LT
Lucas T
Active since Jun 2020
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
Bas service
I wish I could say I am happy. However I am very dismayed by the service I am receiving from Netstar. Firstly I was driving an NP200 van and they came to install the tracking device. I sold the car and I have been running around trying to get hold of the cancellation team to no avail. Every month I get reminded of making payment and always tell the consultants that they must please get someone from cancellation to assist. Its been over 6 months now and Im paying for a car tracker I no longer use. I feel cheated Cliford Mabela-T****e 8709146079080 0823423231
106 replies
3 months ago
Bad service
Walking into a store with so mich dignity to be treated like a nobody is not a great experience. We got into the store and Found a guy by the name of Hlubi at Woodlands who was working alone and we needed a present for a friend's bday. He was all over the place and he then said in order for him to wrap 4 us he needs R50 or a good review on google. That was not good. We previously used Kollonade and we were given a gift receipt and a card to write on. To our surprise we didnt receive that. 2 white customers walked in and the service they received was different from ours. 1 was told they will be given a gift receipt in case the person they buying for doesnt need it then they can return. Were we asked this? No 1 was told that they can drop a review 2 be wrapped for. Did they get told aboyt R50 for wrapping? When we asked for his name to do a review he said "there's no need, we are already on 4,7 stars rating" This is absurd! He is pompous and very rude. Something needs to be done about this. Lucas 0670514281
0 replies
3 months ago
Best service
I would really like to commend Siyabonga Magagula from registrations at Krugersdorp campus for the goos service he has provided me. He was patient and very helpful in term of ensuring my registration query was resolved Big ups man. May many be helped in the same sense I was.. LUCAS 0670514281 9112265403083
56 replies
4 months ago
PICK N PAY ASAP BAD SERVICE
Never have I ever experienced bad service like this in my entire life. I placed an order at 14h33 and I was expecting delivery at 6h30... Its now 8pm.i still have not received my order. I had to call around until I got number from Abram at Mams Mall for Quincy at Tshwane Regional Mall. I had to go collect my orders for myself because I am hosting... My order number 4003791356 Why was I given an ETA that ASAP cannot reach? Is that professional? I would never recommend this shop and App to anyone. I feel belittled and betrayed by Pick n pay Lucas T****e 0670514281 I am so angry
53 replies
9 months ago
Bad service
am writing to formally express my dissatisfaction regarding the handling of our account and the poor service we have experienced to date. Firstly, when the account was opened, it was clearly agreed with your consultant that it would be registered under my spouse’s name. However, it was incorrectly opened under my name instead. Despite raising this issue and lodging a complaint, we have yet to receive any resolution or meaningful feedback. Secondly, we only received the initial airtime once, and thereafter nothing further. We attempted to contact your team via WhatsApp but received no assistance. We then called your customer service line and spoke with a consultant by the name of Zama Vusu, who issued Reference Number: 6213638 and transferred us to the relevant department, Uconnect. Unfortunately, the line was disconnected, and no further follow-up was received. We are extremely disappointed with the level of service and lack of accountability. This experience falls short of the professionalism one would expect from your organization — especially considering you were the party that initially contacted us regarding this service. I urge you to investigate this matter and revert to me as soon as possible with a resolution. You may reach me directly at 082 342 3231. Should this issue remain unresolved, I will have no option but to escalate the matter to Hello Peter or the Ombudsman. Looking forward to your urgent response
53 replies
9 months ago
Bad service
Customer service never has been their name. I am writing to formally express my dissatisfaction regarding the handling of our account and the poor service we have experienced to date. Firstly, when the account was opened, it was clearly agreed with your consultant that it would be registered under my spouse’s name. However, it was incorrectly opened under my name instead. Despite raising this issue and lodging a complaint, we have yet to receive any resolution or meaningful feedback. Secondly, we only received the initial airtime once, and thereafter nothing further. We attempted to contact your team via WhatsApp but received no assistance. We then called your customer service line and spoke with a consultant by the name of Zama Vusu, who issued Reference Number: 6213638 and transferred us to the relevant department, Uconnect. Unfortunately, the line was disconnected, and no further follow-up was received. We are extremely disappointed with the level of service and lack of accountability. This experience falls short of the professionalism one would expect from your organization — especially considering you were the party that initially contacted us regarding this service. I urge you to investigate this matter and revert to me as soon as possible with a resolution. You may reach me directly at 082 342 3231. Should this issue remain unresolved, I will have no option but to escalate the matter to Hello Peter or the Ombudsman. Looking forward to your urgent response
53 replies
17 months ago
