction between the invoice and the explanation provided raises serious concerns and requires immediate clarification. At this stage, more than R50,000 has been paid to CARTIME, yet the original problem that the vehicle went in for in November 2025 remains unresolved. This situation is unacceptable and cannot continue without direct intervention from the leadership of the CARTIME brand. We note the suggestion that we deal directly with MIOSA. While we are open to MIOSA being included in communication, referring the matter elsewhere does not change the fact that this issue originated at the CARTIME Claremont branch and that the responsibility ultimately lies with the CARTIME brand. Given the seriousness of this matter, we strongly request a formal investigation into the handling of this case at the CARTIME Claremont branch. As Aaron is also involved with the Tokai branch, it would be appropriate for both branches to be reviewed. To date, there has been no meaningful resolution and limited engagement from the brand leadership. This is concerning given the scale of the costs involved and the impact this situation has had on us. We expect a clear response and a practical resolution to this matter without further delay.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 14:22
CARTIME Claremont
Good day Hylton and Sabina Belitzky (Justin Chetty acting on your behalf), You are already aware of the ongoing situation involving the CARTIME Claremont branch, and we are placing the following on record. Throughout this matter, CARTIME has repeatedly suggested that the fault with the vehicle was auto-electrical in nature. We have since taken the vehicle to an independent and reputable service provider for evaluation. According to their findings, the mechanical failure does not appear to be electrical. We also have an invoice issued by CARTIME reflecting a charge for an auto electrician who attended the vehicle and conducted a diagnosis relating to wiring and fuses. Aaron has now indicated that the inspection was only related to a sensor. This contradiction between the invoice and the explanation provided raises serious concerns and requires immediate clarification. At this stage, more than R50,000 has been paid to CARTIME, yet the original problem that the vehicle went in for in November 2025 remains unresolved. This situation is unacceptable and cannot continue without direct intervention from the leadership of the CARTIME brand. We note the suggestion that we deal directly with MIOSA. While we are open to MIOSA being included in communication, referring the matter elsewhere does not change the fact that this issue originated at the CARTIME Claremont branch and that the responsibility ultimately lies with the CARTIME brand. Given the seriousness of this matter, we strongly request a formal investigation into the handling of this case at the CARTIME Claremont branch. As Aaron is also involved with the Tokai branch, it would be appropriate for both branches to be reviewed. To date, there has been no meaningful resolution and limited engagement from the brand leadership. This is concerning given the scale of the costs involved and the impact this situation has had on us. We expect a clear response and a practical resolution to this matter without further delay.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 12:55
CARTIME Hylton and Sabina Belitzky
Good day Hylton and Sabina Belitzky, (Justin Chetty acting on your behalf) As you are fully aware of the situation that we have with your Claremont extension of your brand, we want to bring the below to your attention. Is is clear that Aaron has not be truthful with his dealings with us and we are putting this on full record If you have been paying attention to this particular case, you will know that CARTIME has been suggesting that the problem with this vehicle is auto electric related. This has now been proven not to be as we took the vehicle to a reputable (not like CARTIME) to have it evaluated. The findings are that the cause of the mechanical failure is not electric at all. Further more to this, we have an invoice from CARTIME charging us for an auto electrician to come out and do an inspection. The invoice clearly states , diagnosis of wiring and fuses. Aaron is now backtracking and states that is was only for a sensor! This is finally a true evidence of the sinister behavior of the CARTIME brand . I suggest that you start paying real attention to this case! The fact that Aaron wants us to deal directly with MIOSA is further evidence of your brand's delay tactics and will unfortunately not assist you with this matter. Your DIRECT intervention is now critical to restore your brand's values as stated in our previous communication. You are more than welcome to include MIOSA in all communication. We strongly insist in a full investigation of the Claremont CARTIME branch and include the Tokai branch in this investigation as Aaron is directly involved. We are waiting on your response in this matter and your resolution to this problem. So far both of you have been quiet. It is time to take responsibility for the brand you bought from a previous family and truly reflect the CARTIMEs so called values which is evidently slipping in front of your eyes. Trying to silence us with your lawyers will not work and we are going to spread this far and wide so everyone knows that your Claremont Branch has taken over R50k from us and you have allowed it!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 12:55
CARTIME Hylton and Sabina Belitzky
Good day Hylton and Sabina Belitzky, (Justin Chetty acting on your behalf) As you are fully aware of the situation that we have with your Claremont extension of your brand, we want to bring the below to your attention. Is is clear that Aaron has not be truthful with his dealings with us and we are putting this on full record If you have been paying attention to this particular case, you will know that CARTIME has been suggesting that the problem with this vehicle is auto electric related. This has now been proven not to be as we took the vehicle to a reputable (not like CARTIME) to have it evaluated. The findings are that the cause of the mechanical failure is not electric at all. Further more to this, we have an invoice from CARTIME charging us for an auto electrician to come out and do an inspection. The invoice clearly states , diagnosis of wiring and fuses. Aaron is now backtracking and states that is was only for a sensor! This is finally a true evidence of the sinister behavior of the CARTIME brand . I suggest that you start paying real attention to this case! The fact that Aaron wants us to deal directly with MIOSA is further evidence of your brand's delay tactics and will unfortunately not assist you with this matter. Your DIRECT intervention is now critical to restore your brand's values as stated in our previous communication. You are more than welcome to include MIOSA in all communication. We strongly insist in a full investigation of the Claremont CARTIME branch and include the Tokai branch in this investigation as Aaron is directly involved. We are waiting on your response in this matter and your resolution to this problem. So far both of you have been quiet. It is time to take responsibility for the brand you bought from a previous family and truly reflect the CARTIMEs so called values which is evidently slipping in front of your eyes. Trying to silence us with your lawyers will not work and we are going to spread this far and wide so everyone knows that your Claremont Branch has taken over R50k from us and you have allowed it!
