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Arend V

Active since Sep 2020

4

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0

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Reviews

4 reviews

4 months ago

Intellicell not doing what they promise on their ads

I took out a contract with intellicell last year and was happy with the service even though i had some hickups now and then. Recently after they sent me numerous messages to say i qualify for an early upgrade i decided to go ahead and took out a data contract but ever since i took possession of my new phone and sim i haven't received any data but am paying for my contract every month. I've sent through numerous queries on their WhatsApp portal and email just to get the run around from them saying my data is allocated and even sent them photos and videos showing that nothing reflects on my sim only to be told yesterday that I must go buy a new sim from vodacom and do a sim swop. The person i dealt with on their WhatsApp portal was very unfriendly and had an attitude towards me when i wanted to know why i had to pay for a replacement sim when the problem was on their side. I will never recommend them to anyone to take out contracts.

0 replies

Discovery Insure

43 months ago

Discovery not following protocol for claim logged

My wife and i took out vehicle insurance for both our vehicles and when i spoke to the agent i was informed that my bakkie is insured for personal use, but should i need to use it for work i will not be penalize for it. While at work i had to go to Bellville station to do some personal business, my bakkie was broken into and all my tools were stolen. I reported it to the police and Discovery and after claim was logged, Discovery logged it as attempted theft where police report clearly states that all my tools were stolen that amount to R8300. They now tell me that the can only cover for damage to my bakkie and my tools are not covered. We are with Discovery for about a year now, and my premium went up twice without any notification from Discovery that i feel is very unprofessional. Even when i requested the courtesy vehicle, they want to give me a small car where i drive a double cab bakkie, they told me i only qualify for a small car. If you send them email regarding the claim you only get the automated response to your email but nobody contacts you back. Futher more, from what i understand from insurance is that when you logg a claim, aren't you supposed to to send through at least 3 quotes for repairs where none was asked from us. We were just sent a message to say that the bakkie needs to go to this panel shop that they approved for the job for repairs which i feel is not right. Who said that i wanted that panel shop that i have no reference of, to work on my vehicle.

2 replies

70 months ago

Disgusting service from MWeb.

Good day, i applied for a fibre line installation about 4 months ago and in August 2020 a fibre router was delivered to my house and i received an sms saying that my account has been activated but no line was installed yet. For the past 3 months i called them regarding the matter with no positive outcome. I then received an sms to say my account has been suspended for none payment and no one can give me a direct answer about it when i explain to every person i speak to about the fibre line thats not installed as yet. On 20th October the line was eventually installed but they can't active it as i first need to pay R1600+ to get the account reinstated. Sooo frastrated with MWeb for giving me the run around when the fault is on their side. I sent them an email to let them know i will give a review on hello peter about their poor service but nobody replied to my email as yet. Disgusting service from such a big company.

0 replies

Cash Converters Southern Africa

72 months ago

Cash Converters Brackenfell ripp off

For the past 6 years I've be pawning my stuff at cash converters brackenfell cape town with great service yet toa 2 sept 2020 i came to pick up stuff again and was told to pay an extra 30% interest because their system changed and a customer needs to phone and make arrangement for the extra 10 days they normally gave on the agreement to collect items but no sign is up in the buy shop to make customers aware about it. I am very disappointed in the operation of this store and the way i was treated by the manager (Ryan) that just told me he will keep my item back until i pay the said amount.

1 reply

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