Intellicell
Unclaimed Business
|1|60 Reviews (last 12 months)|This business does not respond to reviews
Intellicell
Unclaimed Business
|1
60 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Intellicell
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Intellicell is described overwhelmingly negatively, with customers reporting unauthorised debits, refund refusals, contract cancellation failures, and rude consultants. Phones are frequently locked despite payments, and refund requests stretch for months without resolution. A single positive review praising an accounts agent stands in contrast to widespread frustration around billing practices, communication breakdowns, and account management.
TrustIndex
1.6
NPS Score
-100
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Intellicell is described overwhelmingly negatively, with customers reporting unauthorised debits, refund refusals, contract cancellation failures, and rude consultants. Phones are frequently locked despite payments, and refund requests stretch for months without resolution. A single positive review praising an accounts agent stands in contrast to widespread frustration around billing practices, communication breakdowns, and account management.
The most common complaint about Intellicell, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Customers report unauthorised debits after contract end, double deductions, refund refusals stretching months, and cancellation requests ignored. Many describe being debited despite proof of payment, with admin fees taken even on declined applications. Billing (1.2) is the dominant complaint.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2010
Just had a got dropped on my hear by one of their rude agents Abongile. my number ***
1 reviews | Active since May 2010
Just had a got dropped on my hear by one of their rude agents Abongile. my number ***
1 reviews | Active since Nov 2023
At the beginning of 2026, between January and February, I contacted your customer care department to enquire about the end date of my contract. I was advised that my contract would end in March 2026. During that call, the agent asked whether I would like to upgrade my contract, to which I clearly declined, as I had already signed up with another service provider and did not intend to continue with your services. To my surprise, in April 2026, another installment was deducted from my account. Today, I contacted customer care to enquire about the deduction and was advised by the consultant that no cancellation had been processed on the account, and that there is already another invoice generated for May 2026. My call was then transferred to the Accounts Department, where I was assisted by Nikita M., who handled the matter professionally and communicated very well despite my frustration. I requested to speak to a manager, however I was informed that feedback would only be provided on Monday due to call log requests and related processes. I later called again and spoke with a manager named Olly. Unfortunately, instead of listening to my concerns and assisting in de-escalating the situation, her approach only worsened the interaction. She was unable to provide a clear explanation as to why a simple call log request would take three working days, especially considering that your company also operates on weekends. Additionally, I asked what assurance I have that I will not be debited again at the end of May for a device that has already been fully paid off. Rather than addressing my concerns professionally, Ms. Olly came across as dismissive and invalidated my frustrations, making the interaction unnecessarily unpleasant. The call eventually ended without resolution, and I am now awaiting feedback regarding this matter. I would appreciate urgent clarification on: 1. Why the cancellation was not processed despite my communication earlier this year. 2. Confirmation that no further debits will be processed on my account. 3. The steps being taken to resolve the incorrect billing.
1 reviews | Active since Nov 2023
At the beginning of 2026, between January and February, I contacted your customer care department to enquire about the end date of my contract. I was advised that my contract would end in March 2026. During that call, the agent asked whether I would like to upgrade my contract, to which I clearly declined, as I had already signed up with another service provider and did not intend to continue with your services. To my surprise, in April 2026, another installment was deducted from my account. Today, I contacted customer care to enquire about the deduction and was advised by the consultant that no cancellation had been processed on the account, and that there is already another invoice generated for May 2026. My call was then transferred to the Accounts Department, where I was assisted by Nikita M., who handled the matter professionally and communicated very well despite my frustration. I requested to speak to a manager, however I was informed that feedback would only be provided on Monday due to call log requests and related processes. I later called again and spoke with a manager named Olly. Unfortunately, instead of listening to my concerns and assisting in de-escalating the situation, her approach only worsened the interaction. She was unable to provide a clear explanation as to why a simple call log request would take three working days, especially considering that your company also operates on weekends. Additionally, I asked what assurance I have that I will not be debited again at the end of May for a device that has already been fully paid off. Rather than addressing my concerns professionally, Ms. Olly came across as dismissive and invalidated my frustrations, making the interaction unnecessarily unpleasant. The call eventually ended without resolution, and I am now awaiting feedback regarding this matter. I would appreciate urgent clarification on: 1. Why the cancellation was not processed despite my communication earlier this year. 2. Confirmation that no further debits will be processed on my account. 3. The steps being taken to resolve the incorrect billing.
1 reviews | Active since Jan 2022
I am not happy with the customer service they we are being given, your people are too rude and unable to assist the client I think they sick proper traing on how to handle customer queries
1 reviews | Active since Jan 2022
I am not happy with the customer service they we are being given, your people are too rude and unable to assist the client I think they sick proper traing on how to handle customer queries
1 reviews | Active since Feb 2026
This is the most ****ed up company I have ever dealt with not only are they refusing to refund me but they did the same thing around Feb and deducted but I requested the money to be deducted end of March. I am sooo frustrated and have no money for food because they are refusing to refund me
1 reviews | Active since Feb 2026
This is the most ****ed up company I have ever dealt with not only are they refusing to refund me but they did the same thing around Feb and deducted but I requested the money to be deducted end of March. I am sooo frustrated and have no money for food because they are refusing to refund me
1 reviews | Active since Nov 2018
Terrable customer service, app**** for a new contract, which I was advised I am able to do did the complete process, they added the debit check spoke to a consultant from there office and was advised I cannot take another contract because they need 6 payments from my existing contract to be done in order for them to processes a new contract, they still debited the Admin fee from my account after speaking to a consultant which advised the debit check has been cancelled on there end
1 reviews | Active since Nov 2018
Terrable customer service, app**** for a new contract, which I was advised I am able to do did the complete process, they added the debit check spoke to a consultant from there office and was advised I cannot take another contract because they need 6 payments from my existing contract to be done in order for them to processes a new contract, they still debited the Admin fee from my account after speaking to a consultant which advised the debit check has been cancelled on there end
1 reviews | Active since Apr 2026
Please assist with Intelli cell Contact numbers: I apply online for a 12inch iPad they send me a Debi check which I agree to be debited on the 15th May 2026 but I receive a SMS on the 14th April they will deducted the R1000 for Admin fee mind I already approve the debi check before they send the SMS. The R1000 was deducted I could not stop it on my banking App on the 21/04/2026 they declined my Application and refuse my refund of R1000 according to them I still owe them old debt so they take that R1000 for the old debt however on the online Application they say after declined they fully refund so I am asking how is my old debt relevant to this current Application there is no where on they Facebook Statement stating that if a person has old debts with them they will take that R1000 instead it state I declined customer will be fully refunded.
