Cash converters *******

I went to cash in 2023 R3000 if im not mistake to loan out my phone since I needed money since then I have been not been able to give them their money back but I have been making new loan R668 since then but in February 2026 I did not get a new contract stating when is my new contract expiring since I was not here I could not arrange to get someone to go a make payment as I did not have cash in my bank normally they will whatsapp me new contract but when I contacted them in April they said I must just make payment although I insisted the give me my new contract aggrement for March which i was not given and of which I told them im not available nd I dont have money in my bank and I dont have anyone who can help as I stay with my kid but manager to get someone to pay for me but this person did not go to make payment as he said he will do i only learned that only last month.i spoke to them to try and ask them if I can make both payment that was 25th of April they said they will get back to me only today the told they cant I under about i had to pay them their R3000 back but I have made new loans for this phone with cash converter Montague gardens for more than 2 years in amounts of more R16 000 now when I just got a job and trying to sort my life they are refusing for me to make a new loan after they failed to give me the last agreement of a new after I payed them R640 I need your help