Steers

Based on recent customer reviews, Steers is facing widespread dissatisfaction across multiple service areas. Customers consistently report missing items from delivery and app orders, cold or stale food, lengthy waits well beyond promised times, dismissive staff conduct, and serious hygiene concerns including foreign objects and mouldy buns. While isolated branches and individual managers receive praise, the brand experience as described in reviews is overwhelmingly negative.

The most common complaint about Steers, based on Hellopeter's AI analysis of recent customer reviews, is Order Accuracy & Delivery. Order Accuracy & Delivery (1.1) is the most frequent complaint. Customers describe missing items, wrong burgers, undelivered orders despite payment, app failures, refund delays stretching weeks, and drivers arriving without full orders. Many report paying full price for incomplete or never-arriving food.