I
Intellicell
Unclaimed Business
I
Intellicell
Unclaimed Business
66 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Intellicell presents a deeply troubled customer experience across virtually every service dimension. Customers consistently report unauthorized debit orders after contract cancellation, rude and unhelpful staff, ignored communications, and an accounts department that fails to process refunds or resolve billing disputes. The overwhelming majority of reviews describe financial harm and frustration, with almost no positive experiences recorded.
Top Strengths:
- •Customer Service & Support Quality: One named agent, Nombulelo, receives isolated praise for being friendly, professional, and well-mannered. This is the only consistently named positive in the entire review set.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Mobile Networks
NPS Score
-92
Recommended: Unlikely
Review Distribution
1.1|66 Reviews
May '25 - Apr '26
5(1.6%)
4(0%)
3(0%)
2(0%)
1(98.4%)
5(1.6%)
4(0%)
3(0%)
2(0%)
1(98.4%)
Recent reviews (66)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 09:01
Intellcel
Early February 2025 while I was applying for bond I learned that i have an account with Intellceell and had payed only December installment and was behind with payment .They said I have a tymbank account that I don't have .I have sent an affidavit and certified ID copy with five of my signatures to Arlene.Cronje
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 09:01
Intellcel
Early February 2025 while I was applying for bond I learned that i have an account with Intellceell and had payed only December installment and was behind with payment .They said I have a tymbank account that I don't have .I have sent an affidavit and certified ID copy with five of my signatures to Arlene.Cronje
0
Replies (0)AC
Anneke C
1 reviews | Active since Jan 2020
28 Feb 2026, 11:05
Outrageous and unacceptable service from Intellicell
On the 11th of February 2026, I sent a WhatsApp message to inform them that my banking details have changed. It was confirmed by the agent on WA. I was told that it was escalated to the accounts department. Ons the 25th the debit orders went off the old account and after numerous efforts they blocked my phone on the 27th. Still no resolution or phone call, phone still blocked. This is a fault from their side, and I am the one paying for it. The responses on WA is the same that I will be contacted. I am furious!!
Helpful (0)
|Replies (0)AC
Anneke C
1 reviews | Active since Jan 2020
28 Feb 2026, 11:05
Outrageous and unacceptable service from Intellicell
On the 11th of February 2026, I sent a WhatsApp message to inform them that my banking details have changed. It was confirmed by the agent on WA. I was told that it was escalated to the accounts department. Ons the 25th the debit orders went off the old account and after numerous efforts they blocked my phone on the 27th. Still no resolution or phone call, phone still blocked. This is a fault from their side, and I am the one paying for it. The responses on WA is the same that I will be contacted. I am furious!!
0
Replies (0)BN
Boikano N
1 reviews | Active since Jan 2020
25 Feb 2026, 07:40
Bad service
I made an arrangement for one debit order and I was debited twice. Mind you that was the last money I had but they are refusing to refund me. I asked to only be debited twice end of March however I still got debited twice this month.....something I never requested. One of the agents that transfered me was not even sympathetic.
Helpful (0)
|Replies (0)BN
Boikano N
1 reviews | Active since Jan 2020
25 Feb 2026, 07:40
Bad service
I made an arrangement for one debit order and I was debited twice. Mind you that was the last money I had but they are refusing to refund me. I asked to only be debited twice end of March however I still got debited twice this month.....something I never requested. One of the agents that transfered me was not even sympathetic.
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Rendani M
1 reviews | Active since Jan 2020
23 Feb 2026, 13:23
Horrible customer service
Their agent phoned me and threatened to lock my phone because I refused to give them my new banking details as I am paying via eft (I paid via eft for January and February,I even sent proof of payment)
Helpful (0)
|Replies (0)RM
Rendani M
1 reviews | Active since Jan 2020
23 Feb 2026, 13:23
Horrible customer service
Their agent phoned me and threatened to lock my phone because I refused to give them my new banking details as I am paying via eft (I paid via eft for January and February,I even sent proof of payment)
0
Replies (0)TVDW
THERESA VAN DER WALT
1 reviews | Active since Jan 2020
20 Feb 2026, 10:09
INTELLICELL SERVICE
worst customer service ever every agent tells you something different why sell a contract if you dont have stock. They dont evern update you on progress worse service ever
Helpful (0)
|Replies (0)TVDW
THERESA VAN DER WALT
1 reviews | Active since Jan 2020
20 Feb 2026, 10:09
INTELLICELL SERVICE
worst customer service ever every agent tells you something different why sell a contract if you dont have stock. They dont evern update you on progress worse service ever
0
Replies (0)FCFC
Fredirick Chambers Fredirick Chambers
1 reviews | Active since Jan 2020
9 Feb 2026, 17:34
New Cellphone contract cancelled poor service
Bad service all the salesman telling u different stories on your new contract dont know who to believe on the internet it says 0 fees but when u apply then its suddenly R500 fee before u could get your phone at first my contract was approved someone said congralutions u will get phone under 7 days then someone else would say u get phone in 1 month when 500 service fee is paid a lot of different stories and mix reactions and still i didnt get a phone in where i was needing 1 urgently i cancelled everything and gave them a poor rating soery wont recommend anyone to use them.
Helpful (0)
|Replies (0)FCFC
Fredirick Chambers Fredirick Chambers
1 reviews | Active since Jan 2020
9 Feb 2026, 17:34
New Cellphone contract cancelled poor service
Bad service all the salesman telling u different stories on your new contract dont know who to believe on the internet it says 0 fees but when u apply then its suddenly R500 fee before u could get your phone at first my contract was approved someone said congralutions u will get phone under 7 days then someone else would say u get phone in 1 month when 500 service fee is paid a lot of different stories and mix reactions and still i didnt get a phone in where i was needing 1 urgently i cancelled everything and gave them a poor rating soery wont recommend anyone to use them.
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Stanley S
1 reviews | Active since Jan 2020
1 Feb 2026, 02:16
Access to all private data
Be careful going into a deal with this people. They have permission of your whole phone access to your accounts and everything even if your contract is finished with them they still have access as a third party. Please be carefull very carefull dealing with them. You should be able to choose what is permissable or not, if i could send screen shots of what permissions they have. You will fall on your back. They can access anything and everything from your photos to your accounts and even get the passwords.
Helpful (0)
|Replies (0)SS
Stanley S
1 reviews | Active since Jan 2020
1 Feb 2026, 02:16
Access to all private data
Be careful going into a deal with this people. They have permission of your whole phone access to your accounts and everything even if your contract is finished with them they still have access as a third party. Please be carefull very carefull dealing with them. You should be able to choose what is permissable or not, if i could send screen shots of what permissions they have. You will fall on your back. They can access anything and everything from your photos to your accounts and even get the passwords.
0
Replies (0)