Carrol Boyes
Claimed Business
AI Review Summary
Based on recent customer reviews, Carrol Boyes faces significant criticism around product quality and after-sales service. Customers report cracking cups, peeling paint, and fading finishes on items they consider premium-priced. A rigid no-receipt return policy frustrates gift recipients and loyal buyers alike, with many feeling dismissed by head office. Several reviews describe discriminatory or classist treatment in stores, particularly at Kolonnade, Woodlands, and Menlyn branches. Payment and online order issues further erode trust, while refill unavailability for diffusers adds to dissatisfaction. Only isolated praise exists for individual staff efforts.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
423h 18mReply Time
-82 NPSUnlikely
Replied to 26% of negative reviews
Reply time on negative reviews: 423 hours 18 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
423h 18m
NPS Score
-82
Recommended: Unlikely
Replied to 26% of negative reviews
Reply time on negative reviews: 423 hours 18 min
Review Distribution
1.2|20 Reviews
May '25 - Apr '26
5(0%)
4(5.6%)
3(0%)
2(5.6%)
1(88.9%)
5(0%)
4(5.6%)
3(0%)
2(5.6%)
1(88.9%)
Frequently Asked Questions About Carrol Boyes
Based on recent customer reviews, Carrol Boyes faces significant criticism around product quality and after-sales service. Customers report cracking cups, peeling paint, and fading finishes on items they consider premium-priced. A rigid no-receipt return policy frustrates gift recipients and loyal buyers alike, with many feeling dismissed by head office. Several reviews describe discriminatory or classist treatment in stores, particularly at Kolonnade, Woodlands, and Menlyn branches. Payment and online order issues further erode trust, while refill unavailability for diffusers adds to dissatisfaction. Only isolated praise exists for individual staff efforts.
Carrol Boyes has a TrustIndex of 0 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. They reply to 26% of negative reviews, typically within 423 hours 18 min. Hellopeter has tracked Carrol Boyes across 132 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLT
Lucas T
1 reviews | Active since Jan 2020
25 Jan 2026, 10:51
Bad service
Walking into a store with so mich dignity to be treated like a nobody is not a great experience. We got into the store and Found a guy by the name of Hlubi at Woodlands who was working alone and we needed a present for a friend's bday. He was all over the place and he then said in order for him to wrap 4 us he needs R50 or a good review on google. That was not good. We previously used Kollonade and we were given a gift receipt and a card to write on. To our surprise we didnt receive that. 2 white customers walked in and the service they received was different from ours. 1 was told they will be given a gift receipt in case the person they buying for doesnt need it then they can return. Were we asked this? No 1 was told that they can drop a review 2 be wrapped for. Did they get told aboyt R50 for wrapping? When we asked for his name to do a review he said "there's no need, we are already on 4,7 stars rating" This is absurd! He is pompous and very rude. Something needs to be done about this. Lucas 0670514281
Helpful (0)
|Replies (0)LT
Lucas T
1 reviews | Active since Jan 2020
25 Jan 2026, 10:51
Bad service
Walking into a store with so mich dignity to be treated like a nobody is not a great experience. We got into the store and Found a guy by the name of Hlubi at Woodlands who was working alone and we needed a present for a friend's bday. He was all over the place and he then said in order for him to wrap 4 us he needs R50 or a good review on google. That was not good. We previously used Kollonade and we were given a gift receipt and a card to write on. To our surprise we didnt receive that. 2 white customers walked in and the service they received was different from ours. 1 was told they will be given a gift receipt in case the person they buying for doesnt need it then they can return. Were we asked this? No 1 was told that they can drop a review 2 be wrapped for. Did they get told aboyt R50 for wrapping? When we asked for his name to do a review he said "there's no need, we are already on 4,7 stars rating" This is absurd! He is pompous and very rude. Something needs to be done about this. Lucas 0670514281
0
Replies (0)BN
Balungile N
1 reviews | Active since Jan 2020
5 Jan 2026, 12:51
On the 9th of Decemb...
On the 9th of December l was ****med on their official page ( Charity sale)by Asiphe who poses as their worker in their warehouse
Helpful (0)
|Replies (0)BN
Balungile N
1 reviews | Active since Jan 2020
5 Jan 2026, 12:51
On the 9th of Decemb...
