FASTA (Pty) Ltd Reviews | 2 TrustIndex

FASTA (Pty) Ltd Reviews | 2 TrustIndex | Hellopeter

Review Distribution

1.3|23 Reviews

Sep '25 - Aug '26

Frequently Asked Questions About FASTA (Pty) Ltd

What do customers say about FASTA (Pty) Ltd?

Based on recent customer reviews, FASTA (Pty) Ltd faces significant customer experience challenges, with feedback dominated by frustration over post-settlement processes. Customers consistently mention unauthorised debit orders after loans have been paid up, difficulty obtaining refunds, and prolonged delays in updating credit profiles. A recurring theme is the absence of accessible support channels, with complaints about unanswered emails, automated WhatsApp responses, and tickets being closed without resolution. While a minority express gratitude for being approved when other lenders declined, the overwhelming sentiment reflects deep dissatisfaction with accountability and communication.

Is FASTA (Pty) Ltd trustworthy?

FASTA (Pty) Ltd has a TrustIndex of 2 out of 10 on Hellopeter, based on 23 reviews in the last 12 months. Hellopeter has tracked FASTA (Pty) Ltd across 356 total reviews.

Recent reviews (23)

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Popular mentions

approval help grateful service unauthorised debits no refund poor communication credit bureau closed tickets unreachable support

Leon H

1 reviews | Active since Mar 2023

12 May 2026, 11:47

Unfair add to credit

I was unemployed for 8 months. I informed you of this by email. I also attached the document of my previous employer to confirm it. You threatened me and said that if I did not pay I would bear the consequences. Without negotiating for a settlement to make a monthly payment. You prepared it on my credit record. I borrowed R7000. Then you made the amount R7200. R200 that I am not even aware of . Now the amount is already R11000 more with the ridiculous interest . I am willing to pay a monthly amount of R400 . But only for the R7000 that I borrowed. No further extra costs. If you accept this, I will make the first installment on the 25 May 2026 . Only if you accept the agreement to just pay back the R7000 i borrowfrom you. I am waiting for your feedback. I whant a written document from you. Regards Leon Hattingh This email was send on the 25 April 2026 already.No rep****

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Leon H

1 reviews | Active since Mar 2023

12 May 2026, 11:47

Unfair add to credit

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Gerard

1 reviews | Active since Dec 2024

6 Apr 2026, 16:43

MR GERARD

Fasta they are ****mers and they are not truth worthy I am waiting for my refund of my money they have poor service and very rude consultant

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Gerard

1 reviews | Active since Dec 2024

6 Apr 2026, 16:43

MR GERARD

Fasta they are ****mers and they are not truth worthy I am waiting for my refund of my money they have poor service and very rude consultant

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Olwethu S

1 reviews | Active since Mar 2026

31 Mar 2026, 13:39

WORST SERVICE EVER .

Fasta Is a **** institution they do not refund you .instead they ignore you .

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Olwethu S

1 reviews | Active since Mar 2026

31 Mar 2026, 13:39

WORST SERVICE EVER .

Fasta Is a **** institution they do not refund you .instead they ignore you .

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Gerard

1 reviews | Active since Dec 2024

31 Mar 2026, 11:35

MR GERARD

Very poor service and take long too resolve the issue and they communicate is very bad

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Gerard

1 reviews | Active since Dec 2024

31 Mar 2026, 11:35

MR GERARD

Very poor service and take long too resolve the issue and they communicate is very bad

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Palesa M

1 reviews | Active since Sept 2022

30 Mar 2026, 11:07

Incorrect debit order date on agreement,cant get hold of Fasta they keep closing my tickets

My debit order date was loaded,incorrectly,i get paid last day of the month as per my bank statement and payslip.however there is no number or email address to contact Fasta.their support option on the website just closes my calls without assisting or dealing with my query.the watsapp number is a robot responding to you.I've had more that 5 tickets closed by these bots giving me generic responses and not resolving my query.i need them to call me,give me a number or something but a person needs to fix this error as i did not choose the 25th,i do not get paid on the 25th.

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Palesa M

1 reviews | Active since Sept 2022

30 Mar 2026, 11:07

Incorrect debit order date on agreement,cant get hold of Fasta they keep closing my tickets

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Mpho

1 reviews | Active since Mar 2026

28 Mar 2026, 17:36

I settled my loan before actual date than after I app**** for a new loan since the old one was settled

I settled my loan before actual date than after I app**** for a new loan since the old one was settled. Then when I got the money of the new loan .they then Debited the previous loan which is closed installment

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Mpho

1 reviews | Active since Mar 2026

28 Mar 2026, 17:36

I settled my loan before actual date than after I app**** for a new loan since the old one was settled

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Mavi V

1 reviews | Active since Jan 2025

28 Mar 2026, 01:40

Overpaid loan and need refund

I paid up my loan and got a paid up letter .the after I app**** for a new loan since the old one was settled. Then when I got the money of the new loan .they the. Debited the previous loan which is closed installment .now I want a refund and no reply guys assist. Because that means I over paid my loan

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Mavi V

1 reviews | Active since Jan 2025

28 Mar 2026, 01:40

Overpaid loan and need refund

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Marius V

1 reviews | Active since Jun 2013

16 Mar 2026, 10:16

POOR SERVICE YOU RECEIVE FROM FASTA ONCE ACCOUNT IS PAID IN FULL

I have made a full payment towards my Fasta account on the 10 March 2026 for the amount of R 1,127.63 as per settlement letter I pulled from your system. I even emailed the proof of payment & the settlement letter on the 10 March 2026 to ***. I then received an email in return from ***, the person's name was Christina Dabulamanzi stating the following: "Hi Marius, Thank you for your email. I have received your POP the payment will be allocated to your account." Till to date I am being pestered with phone calls that I need to pay my account, even if it is paid in full and when you look on your system it stills shows outstanding. Till to date I did not receive any letter stating that my account has been paid in full nor has my credit profile been updated. I think this is utterly poor from FASTA that they do not update your profile once a full payment was made towards the account and after all being harassed to pay your account. Update my account at once and remove my name from all the credit beraus and send me proof there off. Or I will take further steps as I see this as *****. Enough is now Enough.

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Marius V

1 reviews | Active since Jun 2013

16 Mar 2026, 10:16

POOR SERVICE YOU RECEIVE FROM FASTA ONCE ACCOUNT IS PAID IN FULL

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