Linah N

Active since Nov 2023

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Reviews

10 reviews

3 months ago

Incorrect Billing and Poor Customer Service

At the beginning of 2026, between January and February, I contacted your customer care department to enquire about the end date of my contract. I was advised that my contract would end in March 2026. During that call, the agent asked whether I would like to upgrade my contract, to which I clearly declined, as I had already signed up with another service provider and did not intend to continue with your services. To my surprise, in April 2026, another installment was deducted from my account. Today, I contacted customer care to enquire about the deduction and was advised by the consultant that no cancellation had been processed on the account, and that there is already another invoice generated for May 2026. My call was then transferred to the Accounts Department, where I was assisted by Nikita M., who handled the matter professionally and communicated very well despite my frustration. I requested to speak to a manager, however I was informed that feedback would only be provided on Monday due to call log requests and related processes. I later called again and spoke with a manager named Olly. Unfortunately, instead of listening to my concerns and assisting in de-escalating the situation, her approach only worsened the interaction. She was unable to provide a clear explanation as to why a simple call log request would take three working days, especially considering that your company also operates on weekends. Additionally, I asked what assurance I have that I will not be debited again at the end of May for a device that has already been fully paid off. Rather than addressing my concerns professionally, Ms. Olly came across as dismissive and invalidated my frustrations, making the interaction unnecessarily unpleasant. The call eventually ended without resolution, and I am now awaiting feedback regarding this matter. I would appreciate urgent clarification on: 1. Why the cancellation was not processed despite my communication earlier this year. 2. Confirmation that no further debits will be processed on my account. 3. The steps being taken to resolve the incorrect billing.

0 replies

Debonairs Pizza

5 months ago

Debonairs Amalinda in East London is S*****

What a disappointment, I am not one to complain when it comes to food and when I do it does not mean I will not give the restaurant another chance. Debonairs Amalinda in East London literally does not know what they are doing. Second time around ordering a pizza it was not even a complicated one and I literally paid for dough and the toppings raw. When you call their line for queries no one picks up. This BS on top of that delivery is said to be free when you order from the store but I had a delivery fee of 15 rand. Now I have nothing to eat because I am sick and that is why I ordered food in.

0 replies

Rain

6 months ago

FIX YOUR ****PY INTERNET BEFORE I LOOSE MY JOB.

Again 😭 I had to loose 2 hours of work due to having no internet after it has been intermittent for the past couple of weeks. Today it went completely off and when you try and get assistance in WhatsApp you speak with a stupid robot. Then a ticket is logged but no one care to respond or fix the issue I work from home and reason why I went for this ISP it's because it sold lies as my connection worked for a month and I have been having endless issues since. Why be a "Service" Provider but turn out to be. A "problem" provider. I have to log on for work first thing tomorrow morning and I am still without Internet but you don't play when it comes to taking my money every month.

2 replies

Mr Delivery

8 months ago

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Here we go again with Mr Delivery and Pick n Pay Vincent are at it again: Order placed 16:23 Called Grocery call centre they have a new excuse now!!!! "Time slots" that are not on the flippin app. 2Hour after placing my order I have note received anything.

0 replies

Pick n Pay

10 months ago

Pick n Pay Vincent in East London SA

Good day I would like to enquire about an order placed at 5:13 PM and there was no pop up saying that delivery is closed now when checking it tells me it will be delivered tomorrow. When calling Mr D. They try and put you through to the call center for Pick n Pay. The you hold for an hour before speaking with a representative. When I managed to speak with someone they decided to drop my call after telling me the delivery stops at 6PM. Sad part is that if I cancel my order I will not receive my money instead will have credit on Mr D. App. Pick n Pay Vincent service is k***k

4 replies

Mr Delivery

10 months ago

Mr Delivery poor service

Good day I would like to enquire about an order placed at 5:13 PM and there was no pop up saying that delivery is closed now when checking it tells me it will be delivered tomorrow. The above was sent via WhatsApp and that is useless as much as their phone lines where you hold for 30 minutes with no assistance whatsoever.

1 reply

Steers

12 months ago

Steers Amalinda, East London.

I placed an order at Steers Amalinda, East London. Order took a whole hour and 2 minutes no alert on what the delay is. Food arrives stone cold and when you call them they pretend like they cannot hear me then when they do they say I am being transferred to the store, then whoever picks up drops the call. Pathetic because I had no problem waiting for the food but for it to arrive late stone cold that's pathetic.

0 replies

Rain

14 months ago

Devastating ISP.

Once again non-existent internet. Reported yesterday was told someone would call I am hotspotting on my mobile data now and I have been saying I work from home and I cannot work. I have moved and done all troubleshooting. Is it an outage again, what is the problem.

4 replies

Rain

15 months ago

RAIN IS BS - FIX MY INTERNRET

When I bought the service it worked for the first 3 weeks and I started having minor issues and I could resolve. As of the 22nd of May 2025 I reported that I work from home and have no internet access, that robot told me to log a ticket via the website which I did - 5 days later I am buying mobile data just to be able to work but I pay R625 every month

14 replies

MTN South Africa

33 months ago

MTN Bad service/ assistance.

Yesterday 15/11/2023 I called MTN reporting that my mother's cellphone number has been hacked, I was advised by a lady that a sim swap was done around +1pm. Cool I asked that the number be blocked because the person downloaded whatsapp and is asking for money from people. Lady asked for 10digit numbers at the back of the sim, I continued to advise that the sim card is very old might be as old as me and it's starting to turn white. I was then put through the ***** department that requested an affidavit and ID copy, mind you this was around 9pm when I made this call. Today my mother (pensioner BTW) went to a police station, got an affidavit and went to an MTN store in Mthatha. They were also no help and did not even ask for the affidavit, they gave her another sim and said she must load 100 airtime!!! The person using my mothers cellphone number meanwhile is still using her whatsapp and her number asking people for R1000 -R2000 from my mothers friends and family. It's so frustrating for an old person to go through this and not be assisted now she is owing people money that she does not even have.

1 reply

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2 Star

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1 Star

10 (100%)

Linah N

Reviews

Incorrect Billing and Poor Customer Service

Debonairs Amalinda in East London is S*****

FIX YOUR ****PY INTERNET BEFORE I LOOSE MY JOB.

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Pick n Pay Vincent in East London SA

Mr Delivery poor service

Steers Amalinda, East London.

Devastating ISP.

RAIN IS BS - FIX MY INTERNRET

MTN Bad service/ assistance.

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