FASTA (Pty) Ltd
Claimed Business
FASTA (Pty) Ltd
Claimed Business
33 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, FASTA (Pty) Ltd faces severe criticism around unauthorized or duplicate debit order deductions after loans have been settled. Customers consistently report extreme difficulty reaching support, with emails, tickets, and calls going unanswered for weeks or months. Refunds for erroneous debits are delayed or never processed. Multiple reviewers highlight negative credit bureau impacts due to accounts not being updated after settlement. Paid-up letters are reportedly withheld for extended periods. While a small number of customers praise the initial lending process, post-loan service is widely described as unacceptable.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#69
in Financial Services
NPS Score
-63
Recommended: Unlikely
Review Distribution
1.3|33 Reviews
May '25 - Apr '26
5(3.6%)
4(0%)
3(3.6%)
2(3.6%)
1(89.3%)
5(3.6%)
4(0%)
3(3.6%)
2(3.6%)
1(89.3%)
Frequently Asked Questions About FASTA (Pty) Ltd
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (33)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMV
Marius V
1 reviews | Active since Jan 2020
16 Mar 2026, 08:16
POOR SERVICE YOU RECEIVE FROM FASTA ONCE ACCOUNT IS PAID IN FULL
I have made a full payment towards my Fasta account on the 10 March 2026 for the amount of R 1,127.63 as per settlement letter I pulled from your system. I even emailed the proof of payment & the settlement letter on the 10 March 2026 to collections@fasta.co.za. I then received an email in return from collections@fasta.co.za, the person's name was Christina Dabulamanzi stating the following: "Hi Marius, Thank you for your email. I have received your POP the payment will be allocated to your account." Till to date I am being pestered with phone calls that I need to pay my account, even if it is paid in full and when you look on your system it stills shows outstanding. Till to date I did not receive any letter stating that my account has been paid in full nor has my credit profile been updated. I think this is utterly poor from FASTA that they do not update your profile once a full payment was made towards the account and after all being harassed to pay your account. Update my account at once and remove my name from all the credit beraus and send me proof there off. Or I will take further steps as I see this as *****. Enough is now Enough.
Helpful (0)
|Replies (0)MV
Marius V
1 reviews | Active since Jan 2020
16 Mar 2026, 08:16
POOR SERVICE YOU RECEIVE FROM FASTA ONCE ACCOUNT IS PAID IN FULL
I have made a full payment towards my Fasta account on the 10 March 2026 for the amount of R 1,127.63 as per settlement letter I pulled from your system. I even emailed the proof of payment & the settlement letter on the 10 March 2026 to collections@fasta.co.za. I then received an email in return from collections@fasta.co.za, the person's name was Christina Dabulamanzi stating the following: "Hi Marius, Thank you for your email. I have received your POP the payment will be allocated to your account." Till to date I am being pestered with phone calls that I need to pay my account, even if it is paid in full and when you look on your system it stills shows outstanding. Till to date I did not receive any letter stating that my account has been paid in full nor has my credit profile been updated. I think this is utterly poor from FASTA that they do not update your profile once a full payment was made towards the account and after all being harassed to pay your account. Update my account at once and remove my name from all the credit beraus and send me proof there off. Or I will take further steps as I see this as *****. Enough is now Enough.
