Unhelpful

The company was unhelpful in the quoting process, especially for me as it was my first time using a moving company. I did not list enough, so most of the move was not done, my mistake. When I spoke to Blessing I clearly advised that the place I live and the place I'm moving to are on the first floor. I get the quote stating it's ground floor. I correct this in writing to Blessing, no response. On the day I get arrogant movers unhappy that it is first floor and an additional bill to pay before unloading. Thanks for making moving even more stressful!