1 reviews | Active since Apr 2026
Please assist with Intelli cell Contact numbers: I apply online for a 12inch iPad they send me a Debi check which I agree to be debited on the 15th May 2026 but I receive a SMS on the 14th April they will deducted the R1000 for Admin fee mind I already approve the debi check before they send the SMS. The R1000 was deducted I could not stop it on my banking App on the 21/04/2026 they declined my Application and refuse my refund of R1000 according to them I still owe them old debt so they take that R1000 for the old debt however on the online Application they say after declined they fully refund so I am asking how is my old debt relevant to this current Application there is no where on they Facebook Statement stating that if a person has old debts with them they will take that R1000 instead it state I declined customer will be fully refunded.
1 reviews | Active since Sept 2020
I took out a contract with intellicell last year and was happy with the service even though i had some hickups now and then. Recently after they sent me numerous messages to say i qualify for an early upgrade i decided to go ahead and took out a data contract but ever since i took possession of my new phone and sim i haven't received any data but am paying for my contract every month. I've sent through numerous queries on their WhatsApp portal and email just to get the run around from them saying my data is allocated and even sent them photos and videos showing that nothing reflects on my sim only to be told yesterday that I must go buy a new sim from vodacom and do a sim swop. The person i dealt with on their WhatsApp portal was very unfriendly and had an attitude towards me when i wanted to know why i had to pay for a replacement sim when the problem was on their side. I will never recommend them to anyone to take out contracts.
1 reviews | Active since Sept 2020
I took out a contract with intellicell last year and was happy with the service even though i had some hickups now and then. Recently after they sent me numerous messages to say i qualify for an early upgrade i decided to go ahead and took out a data contract but ever since i took possession of my new phone and sim i haven't received any data but am paying for my contract every month. I've sent through numerous queries on their WhatsApp portal and email just to get the run around from them saying my data is allocated and even sent them photos and videos showing that nothing reflects on my sim only to be told yesterday that I must go buy a new sim from vodacom and do a sim swop. The person i dealt with on their WhatsApp portal was very unfriendly and had an attitude towards me when i wanted to know why i had to pay for a replacement sim when the problem was on their side. I will never recommend them to anyone to take out contracts.
1 reviews | Active since Apr 2023
Good Morning I bought a ZTE Nubia V6 cell phone in 2025 through Intellicell on a 24 month contract for R329.00/month of which I have been honouring. My phone’s screen is damaged and cannot use it due to the damage, I tried fixing the screen locally to no avail as the local cell phone repair shops have advised that they do not have the parts in and around Rustenburg for device. I called your call centre on 2026/04/13 to tell you about my problem and ask if you can refer me to any shop repairs and instead I was sent an sms the reads thus :”Good day Tumisamg Nkoe Kindly note this is an End of Life product ,Supplier no longer have spares for your ZTE Nubia V60 Call Inellicell on ***” An agent called me with a *** and basically confirmed what the sms said. I am not happy with the fact that Intellicell expects me to continue paying for a phone that I cannot use anymore and cannot assist with repairs, I advised the lady I spoke to in the morning that I do not mind paying for the repairs myself. She even told me that I have a choice of paying R1200.00 to get a new phone from Intellicell because Intellicell is not going to assist with the problem that I have. Please attend to the matter ASAP, I need to use what I am PAYING YOU FOR!!! TC Nkoe
1 reviews | Active since Apr 2023
Good Morning I bought a ZTE Nubia V6 cell phone in 2025 through Intellicell on a 24 month contract for R329.00/month of which I have been honouring. My phone’s screen is damaged and cannot use it due to the damage, I tried fixing the screen locally to no avail as the local cell phone repair shops have advised that they do not have the parts in and around Rustenburg for device. I called your call centre on 2026/04/13 to tell you about my problem and ask if you can refer me to any shop repairs and instead I was sent an sms the reads thus :”Good day Tumisamg Nkoe Kindly note this is an End of Life product ,Supplier no longer have spares for your ZTE Nubia V60 Call Inellicell on ***” An agent called me with a *** and basically confirmed what the sms said. I am not happy with the fact that Intellicell expects me to continue paying for a phone that I cannot use anymore and cannot assist with repairs, I advised the lady I spoke to in the morning that I do not mind paying for the repairs myself. She even told me that I have a choice of paying R1200.00 to get a new phone from Intellicell because Intellicell is not going to assist with the problem that I have. Please attend to the matter ASAP, I need to use what I am PAYING YOU FOR!!! TC Nkoe
Intellicell has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 60 reviews in the last 12 months. Hellopeter has tracked Intellicell across 632 total reviews. How is the TrustIndex calculated? →