0
Replies (0)NB
Noel B
1 reviews | Active since Jan 2020
13 Mar 2026, 10:58
Adrian Wood from Fasta is a ****mer
Do not trust this company, they are ****mers, they have an employee named Adrian Wood that tries to **** customers. After settling my loan and asking for my profile to be deleted as I don't trust this company, he refused and said it cannot be done and explained legal charges which was a whole bunch of ****, when I said that I worked in a financial services environment and understood the process then suddenly he responds that my request can be done and has been submitted to the relevant department. They want to trap customers and add additional costs after you settle the agreement, stay away from these people, look for other loan providers with better reviews online. This guy Adrian Wood is a ****mer and cannot be trusted, please guys, stay far away from Fasta
Helpful (0)
|Replies (0)NB
Noel B
1 reviews | Active since Jan 2020
13 Mar 2026, 10:58
Adrian Wood from Fasta is a ****mer
Do not trust this company, they are ****mers, they have an employee named Adrian Wood that tries to **** customers. After settling my loan and asking for my profile to be deleted as I don't trust this company, he refused and said it cannot be done and explained legal charges which was a whole bunch of ****, when I said that I worked in a financial services environment and understood the process then suddenly he responds that my request can be done and has been submitted to the relevant department. They want to trap customers and add additional costs after you settle the agreement, stay away from these people, look for other loan providers with better reviews online. This guy Adrian Wood is a ****mer and cannot be trusted, please guys, stay far away from Fasta
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Replies (0)KM
NZ
Nokulunga Z
1 reviews | Active since Jan 2020
25 Feb 2026, 07:13
Thank you Fasta
Fasta helped so much when I needed them the most, I was declined everywhere ,This month is their last payment,and I'm so grateful for their help and services,❤️❤️❤️❤️
Helpful (0)
|Replies (0)NZ
Nokulunga Z
1 reviews | Active since Jan 2020
25 Feb 2026, 07:13
Thank you Fasta
Fasta helped so much when I needed them the most, I was declined everywhere ,This month is their last payment,and I'm so grateful for their help and services,❤️❤️❤️❤️
0
Replies (0)BW
CA
Christine A
1 reviews | Active since Jan 2020
23 Jan 2026, 07:45
DO NOT USE THIS COMPANY FOR ANY FINANCIAL ASSISTANCE - POOR CONDUCT
WOULD NOT RECOMMEND USING THIS COMPANY FOR ANY FINANCIAL ASSISTANCE. POOR MANAGEMENT, NO ONE TAKES ACCOUNTABILITY FOR THE MANNER IN WHICH THEY CONDUCT BUSINESS AND EVEN WHEN YOU TRY AND COMMUNICATE TO THEM, THEY STILL HAND OVER YOUR ACCOUNT THUS LEAVING A NEGATIVE IMPACT ON MY CREDIT REPORT. I AM SO DISGUSTED WITH THIS COMPANY I DO NOT EVEN HAVE THE WORDS TO EXPLAIN MY LEVEL OF DISSATISFACTION BUT I HOPE THIS GETS TAKEN SERIOUSLY AS YOU GUYS CANNOT BE OPERATING LIKE THIS WHEN PEOPLE ARE COMING TO YOU FOR FINANCIAL ASSISTANCE AND INSTEAD LEAVE WITH BAD CREDIT RATINGS.
Helpful (0)
|Replies (0)CA
Christine A
1 reviews | Active since Jan 2020
23 Jan 2026, 07:45
DO NOT USE THIS COMPANY FOR ANY FINANCIAL ASSISTANCE - POOR CONDUCT
WOULD NOT RECOMMEND USING THIS COMPANY FOR ANY FINANCIAL ASSISTANCE. POOR MANAGEMENT, NO ONE TAKES ACCOUNTABILITY FOR THE MANNER IN WHICH THEY CONDUCT BUSINESS AND EVEN WHEN YOU TRY AND COMMUNICATE TO THEM, THEY STILL HAND OVER YOUR ACCOUNT THUS LEAVING A NEGATIVE IMPACT ON MY CREDIT REPORT. I AM SO DISGUSTED WITH THIS COMPANY I DO NOT EVEN HAVE THE WORDS TO EXPLAIN MY LEVEL OF DISSATISFACTION BUT I HOPE THIS GETS TAKEN SERIOUSLY AS YOU GUYS CANNOT BE OPERATING LIKE THIS WHEN PEOPLE ARE COMING TO YOU FOR FINANCIAL ASSISTANCE AND INSTEAD LEAVE WITH BAD CREDIT RATINGS.
0
Replies (0)PN
Praisegod N
1 reviews | Active since Jan 2020
22 Jan 2026, 14:35
Refusal to make payment arrangements
They hired Nimble and fired them, then hire an ***********, arrogant SSDA for debt collection. These SSDA harassed me for three months while I was unemployed. Now that I am employed and have reached out to make payment arrangements, they have completely ignored me. This raises serious concerns about their professionalism and competence. It appears either they are unable to manage accounts properly or are intentionally delaying communication to increase fees. In either case, I do not believe companies should entrust them with debt collection. By contrast, Nimble handled my account professionally, and I successfully settled my debt with them. I reached to FASTA and they told me that they couldnt care less
Helpful (0)
|Replies (0)PN
Praisegod N
1 reviews | Active since Jan 2020
22 Jan 2026, 14:35
Refusal to make payment arrangements
They hired Nimble and fired them, then hire an ***********, arrogant SSDA for debt collection. These SSDA harassed me for three months while I was unemployed. Now that I am employed and have reached out to make payment arrangements, they have completely ignored me. This raises serious concerns about their professionalism and competence. It appears either they are unable to manage accounts properly or are intentionally delaying communication to increase fees. In either case, I do not believe companies should entrust them with debt collection. By contrast, Nimble handled my account professionally, and I successfully settled my debt with them. I reached to FASTA and they told me that they couldnt care less
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Replies (0)WG