MB
Marna B
Active since Aug 2019
9
Reviews
0
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Reviews
9 reviews11 months ago
Sipho Ntoampe assisted me with obtaining my vehicle license
Sipho Ntoampe assisted me with obtaining my vehicle license. His service was swift and efficient whilst being professional at all times
53 replies
15 months ago
DON'T TRUST HYUNDAI PINETOWN
On 17 December 2024, 4 weeks ago I took my vehicle to Hyundai Accent 1.6 model year 2016 to Hyundai Pinetown for the annual major service. It only has 80 092km on the clock. Yesterday, 18 January 2025, my car broke down and I had to contact road side assistance to take the vehicle to Pinetown Hyundai, less than a month after a major service. That after I received the worse of service from Hyundai on 17 December 2024. Hyundai put my life and my families life in danger by assuring me the car is safe to drive, whilst it wasn't. I dropped off the vehicle just after 7h00. The service advisor was Thabile Ncanana. I waited for a call from Thabile to inform me of the results of the assessment and whether any problems were identified. The first call from Thabile came in at 09h41 informing me that they are attending to the car. The second call only came in at only 15h40 telling me that they are finishing up with the vehicle. All well. Though I started to get worried since no one informed me of when the shuttle will fetch me. At 16h33 the shuttle driver called me to inform that he is outside. He explained that they have a shortage of drivers and they are taking people off the floor to fetch clients. At 16h38, whilst still in the shuttle, I received a call from a histerical Thabile. She explained that the Technician wanted to replace the petrol pump but when he took it out he could not replace it since whoever worked on it previously did not do it properly. He tried to put the pump back but now the petrol is leaking. I had to sit waiting at reception whilst they tried to fix the problem. I informed her that I was driving to Johannesburg and back and that I need assurance that the vehicle is safe to travel. Whilst my drama was playing off, at the desk next to where I was sitting, a lady was in tears because Hyundai lost her car keys. Thabile then informed me that the technician managed to put the petrol pump back. She assured me that it is safe to drive like that until the necessary can be replaced. I asked Thabile to send me a quote for fixing whatever needed to be fixed. She assured me that I will have the quote the next morning, 18 December, latest 10h00. To date I have yet to receive the quote. Looking at the job card there are suggested actions that she never informed me of. I would like to know why. She blamed the technician for the inefficiency, but the fact that she did not send the quote as promised makes me suspect that the inefficiency lay with her. The fact that she assured me that it is safe to drive, was not true since the car now broke down. It is exceptionally irresponsible of an agent to put a client's life in danger like this, allowing driving when there is a risk of the car breaking down, and then conveniently omit to attend to the matter by providing a quote. Hyundai is clearly not trustworthy and is only interested in the money they can make out of vehicle owners. DON'T TRUST HYUNDAI PINETOWN
0 replies
27 months ago
Can Vodacom EVER get ANYTHING right?
In March 20232 *****ulent contracts were taken out against my name. The transaction was done by one of your employees. It took the best part of 7 months to sort out my accounts, with no compensation from Vodacom whatsoever. I was waiting for my contract to end on 3 January 2024 in order to cancel my contract. On 28 November 2023 I phoned Customer services to request cancellation of my contract. I was informed that I should call back on the 4th December 2023, since it was too early to process the cancellation. On 4 December 2023 I called Customer services as requested. I spoke to Zandi who referred me to Phume. Phume informed me that, since my contract expires on the 3 January 2024, I am liable to pay for the full month of January 2024. i told her that Vodacom cannot just decide to extend a contract that is expiring when there is a definite end date. As per the bully that Vodacom is, I had to pay the full amount. I requested that my one number be cancelled (ref no 0003853785) and that the other number be converted to pre-paid (ref no 0003853781) Since this was now done 2 months in advance, I assumed that Vodacom would at least get this right. I was WRONG. On 24 January 2024 I received an SMS that my debit order for my contract will be debited at the end of the month. On 25 January 2024 I called the customer services again, speaking to Cebisile Zulu. She indicated that there was no reference on the system for the cancellation of the contract!!!!!!!!! She confirmed that she sent another request through, and I received an email the same day that my contract will end at the end of January. I was debited for my contract yesterday. After all the trauma Vodacom has put me through, this is really the cherry on top. It is now clear why the matter of *****ulent activities was handled so poorly, even though the CEO was contacted directly. NOTHING in Vodacom works. Just NOTHING. Do not bind yourself to this company. They do not care about you. I have been a long-standing client of Vodacom, but they still do not care. You are merely a number! Can Vodacom EVER get ANYTHING right?
