Poor After Sales Service

On 11 March 2024, I made an online purchase for a rug from Carpet City Factory Shop Cape Town. As I am based in Pretoria, an additional R500 delivery fee was added to the purchase amount. Proof of payment was sent the same day. On March 13, I requested an update on shipment and received confirmation on March 14th that the courier will collect soon. I only received the way bill number on March 15th. Finally the rug was delivered and when I opened the package on March 21st, I noticed the rug had been ripped/damaged. I immediately notified Carpet City and was told they will take it up with the courier company. On March 25th I had to call them again, as I haven’t received any response since March 21st. Again I was told that the courier should be held responsible. Eventually after continuous back and forth I was promised a replacement. This was on April 15th. It’s now June 2nd and I am still waiting for the replacement rug. I would definitely NOT recommend any one to make online purchases from Carpet City Factory Shop Cape Town.