On the 9th of December l was ****med on their official page ( Charity sale)by Asiphe who poses as their worker in their warehouse
0
Replies (0)cM
charmaine M
1 reviews | Active since Jan 2020
21 Dec 2025, 14:22
Low quality products and poor service
My mug is fading after a few months of purchase , I called and emailed the business to no assistance . I buy CB because I consider it to be a high quality brand , I went back to the store and they send an email to Cape Town . The response was it was my fault , meaning I didn’t know how to handle it . Im very disappointed because their products dont even come with “care instructions “. We overhype the brand but honestly it’s clearly of low quality and they do not care about customer satisfaction
Helpful (0)
|Replies (0)cM
charmaine M
1 reviews | Active since Jan 2020
21 Dec 2025, 14:22
Low quality products and poor service
My mug is fading after a few months of purchase , I called and emailed the business to no assistance . I buy CB because I consider it to be a high quality brand , I went back to the store and they send an email to Cape Town . The response was it was my fault , meaning I didn’t know how to handle it . Im very disappointed because their products dont even come with “care instructions “. We overhype the brand but honestly it’s clearly of low quality and they do not care about customer satisfaction
0
Replies (0)SB
Samantha B
1 reviews | Active since Jan 2020
3 Dec 2025, 21:54
Actual size not matching description
Ordered a 2.5L gas kettle, I saw from the box that there's no way it's 2.5L .upon measuring I find that it's 1.8L even though the box and site says it's 2.5L . I feel ****med because I only bought the kettle for the size, to replace an old 2,5L kettle
Helpful (0)
|Replies (0)SB
Samantha B
1 reviews | Active since Jan 2020
3 Dec 2025, 21:54
Actual size not matching description
Ordered a 2.5L gas kettle, I saw from the box that there's no way it's 2.5L .upon measuring I find that it's 1.8L even though the box and site says it's 2.5L . I feel ****med because I only bought the kettle for the size, to replace an old 2,5L kettle
0
Replies (0)A
BS
Bronwyn S
1 reviews | Active since Jan 2020
13 Nov 2025, 11:24
After sales service is terrible!
Last year for Christmas my husband bought me the Cloud Diffuser, assured by the shop steward, refills would be available. Almost a year later, after contacting many different Carrol Boyes outlets, still no refill.....rendering the Diffuser useless really!! Apparently I am not the only customer that has requested this particular refill. I do not want to buy any of the other fragrances as I don't like the perfume eg Glide etc. What a waste of money and very disappointing as this is not the first time I've requested the Cloud refill. Be aware, if you purchase the Diffuser don't fall for the line that there is a refill for it!!
Helpful (0)
|Replies (0)BS
Bronwyn S
1 reviews | Active since Jan 2020
13 Nov 2025, 11:24
After sales service is terrible!
Last year for Christmas my husband bought me the Cloud Diffuser, assured by the shop steward, refills would be available. Almost a year later, after contacting many different Carrol Boyes outlets, still no refill.....rendering the Diffuser useless really!! Apparently I am not the only customer that has requested this particular refill. I do not want to buy any of the other fragrances as I don't like the perfume eg Glide etc. What a waste of money and very disappointing as this is not the first time I've requested the Cloud refill. Be aware, if you purchase the Diffuser don't fall for the line that there is a refill for it!!