Kollonade Identity has the worst service. Not recommendable
With Identity Kolonnade, you can never experience great customer service I went into the store to buy 2 jeans, blk and blue jean. When I got to the cashier terminal, I was assisted by a rude cashier who didn't have a name badge on, nor did she greet. She asked "cash or acc", I Said cash. She called someone else to assist, did she inform me? Never!!! The1st cashier who was later identified as Precious Nchalabe, broufhr a second cashier (Ntombi) who came and didnt even greet but asked "whats the matter?". Precious responded by saying "I dont know" with a seemingly weird attitude. I then asked what she meant by that, she walked away. I asked to speak to the store manager, they said the manager went on lunch. A lady by the name of Sheila Mokoena came and said shes their supervisor, she didnt even reprimand or tey to resolve the issue. I was so ****ed that I even left the clothes and didn't pay. I advocate for excellent customer service experience, and I have never received positive feedback Someone needs to deal with the attitude in the store Jenna 0823423231
56 replies
19 months ago
Unprofessional and ************* business
I wanted to apply for a new contract with Telkom. They told me I have a handed over. I asked the lady from customer care (Ditebogo Buke- Buked@telkom.co.za ) to send me a settlement letter. She sent me an email on the 31st May 2024 saying I owe R4208 to settle the account. I paid immediately and forwarded my proof of payment on the same day.. On the 3rd of June 2024 I received a call from nortan attorneys saying I owe R15000+. I was shocked. I then sent an email to Ditebogo to provide me with answers. Sadly, I am still awaiting feedback till date. I managed to get hold of accounts department on the 9th of September 2024 , a lady by the name Chane Jacobs (Jacobc14@telkom.co.za) managed to assist and said I must send through proof that I paid as it is not reflecting on the system yet. "The agent provided you with the wrong reference number.", that was her feedback. I asked her to allocate and she said "However, there is an outstanding balance of R 1,683.76." I then asked to get statements to proof yhe allegations, I am still awaiting feedback. I feel that Telkom is unprofessional, how does 1 mix accounts? Why is there many stories to 1 acc? I am highly disappointed in the service that I received from TELKOM and NORTAN and attorneys. This is my credit score on the line. How do I continue trusting this companies? I was willing to take a contract but after the incompetence, I would rather not go ahead. This is very disappointing... They must clear my account as I was not at fault that my account statement was incorrectly read to me. **** selling is *********. TCF was not followed
0 replies
61 months ago
Telkom is incompetent
I am very angry at the service I am receiving from Telkom. I made a manual payment of R1195 on the 29th March because the lady who was assisting me with change of banking details said Telkom won't debit end of March but will only debit end of April. However on the 31st Telkom debited my account and it was unsuccessful, and I started receiving smses saying that I am in arrears and telkom will disconnect my services I sent proof of payment to Hangwelani whom I was told that is the one who is in charge of the account, he said I should send the proof of payment to Documents-TM@telkom.co.za.. I did, on the 30th March I still received this smses, I called in a million times and every time I was told that the matter was escalated to Collections department to refresh their systems Since Tuesday 20th my 4 Sims have been disconnected. I have been calling into telkom like a headless chicken and all the useless consultants always say I will get a call from the team leader. Yesterday I had to resend the proof of payment to Xolani Zondi (ZondiX@telkom.co.za) (Munzheh@telkom.co.za) ( Documents-TM@telkom.co.za) No one wants to assist me My account number : 339579637 Now I have to pay my bank for unsuccessful fees and also pay R212.70 at telkom for unsuccessful payments They would rather return all my money if this is the service I'm getting from them. Theres someone not doing their job
53 replies
71 months ago
Bad communications s****s
Me and My partner called into intellicell last week to take an upgrade on my contract which ended last month and I was assisted by Lungelwa and she told me that they can be able to deliver at home since I am working from home due to the pandemic. Today I receive a call from the delivery company and they said that they can't deliver at home and I was told to call intellicell.. and I did and guess what... Desiree Nox, the consultant who answered was rude to begin with, lack of respect and communications s****s... she doesn't know how to speak to people... she then later said she will transfer me to Lungelwa who initially assisted me with the application, and she just hung up. (Very rude if you ask Me) I called in again and spoke to Buhle Gaxa who was unreasonably untrained and didn't even want to provide me with her surname when I wanted to speak to the superiors just when I mentioned hellopeter. She hung up just after providing me with her surname. How unprofessional is that? I called in again... and spoke to Clara Fatumba and asked her for the complaints department and she was very unprofessional, too loud and I explained again for the 3rd time and she sounded impatient towards me and she just hung up and I am tired of this company How did this people get hired with such bad communications s****s? I demand answers! And a call from senior management
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)