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Palesa M

Active since Sep 2022

5

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0

Industries

Reviews

5 reviews

FASTA (Pty) Ltd

4 months ago

Incorrect debit order date on agreement,cant get hold of Fasta they keep closing my tickets

My debit order date was loaded,incorrectly,i get paid last day of the month as per my bank statement and payslip.however there is no number or email address to contact Fasta.their support option on the website just closes my calls without assisting or dealing with my query.the watsapp number is a robot responding to you.I've had more that 5 tickets closed by these bots giving me generic responses and not resolving my query.i need them to call me,give me a number or something but a person needs to fix this error as i did not choose the 25th,i do not get paid on the 25th.

0 replies

Prime South Africa

19 months ago

Original papers

Good day, i have a claim submitted in November 2024,CL***, the claim was finally approved and there was a delay with the paperwork from the bank, I Watsapped the papers and the courier came to collect the original on Tuesday the 21st.i called in twice yesterday to find out if the original paper was received and I keep getting told they will get back to me Can my claim handler let me know what is going on as I cannot be the one calling everyday Palesa ***

5 replies

19 months ago

Std bank Natis documents

My ex and I had a car financed by std bank, he just never had the chance to change the title holder to himself after paying it off and I was the regular driver of the car, the car was ****** in November 2024 and a claim placed with the insurance. I then called their helpline and they advised they want to speak to my ex since he was the account holder. He called the bank and they sent us account details to pay for the copy of the Natis and delivery thereof. We paid. I sent them the POP and they proceeded to send another email on where the Natis documents must be sent to. I responded and they called my ex to do the security check and asked him for consent to send the documents to me. He gave the consent. Spoke to an, agent called Asakhe. Since then std bank has not acknowledged his consent and have not acknowledged if they will be sending the Natis documents. All I ask is a confirmation of whether they ordered the Natis documents or not. We need those papers to proceed with our claim. I have no car and std bank is just ignoring my emails. I've sent countless emails from my email requesting confirmation but I'm being ignored. This is not right.My ex can't always be calling std bank, he is a very busy man and is in a different province. They spoke to him so many times why can't they just confirm if they will be sending our Natis documents or not! Palesa ***

12 replies

Prime South Africa

29 months ago

From the 1st call the assistant was very professional, i got a qoute within minutes, no hassles, no fuss

From the 1st call the assistant was very professional, i got a qoute within minutes, no hassles, no fuss. I uploaded my pictures and now im covered. I would highly recommend them to anyone looking fot efficient service

1 reply

Prime South Africa

47 months ago

The staff is efficient and friendly

The staff is efficient and friendly.Best hassle free service.i would recommend them to anyone

1 reply

Review Distribution

5 Star

2 (40%)

4 Star

0 (0%)

3 Star

1 (20%)

2 Star

0 (0%)

1 Star

2 (40%)

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