Does CarAgent really need your business?

I was high-jacket on 3 May 2022 and lost my vehicle in the incident. I have been searching for a vehicle on the internet and found same on cars,co,za. It being a Sunday, I sent the dealer a "request to contact me" through the website, I also checked the reviews for this dealer which were quire positive. However, on Monday 16 May 2022 at 09h25, being my second attempt, I also phoned the dealership on the only available contact number on their web site. The dealership only has a cell phone number as contact number. A gentlemen with the name Vikash answered the call. He seemed distracted, but indicated that he suspects that the vehicle I am interested in might have been already sold. However, he undertook to check and call me back. At 19h58 on 16 May 2022, there was still no call from him. Furthermore, no one reacted to my "request to contact" sent on the website. For a business that are so highly rated and raved about, this is very bad customer service. They either do not live up to their ratings or their ratings are not trustworthy. Or my business is just not important to them. I rest my case.