Cash Converters Southern Africa
Claimed Business
Cash Converters Southern Africa
Claimed Business
106 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Cash Converters Southern Africa faces severe and systemic customer experience challenges across nearly all service dimensions. While a small number of individual staff members are celebrated for going above and beyond, the overwhelming pattern is one of poor communication, unresolved complaints, problematic refund processes, and product quality concerns. Positive experiences exist but are significantly outnumbered by negative ones, placing the business in the Poor range overall.
Top Strengths:
- •Product Quality & Value: A small number of customers report finding good value on specific second-hand items like phones and appliances. Some praise affordable pricing and items arriving in better condition than expected.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#11Ranked In Consumer Goods
92 hours 44 minutesAverage Time To Reply
-35 NPSRecommended: Unlikely
Replied to 86% of negative reviews
Typically takes less than 93 hours 17 min to reply
TrustIndex
0
Score
Ranking
#11
in Consumer Goods
Avg Reply
92 hours 44 minutes
NPS Score
-35
Recommended: Unlikely
Replied to 86% of negative reviews
Typically takes less than 93 hours 17 min to reply
Review Distribution
1.7|106 Reviews
May '25 - Apr '26
5(15.8%)
4(0%)
3(1.1%)
2(2.1%)
1(81.1%)
5(15.8%)
4(0%)
3(1.1%)
2(2.1%)
1(81.1%)
Recent reviews (106)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHS
Hlulani S
1 reviews | Active since Jan 2020
12 Mar 2026, 11:57
BAD SERVICE
I had a very disappointing experience with Cash Converters Springs Mall. I purchased a monitor that stopped working the day after delivery. I reported the fault immediately and returned it through their arranged courier. After receiving it, the store accused me of damaging the monitor and refused to issue a refund. Communication has been poor and management never returned my call as promised. I am now left without the monitor and without a refund. Very frustrating experience.
Helpful (0)
|Replies (0)HS
Hlulani S
1 reviews | Active since Jan 2020
12 Mar 2026, 11:57
BAD SERVICE
I had a very disappointing experience with Cash Converters Springs Mall. I purchased a monitor that stopped working the day after delivery. I reported the fault immediately and returned it through their arranged courier. After receiving it, the store accused me of damaging the monitor and refused to issue a refund. Communication has been poor and management never returned my call as promised. I am now left without the monitor and without a refund. Very frustrating experience.
0
Replies (0)HR
Hendrina R
1 reviews | Active since Jan 2020
11 Mar 2026, 13:14
Cancellation of none recriving food steamer
I bought a food steamer on the 4/3/2026 did not receive it up to date So i decided to cancell the transaction now they sent courier guy to pick up the steamer. WHAT I DIDNT RECEIVE. MY MONEY GONR
Helpful (0)
|Replies (0)HR
Hendrina R
1 reviews | Active since Jan 2020
11 Mar 2026, 13:14
Cancellation of none recriving food steamer
I bought a food steamer on the 4/3/2026 did not receive it up to date So i decided to cancell the transaction now they sent courier guy to pick up the steamer. WHAT I DIDNT RECEIVE. MY MONEY GONR
0
Replies (0)AV
Andries V
1 reviews | Active since Jan 2020
11 Mar 2026, 12:37
Missing products from online order
Hello, Long story short, I am missing my toolset utensils, I only received the wooden rack? Spoke to lady from Blairgowrie Cash Converters, who said she personally packed the toolset inside the rack with bubble wrap, Juanita du Toit, my office administrator accepted the package and left it for me in my kitchen, opened the bubble wrap when I came back from a meeting, no utensils... The lady from Blairgowrie said she will provide CCTV where it was packed in Where are my utensils?
Helpful (0)
|Replies (0)AV
Andries V
1 reviews | Active since Jan 2020
11 Mar 2026, 12:37
Missing products from online order
Hello, Long story short, I am missing my toolset utensils, I only received the wooden rack? Spoke to lady from Blairgowrie Cash Converters, who said she personally packed the toolset inside the rack with bubble wrap, Juanita du Toit, my office administrator accepted the package and left it for me in my kitchen, opened the bubble wrap when I came back from a meeting, no utensils... The lady from Blairgowrie said she will provide CCTV where it was packed in Where are my utensils?
0
Replies (0)NX
LT
Luke T
1 reviews | Active since Jan 2020
5 Mar 2026, 18:26
CC take your money and don't fulfill the order or refund your money.
I placed an online order and paid for a computer monitor a week ago. I was called by the selling store, Claremont, after 3 days to be told the monitor is damaged and they will refund me rather than send the broken monitor, I agreed to this however week since placing and paying for the order I am yet to receive my refund or even get written confirmation that it is being processed. An abysmal dishonest company to deal with, neither the selling store nor head office keep their word and follow through with what they promise to do.
Helpful (0)
|Replies (0)LT
Luke T
1 reviews | Active since Jan 2020
5 Mar 2026, 18:26
CC take your money and don't fulfill the order or refund your money.
I placed an online order and paid for a computer monitor a week ago. I was called by the selling store, Claremont, after 3 days to be told the monitor is damaged and they will refund me rather than send the broken monitor, I agreed to this however week since placing and paying for the order I am yet to receive my refund or even get written confirmation that it is being processed. An abysmal dishonest company to deal with, neither the selling store nor head office keep their word and follow through with what they promise to do.
0
Replies (0)CR
TR
CM
Confidence M
1 reviews | Active since Jan 2020
11 Feb 2026, 06:26
Problem item
I bought a s20 ultra on cash converters sunninghill online they said it in a good condition but I found it in a bad condition the fone hav a camera problems n they don't want to fix it or take it back
Helpful (0)
|Replies (0)CM
Confidence M
1 reviews | Active since Jan 2020
11 Feb 2026, 06:26
Problem item
I bought a s20 ultra on cash converters sunninghill online they said it in a good condition but I found it in a bad condition the fone hav a camera problems n they don't want to fix it or take it back
0
Replies (0)