Careful Movers SA
Claimed Business
Transportation & Logistics|3.8|29 Reviews (last 12 months)|This business does not respond to reviews
Careful Movers SA
Claimed Business
29 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Careful Movers SA receives strong praise for punctuality, friendly staff, and careful handling of belongings during local and long-distance moves. Customers frequently highlight excellent communication from team members like Trudy and professional packing services. However, a recurring pattern of serious complaints involves a representative named Blessing, citing poor communication, no-shows, unresolved refund requests, incorrect truck sizes, damaged items, and last-minute billing disputes. These negative experiences describe significant stress and financial loss, pointing to operational and accountability gaps that undermine trust.
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
11
Recommended: Likely
Review Distribution
3.8|29 Reviews
Jun '25 - May '26
5(70.4%)
4(0%)
3(0%)
2(3.7%)
1(25.9%)
5(70.4%)
4(0%)
3(0%)
2(3.7%)
1(25.9%)
Frequently Asked Questions About Careful Movers SA
Based on recent customer reviews, Careful Movers SA receives strong praise for punctuality, friendly staff, and careful handling of belongings during local and long-distance moves. Customers frequently highlight excellent communication from team members like Trudy and professional packing services. However, a recurring pattern of serious complaints involves a representative named Blessing, citing poor communication, no-shows, unresolved refund requests, incorrect truck sizes, damaged items, and last-minute billing disputes. These negative experiences describe significant stress and financial loss, pointing to operational and accountability gaps that undermine trust.
Careful Movers SA has a TrustIndex of 0 out of 10 on Hellopeter, based on 29 reviews in the last 12 months. Hellopeter has tracked Careful Movers SA across 123 total reviews. How is the TrustIndex calculated? →
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLG
Lorraine G
1 reviews | Active since Jan 2020
18 Mar 2026, 15:31
Disgusted!
I thought this company was a great choice, until I checked my stuff and my watches were missing. I called Blessing he said it cannot be that watches are ****** and that they move big items for people but the items don't get lost, he said he will interview the people who were moving my stuff and he will get back to me, even now I am still waiting. I will never ever advise anyone to move with these people, for the mere fact that they do not listen to the customer. The movers are protected even when they are wrong.
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Lorraine G
1 reviews | Active since Jan 2020
18 Mar 2026, 15:31
Disgusted!
I thought this company was a great choice, until I checked my stuff and my watches were missing. I called Blessing he said it cannot be that watches are ****** and that they move big items for people but the items don't get lost, he said he will interview the people who were moving my stuff and he will get back to me, even now I am still waiting. I will never ever advise anyone to move with these people, for the mere fact that they do not listen to the customer. The movers are protected even when they are wrong.
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Frank S
1 reviews | Active since Jan 2020
11 Feb 2026, 09:39
Careful Movers SA
I was blown away by the exceptional service from Careful Movers! They handled my belongings with care, were punctual, and made our move incredibly smooth. Highly recommend for anyone in SA needing a trustworthy removal company 👍
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Frank S
1 reviews | Active since Jan 2020
11 Feb 2026, 09:39
Careful Movers SA
I was blown away by the exceptional service from Careful Movers! They handled my belongings with care, were punctual, and made our move incredibly smooth. Highly recommend for anyone in SA needing a trustworthy removal company 👍
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Michael B
1 reviews | Active since Jan 2020
14 Jan 2026, 11:47
Careful Movers provided a great professional service moving items from Thabazimbi to Centurion on a very short notice
Careful Movers provided a great professional service moving items from Thabazimbi to Centurion on a very short notice. I would recommend them to anyone
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Michael B
1 reviews | Active since Jan 2020
14 Jan 2026, 11:47
Careful Movers provided a great professional service moving items from Thabazimbi to Centurion on a very short notice
Careful Movers provided a great professional service moving items from Thabazimbi to Centurion on a very short notice. I would recommend them to anyone
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Cecilia van der Watt
1 reviews | Active since Jan 2020
30 Dec 2025, 19:49
Unhelpful
The company was unhelpful in the quoting process, especially for me as it was my first time using a moving company. I did not list enough, so most of the move was not done, my mistake. When I spoke to Blessing I clearly advised that the place I live and the place I'm moving to are on the first floor. I get the quote stating it's ground floor. I correct this in writing to Blessing, no response. On the day I get arrogant movers unhappy that it is first floor and an additional bill to pay before unloading. Thanks for making moving even more stressful!
Helpful (0)
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Cecilia van der Watt
1 reviews | Active since Jan 2020
30 Dec 2025, 19:49
Unhelpful
The company was unhelpful in the quoting process, especially for me as it was my first time using a moving company. I did not list enough, so most of the move was not done, my mistake. When I spoke to Blessing I clearly advised that the place I live and the place I'm moving to are on the first floor. I get the quote stating it's ground floor. I correct this in writing to Blessing, no response. On the day I get arrogant movers unhappy that it is first floor and an additional bill to pay before unloading. Thanks for making moving even more stressful!
0
Replies (0)DB
Devon B
1 reviews | Active since Jan 2020
26 Dec 2025, 08:38
Booked. Paid. No-show. No refund after months of follow-ups.
Outcome sought: Refund of R4,000 Booked. Paid. No-show. No refund after months of follow-ups. I am lodging this complaint regarding Careful Movers for a failed moving service booked for end of August. The move was confirmed for 10:00 AM, later changed to 12:00 PM the day before. Despite multiple calls and assurances, no truck arrived by 4:00 PM. This caused serious disruption: • The apartment had to be vacated that same day • The destination complex restricts truck access after 4 PM The driver only contacted us at 5:00 PM, making the move impossible. During the day, the driver responded dismissively to calls and showed no urgency. I paid R4,000 upfront. Since September, I have requested a refund. The company’s representative, Blessing, has repeatedly promised proof of payment and resolution. No proof and no refund have been provided to date. This matter has now been outstanding for several months. I am requesting immediate repayment of the R4,000.
Helpful (0)
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Devon B
1 reviews | Active since Jan 2020
26 Dec 2025, 08:38
Booked. Paid. No-show. No refund after months of follow-ups.
Outcome sought: Refund of R4,000 Booked. Paid. No-show. No refund after months of follow-ups. I am lodging this complaint regarding Careful Movers for a failed moving service booked for end of August. The move was confirmed for 10:00 AM, later changed to 12:00 PM the day before. Despite multiple calls and assurances, no truck arrived by 4:00 PM. This caused serious disruption: • The apartment had to be vacated that same day • The destination complex restricts truck access after 4 PM The driver only contacted us at 5:00 PM, making the move impossible. During the day, the driver responded dismissively to calls and showed no urgency. I paid R4,000 upfront. Since September, I have requested a refund. The company’s representative, Blessing, has repeatedly promised proof of payment and resolution. No proof and no refund have been provided to date. This matter has now been outstanding for several months. I am requesting immediate repayment of the R4,000.
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