POOR SERVICE YOU RECEIVE FROM FASTA ONCE ACCOUNT IS PAID IN FULL

I have made a full payment towards my Fasta account on the 10 March 2026 for the amount of R 1,127.63 as per settlement letter I pulled from your system. I even emailed the proof of payment & the settlement letter on the 10 March 2026 to ***. I then received an email in return from ***, the person's name was Christina Dabulamanzi stating the following: "Hi Marius,

Thank you for your email.

I have received your POP the payment will be allocated to your account."

Till to date I am being pestered with phone calls that I need to pay my account, even if it is paid in full and when you look on your system it stills shows outstanding. Till to date I did not receive any letter stating that my account has been paid in full nor has my credit profile been updated.

I think this is utterly poor from FASTA that they do not update your profile once a full payment was made towards the account and after all being harassed to pay your account.

Update my account at once and remove my name from all the credit beraus and send me proof there off. Or I will take further steps as I see this as *****. Enough is now Enough.