Low quality products and poor service

My mug is fading after a few months of purchase , I called and emailed the business to no assistance . I buy CB because I consider it to be a high quality brand , I went back to the store and they send an email to Cape Town . The response was it was my fault , meaning I didn’t know how to handle it . Im very disappointed because their products dont even come with “care instructions “. We overhype the brand but honestly it’s clearly of low quality and they do not care about customer satisfaction