0
Replies (0)RM
Rita M
1 reviews | Active since Jan 2020
10 Mar 2026, 12:52
Poor service
I took my car to CarTime Chatsworth for a major service on Friday, 06/03/2026. On Monday, 09/03/2026, I contacted CarTime to ask whether the spark plugs had been changed. I was informed that they were not. When I asked why, I was told that my vehicle requires a platinum range spark plug, and according to CarTime’s PR, without that specific range my car cannot run. This explanation is questionable, as BMW vehicles can use different ranges of spark plugs depending on specification. I have serviced my car many times before taking it to CarTime, and at no stage has there ever been an issue raised regarding a platinum spark plug. Furthermore, when I went in for a consultation at the CarTime Chatsworth office, no one advised me that my vehicle required a platinum spark plug range. When I collected my vehicle and was informed that the service had been completed, no one at CarTime mentioned that the spark plugs had not been replaced. I was also not reimbursed, even though I paid for this as part of the service. Additionally, I was told that the coolant was not flushed due to a supposed leak in the radiator pipe and water pump. However, I personally only top up the water once a month, and it takes approximately half a cup, which does not indicate a major leak. Again, this work was not completed, and I was not informed about it at the time. This level of service is extremely dishonest and non-transparent. The fact that this kind of workmanship is allowed under the main franchise raises serious concerns about their principles and customer service. They claim to be an accredited workshop with Retail Motor Industry Organisation (RMI) credentials, but based on this experience, it appears to be nothing more than a front for poor and unprofessional service. If you are considering using this workshop for convenience or location, think again. You may end up more inconvenienced and dissatisfied. Please do your research before taking your business to CarTime. P.S. I’m still wondering how my car has been running perfectly for 10 years without a “platinum range” spark plug lol.
Helpful (0)
|Replies (0)RM
Rita M
1 reviews | Active since Jan 2020
10 Mar 2026, 12:52
Poor service
I took my car to CarTime Chatsworth for a major service on Friday, 06/03/2026. On Monday, 09/03/2026, I contacted CarTime to ask whether the spark plugs had been changed. I was informed that they were not. When I asked why, I was told that my vehicle requires a platinum range spark plug, and according to CarTime’s PR, without that specific range my car cannot run. This explanation is questionable, as BMW vehicles can use different ranges of spark plugs depending on specification. I have serviced my car many times before taking it to CarTime, and at no stage has there ever been an issue raised regarding a platinum spark plug. Furthermore, when I went in for a consultation at the CarTime Chatsworth office, no one advised me that my vehicle required a platinum spark plug range. When I collected my vehicle and was informed that the service had been completed, no one at CarTime mentioned that the spark plugs had not been replaced. I was also not reimbursed, even though I paid for this as part of the service. Additionally, I was told that the coolant was not flushed due to a supposed leak in the radiator pipe and water pump. However, I personally only top up the water once a month, and it takes approximately half a cup, which does not indicate a major leak. Again, this work was not completed, and I was not informed about it at the time. This level of service is extremely dishonest and non-transparent. The fact that this kind of workmanship is allowed under the main franchise raises serious concerns about their principles and customer service. They claim to be an accredited workshop with Retail Motor Industry Organisation (RMI) credentials, but based on this experience, it appears to be nothing more than a front for poor and unprofessional service. If you are considering using this workshop for convenience or location, think again. You may end up more inconvenienced and dissatisfied. Please do your research before taking your business to CarTime. P.S. I’m still wondering how my car has been running perfectly for 10 years without a “platinum range” spark plug lol.
0
Replies (0)SD
Sibusiso D
1 reviews | Active since Jan 2020
10 Mar 2026, 07:44
Cartime(Secunda) unhappy Customer
Cartime (Secunda) they say they are approve by the RMI but i don't recommend or approve their work they are not honest they lie and when fixing something they damage something else they are not reliable and they are too expensive for nothing.
Helpful (0)
|Replies (0)SD
Sibusiso D
1 reviews | Active since Jan 2020
10 Mar 2026, 07:44
Cartime(Secunda) unhappy Customer
Cartime (Secunda) they say they are approve by the RMI but i don't recommend or approve their work they are not honest they lie and when fixing something they damage something else they are not reliable and they are too expensive for nothing.
0
Replies (0)