KN
kivashan N
Active since Dec 2024
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Poor Website, Broken Claim Tracker and Unable to Put in Two Pot Withdrawal
Claim tracker is broken and it is not updating. I am trying to create a new claim but it says that I have a claim in progress BUT I CANNOT SEE THE CLAIM STATUS!! I left my previous employer and they put in a claim on my behalf to move from one RA to another within AF and I don't know the status of that claim at all. Emails are answered and so are phone calls...I don't even know if the claim is with SARS yet or anything.
265 replies
2 months ago
Debt sold to them, doubled in cost, Whatsapp agent is unresponsive and they are sending an agent to visit me but not giving me any details about it.
Extremely unhelpful. Whatsapp agent is pretty much useless. I want communications on whatsapp or email because I need proof of this stuff that I am agreeing too and they are so reluctant to do that. My debt got sold to them and basically doubled in cost. They want all my bank info and debit order info before even discussing a payment arrangement, which is beyond crazy and absurd. How can I agree to a debit order if we have not discussed terms.... Got an sms saying an agent will visit me, asked on whatsapp, where, time, any other details and if they are still coming - whatsapp agent is useless and ignoring those messages but replying to everything else. Got another sms that my account qualifies for a discount, whatsapp agent tells me my account type does not get any discounts and just set a settlement letter.....No further discussions at all.
0 replies
2 months ago
Lack of communication and no paid up letters
I have been trying since December to get a reply from them concerning my loan payments. I made a payment to settle my account and I have not received even an automated message back saying that they have received my money. My payment only reflects on the loan statement and the loan balance on the website reflects my balance change. But still no communication from them regarding paid up letters or responses to my emails....
112 replies
16 months ago
Refund issued. Time wasting.
Paid off my loan early. Reflected on their system as loan paid off days before debit order. Debit order still went off. I requested a refund and they literally told me that they'll contact me and CLOSED THE TICKET How can they follow the refund if they closed the case ?? I marked the refund as urgent because it's Christmas Time and I really need the money. That's why I used my bonus to pay off my loan. So no debt into 2025.
0 replies
Review Distribution
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1 Star
4 (100%)