Booked. Paid. No-show. No refund after months of follow-ups.

Outcome sought: Refund of R4,000

Booked. Paid. No-show. No refund after months of follow-ups.

I am lodging this complaint regarding Careful Movers for a failed moving service booked for end of August.

The move was confirmed for 10:00 AM, later changed to 12:00 PM the day before. Despite multiple calls and assurances, no truck arrived by 4:00 PM.

This caused serious disruption: • The apartment had to be vacated that same day • The destination complex restricts truck access after 4 PM

The driver only contacted us at 5:00 PM, making the move impossible. During the day, the driver responded dismissively to calls and showed no urgency.

I paid R4,000 upfront. Since September, I have requested a refund. The company’s representative, Blessing, has repeatedly promised proof of payment and resolution. No proof and no refund have been provided to date.

This matter has now been outstanding for several months. I am requesting immediate repayment of the R4,000.