0
Replies (0)CS
Cobus S
1 reviews | Active since Jan 2020
18 Oct 2025, 09:27
Complaint Regarding Defective Vase and Poor In-Store Experience – Menlyn Maine Store
Dear Carrol Boyes Customer Service, I hope this message finds you well. I am writing to formally raise a concern regarding a recent experience at your Menlyn Maine store relating to a flower vase I purchased. The inner lining of the vase has become loose, which prompted us to return to the store for assistance. Upon arrival, the salesperson, Dikeledi, advised us that the vase “is not intended to be used with water.” When we asked for clarification on what the vase is actually meant to be used for, she could not provide an answer—other than to repeat that it should not hold water. This explanation makes no sense, as a flower vase is by definition designed to hold flowers, which require water to remain fresh. We then requested to speak to a manager. We were told that no manager was on duty on a Saturday morning, as the manager was “off and resting.” Only after several requests was Valerie, the store manager, contacted. Unfortunately, Valerie’s manner was discourteous—at one point she even told me to “keep quiet” so that she could have a “meaningful conversation” with me. Valerie then advised that the vase must be sent to Cape Town for assessment. If deemed a manufacturing fault, it would be repaired or replaced. However, if not, we would be required to pay for the repair and repolishing. I find this unacceptable, as we have used the vase exactly as one would reasonably expect—with flowers and water. Even your website shows that the vase holds flowers? The website description also include the following statement: “It makes a statement on its own and with a bouquet of flowers.” (https://carrolboyes.com/za/vase-embrace.html), encouraging the use of the product with flowers. There were no care instructions provided that says one should not let the product hold water or get wet, nor were we informed at the point of sale that the vase should not be used with water. It is therefore unreasonable to expect customers to know this. If a vase cannot hold water, what is its purpose? It would be like purchasing a coffee cup and being told not to pour coffee into it. As a loyal customer, I have always viewed Carrol Boyes as a premium brand offering both quality and exceptional service. However, this experience was disappointing on both counts—the product quality was substandard, and the in-store service was dismissive, uninformed, and unprofessional. I kindly request that this matter be reviewed by Head Office. I would appreciate: 1. A full assessment of the product and clarification of its intended purpose. 2. A replacement or refund, as we believe the product was unfit for its ordinary and intended use. 3. Feedback regarding staff training and service standards at your Menlyn Maine branch. I look forward to your prompt response and to a resolution that reflects the high standards associated with the Carrol Boyes brand. Kind regards,
Helpful (0)
|Replies (0)CS
Cobus S
1 reviews | Active since Jan 2020
18 Oct 2025, 09:27
Complaint Regarding Defective Vase and Poor In-Store Experience – Menlyn Maine Store
Dear Carrol Boyes Customer Service, I hope this message finds you well. I am writing to formally raise a concern regarding a recent experience at your Menlyn Maine store relating to a flower vase I purchased. The inner lining of the vase has become loose, which prompted us to return to the store for assistance. Upon arrival, the salesperson, Dikeledi, advised us that the vase “is not intended to be used with water.” When we asked for clarification on what the vase is actually meant to be used for, she could not provide an answer—other than to repeat that it should not hold water. This explanation makes no sense, as a flower vase is by definition designed to hold flowers, which require water to remain fresh. We then requested to speak to a manager. We were told that no manager was on duty on a Saturday morning, as the manager was “off and resting.” Only after several requests was Valerie, the store manager, contacted. Unfortunately, Valerie’s manner was discourteous—at one point she even told me to “keep quiet” so that she could have a “meaningful conversation” with me. Valerie then advised that the vase must be sent to Cape Town for assessment. If deemed a manufacturing fault, it would be repaired or replaced. However, if not, we would be required to pay for the repair and repolishing. I find this unacceptable, as we have used the vase exactly as one would reasonably expect—with flowers and water. Even your website shows that the vase holds flowers? The website description also include the following statement: “It makes a statement on its own and with a bouquet of flowers.” (https://carrolboyes.com/za/vase-embrace.html), encouraging the use of the product with flowers. There were no care instructions provided that says one should not let the product hold water or get wet, nor were we informed at the point of sale that the vase should not be used with water. It is therefore unreasonable to expect customers to know this. If a vase cannot hold water, what is its purpose? It would be like purchasing a coffee cup and being told not to pour coffee into it. As a loyal customer, I have always viewed Carrol Boyes as a premium brand offering both quality and exceptional service. However, this experience was disappointing on both counts—the product quality was substandard, and the in-store service was dismissive, uninformed, and unprofessional. I kindly request that this matter be reviewed by Head Office. I would appreciate: 1. A full assessment of the product and clarification of its intended purpose. 2. A replacement or refund, as we believe the product was unfit for its ordinary and intended use. 3. Feedback regarding staff training and service standards at your Menlyn Maine branch. I look forward to your prompt response and to a resolution that reflects the high standards associated with the Carrol Boyes brand. Kind regards,
0
Replies (0)LK
Leon K
1 reviews | Active since Jan 2020
4 Oct 2025, 13:45
Poor service
I recently visited Carroll Boyes in Clearwater and had a disappointing experience. There were two staff members on the floor, but they were both focused on one customer, leaving us unattended for about 5 minutes. We ended up leaving without getting any assistance.
Helpful (0)
|Replies (0)LK
Leon K
1 reviews | Active since Jan 2020
4 Oct 2025, 13:45
Poor service
I recently visited Carroll Boyes in Clearwater and had a disappointing experience. There were two staff members on the floor, but they were both focused on one customer, leaving us unattended for about 5 minutes. We ended up leaving without getting any assistance.
0
Replies (0)