1 reviews | Active since Member
I feel compelled to share my recent terrible experience with CarJet and Hertz, in the hope of saving others from the same nightmare. For a 6-day rental in France, I paid €429.67 through CarJet. This package included Platinum Excess Insurance. My booking stated I would collect the vehicle from Hertz at Charles de Gaulle Airport. When I arrived, Hertz couldn’t find my booking at first. After some time, they did locate it, but then charged me an additional €550 holding deposit. When I returned the Renault Clio (in perfect condition) a week later, Hertz issued an invoice for €374.46, which they deducted from my deposit — despite the fact that I already paid CarJet upfront! So, I essentially paid twice for the same rental. My total cost? €803.13 (nearly R19,000!) — for a standard 6-day car rental. I reached out to both companies. CarJet has been completely unresponsive. Hertz sent me a vague response with a reference number and a promise to investigate — but two weeks later, I’ve heard nothing. These companies have shown zero accountability, shocking customer service, and blatant disregard for fair business practices. ⚠️ BE WARNED: If you’re thinking of using CarJet or Hertz — DON’T. They’ve proven to be unreliable, unresponsive, and *********. I will never use them again. Absolute ******.