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Crystal W

Active since Apr 2022

3

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0

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3 reviews

3 months ago

Very Unprofessional & Poor Diagnostic Service at Car Time, Clairwood, Durban

We are extremely disappointed with the service received from Car Time in Clairwood, Durban. On 12 May 2026, my dad took his Daihatsu Sirion 2009 vehicle to them due to ongoing overheating issues. He was advised that the vehicle required a "Diagnostic Scan & Inspection" to identify the fault, at a cost of R695, which he accepted. After leaving the vehicle with them for inspection, he was informed that they would contact him later that day with feedback. However, no one contacted him, & he eventually had to follow up himself. When he finally received feedback, he was told there were several possible causes of the issue, including the radiator, water pump, or thermostat. However, they were unable to determine the actual fault. Instead, he was advised that the components would need to be replaced one at a time to see whether the issue was resolved. This is not a proper diagnosis. We were then quoted approximately R6,560 to replace the radiator, water pump, & thermostat, as they were unable to confirm which component was actually faulty or required replacement. We did not accept this quote. When my dad went to collect the vehicle, he paid the R695 diagnostic fee & requested the diagnostic report he had paid for, only to be informed that no diagnostic report was available. We paid for a diagnostic service & report that we did not receive. The entire experience felt extremely unprofessional & dis-organized. Charging customers for a diagnostic service while being unable to identify the fault, & then providing no diagnostic report or clear findings, is completely unacceptable. It creates the impression of a "replace parts & hope for the best" approach, while the customer continues paying unnecessarily. The communication, professionalism, & overall quality of service were extremely poor. We feel completely ********** & would not recommend this business to others.

1 reply

Harmony Hill Animal Hotel

18 months ago

Exceptional Care & Peace of Mind at Harmony Hill Animal Hotel

We recently left our two dachshunds, Bailey & Riley, at Harmony Hill Animal Hotel in Sea Park while we had to travel to another province for family matters. Since they are rescue dogs we've only had since December 2023, this was their first time being away from us for more than a day, & we were quite nervous—especially because Riley is quite anxious. From the start, Dalyn & Marna at Harmony Hill put our minds at ease with their care & professionalism. Our dogs were taken on daily walks, enjoyed delicious meals twice a day, & were genuinely well looked after. It was clear they were treated with love, & we could tell they felt safe & comfortable in their environment. We are incredibly grateful for the care they received & wouldn’t hesitate to bring them back in the future. Highly recommend Harmony Hill Animal Hotel to anyone looking for a loving, safe & well-managed place for their pets!

0 replies

52 months ago

Leadhome Review

Brilliant service from Ronel Du Plooy at Leadhome! We found her to be very friendly & supportive throughout the entire process

1 reply

Review Distribution

5 Star

2 (66.7%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

1 (33.3%)

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