116 replies
35 months ago
Not even the CEO can make a difference - Vodacom sucks
In March 2023 a *****ster telephonically took out a cell phone contract on my name and upgraded my data contract. The value was astronomical. I reported the *****, open a case with the police, sent affidavits to the Vodacom ***** department as requested. It was confirmed that it was *****. The handsets that were issued with the contracts were delivered in Pretoria, whilst I live in KZN. In 2022 I was highjacked and my ID book ****** with my car. The *****ster showed this ****** ID book as proof of identity on delivery. It has been 3 months of constant calls to Vodacom, 2 emails to the CEO, and endless explanations. I was assured that the matter was attended to and that all the extra charges would be reversed. I even reverted to Facebook. Today an amount of R35000. 00 was deducted from my bank account, regard of all my efforts to sort this out. It seems that not even The CEO is able to get the job done. I called my bank to reverse the transaction, however it was not possible since it indicates that the debit order is held by a Vodacom manager. I have been a customer of Vodacom for 25 years, but all I get is the middle finger. Do not trust Vodacom. Not even The CEO can make a difference
159 replies
48 months ago
Does CarAgent really need your business?
I was high-jacket on 3 May 2022 and lost my vehicle in the incident. I have been searching for a vehicle on the internet and found same on cars,co,za. It being a Sunday, I sent the dealer a "request to contact me" through the website, I also checked the reviews for this dealer which were quire positive. However, on Monday 16 May 2022 at 09h25, being my second attempt, I also phoned the dealership on the only available contact number on their web site. The dealership only has a cell phone number as contact number. A gentlemen with the name Vikash answered the call. He seemed distracted, but indicated that he suspects that the vehicle I am interested in might have been already sold. However, he undertook to check and call me back. At 19h58 on 16 May 2022, there was still no call from him. Furthermore, no one reacted to my "request to contact" sent on the website. For a business that are so highly rated and raved about, this is very bad customer service. They either do not live up to their ratings or their ratings are not trustworthy. Or my business is just not important to them. I rest my case.
0 replies
48 months ago
MiWay for efficiency!
On 3 May 2022 I was high-jacket when I went to collect an item advertised on a community group. My car was taken and I was admitted to hospital due to injuries. During my stay in hospital I reported the claim to MiWay. I was still confused and was not able to provide all the detail of the incident. After I was discharged from hospital, Len Norie called me and collected all the necessary details. He went out of his way to obtain surveillance material of the incident and to check listing of the vehicle as stolen. Since I was off sick and had no vehicle, he came to my house to collect the original logbook and service record. Once all the documents were submitted he immediately informed me of the amount that would be paid and sent me the final form to be signed. I received the money almost immediately after signing the form. It was an absolute relief to work with someone who is efficient, who was able to guide me and especially someone who could serve me in Afrikaans. Thank you very much to Len and to MiWay for excellent service
134 replies
62 months ago
No good service by Pets Jewels SA
I order rose gold paw ear rings and rose gold paw bracelet. On delivery the bracelet was broken and the pink stone in one of the earrings was detached from the earring and was loose in the package. Order #3529 I sent an email to the email provided but to date have had no response from the supplier. Definitely a NO NO.
0 replies
62 months ago
Mattress Warehouse
After a struggle to have someone contact me and getting advice on a mattress, Luelle Birbal came to the rescue and provided an excellent services. Thank you very much!
53 replies
81 months ago
Scare of the silent swing
On 20 August 2019 my car cut out on the N3 just after I left Durban city. Fortunately I had enough speed to free into the far left lane. It was almost peak traffic and the cars were speeding past me. For 10 minutes I tried to start the car - listening to the swinging of the engine - with a dead silence, no spark at all. Traffic was getting busier and being hooted at for holding up traffic scarier. I decided to call MiWay. The sticker is on the front window and I did not need to stress about the number. A very friendly Lindelwa answered the phone. In the meantime a rescue truck pulled in infront of me. I explained that I am stuck and that the truck driver offered his service. Lindelwa calmly asked all the neccessary questions to locate me, and then spoke to the driver to establish whether he is a registered service provider for MiWay. This calmed the nerves tremendously, knowing that an expert is taking care of everything. She then confimed that he is, but asked that I wait to receive a confirmation number before I allow him to load my car on the truck. All the confirmations came through and we coud proceed. Lindelwa constantly kept in touch with me, ensuring that I am OK and all is in order. She made sure that I arrived home safely and checked up on me later the evening. Six stars to Lindelwa. Thank you very much.
105 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (55.55555555555556%)