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Steers
Claimed Business
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AI Review Summary
Based on recent customer reviews, Steers is experiencing severe and widespread service failures across virtually every dimension of its customer experience. Customers consistently report cold, stale, and sometimes dangerous food quality, extremely long wait times for both in-store and delivery orders, rude and dismissive staff, frequent order errors with missing or incorrect items, and recurring hygiene concerns including mouldy buns and foreign objects in food. Positive experiences exist but are rare exceptions.
Top Strengths:
- •Food Quality & Consistency: A small number of loyal customers praise specific branches like Springfield, La Lucia, and Kolonade for fresh, juicy burgers and crispy chips when food is prepared correctly, describing the Steers flavour as genuinely enjoyable.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
1.8
Score
Ranking
#12
in Restaurants & Food
NPS Score
-90
Recommended: Unlikely
Review Distribution
1.4|357 Reviews
May '25 - Apr '26
5(7.6%)
4(1.2%)
3(1.5%)
2(3.7%)
1(86%)
5(7.6%)
4(1.2%)
3(1.5%)
2(3.7%)
1(86%)
Recent reviews (357)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
LR
Leora R
1 reviews | Active since Jan 2020
19 Mar 2026, 06:38
Paid for bacon. No bacon
We bought 2 burgers from steers, 1 bacon and cheese and one just cheese, when we went home there was no bacon, we paid extra for bacon, when I called the restaurant they agreed to send me the bacon, 2 hours later I received just 2 slices of bacon, no remorse for the error
Helpful (0)
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Leora R
1 reviews | Active since Jan 2020
19 Mar 2026, 06:38
Paid for bacon. No bacon
We bought 2 burgers from steers, 1 bacon and cheese and one just cheese, when we went home there was no bacon, we paid extra for bacon, when I called the restaurant they agreed to send me the bacon, 2 hours later I received just 2 slices of bacon, no remorse for the error
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NONKUMBUZO N
1 reviews | Active since Jan 2020
12 Mar 2026, 21:20
Worst customer service ever
Very disappointing experience at Steers Three Rivers (River Square). My child purchased two burgers using the self-service machine and paid using ABSA Kids WiCodes (R50 each), with a card top-up of R19.89 per burger. The machine produced two slips confirming that the transactions had been processed, and the POS record also shows the two top-up transactions. However, due to a machine error, the system failed to produce the third order slip. As a result, my child only received one burger. When my child approached the staff, two employees insisted that only one transaction had been made despite the slips showing otherwise. They then called their manager to assist. He was not wearing a name tag and did not introduce himself. I only later obtained his name when he mentioned that he would call after the “investigation”, which unfortunately never happened. Even after showing him the slips and explaining that two payments had been processed, he refused to provide the second burger and said they would “investigate.” He further stated that only the top-up amount could be refunded and not the full value of the burger, even though the WiCode had already been redeemed. What made the situation worse was the dismissive and arrogant manner in which the issue was handled, especially in front of my child, who was left embarrassed despite having proof that the payment had been made. If payment was successfully processed and proof was provided, it is unclear what exactly needed to be investigated. This situation could have been resolved easily with proper customer service, but instead it became a frustrating and embarrassing experience.
Helpful (0)
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NONKUMBUZO N
1 reviews | Active since Jan 2020
12 Mar 2026, 21:20
Worst customer service ever
Very disappointing experience at Steers Three Rivers (River Square). My child purchased two burgers using the self-service machine and paid using ABSA Kids WiCodes (R50 each), with a card top-up of R19.89 per burger. The machine produced two slips confirming that the transactions had been processed, and the POS record also shows the two top-up transactions. However, due to a machine error, the system failed to produce the third order slip. As a result, my child only received one burger. When my child approached the staff, two employees insisted that only one transaction had been made despite the slips showing otherwise. They then called their manager to assist. He was not wearing a name tag and did not introduce himself. I only later obtained his name when he mentioned that he would call after the “investigation”, which unfortunately never happened. Even after showing him the slips and explaining that two payments had been processed, he refused to provide the second burger and said they would “investigate.” He further stated that only the top-up amount could be refunded and not the full value of the burger, even though the WiCode had already been redeemed. What made the situation worse was the dismissive and arrogant manner in which the issue was handled, especially in front of my child, who was left embarrassed despite having proof that the payment had been made. If payment was successfully processed and proof was provided, it is unclear what exactly needed to be investigated. This situation could have been resolved easily with proper customer service, but instead it became a frustrating and embarrassing experience.
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Replies (0)MP
Martin P
1 reviews | Active since Jan 2020
12 Mar 2026, 07:24
Worst Burger - It's a Ripoff
Saxby Steers - Stay away. Bought 5 Wacky's. Disgusted - no tomato, tiny lettuce, and a tiny bit of sauce with a putty. I wish I could share the photos of this. You cannot even Etat this because is like eating a piece of dry bread. Very Very Disappointed
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Martin P
1 reviews | Active since Jan 2020
12 Mar 2026, 07:24
Worst Burger - It's a Ripoff
Saxby Steers - Stay away. Bought 5 Wacky's. Disgusted - no tomato, tiny lettuce, and a tiny bit of sauce with a putty. I wish I could share the photos of this. You cannot even Etat this because is like eating a piece of dry bread. Very Very Disappointed
0
Replies (0)CR
Chana R
1 reviews | Active since Jan 2020
12 Mar 2026, 03:53
Steers Oakdene
Steers Oakdene Ordered online with them and the food arrived cold and stale. The burger I ordered had no sauce, just an old pattie and bun. Got in touch with customer service and tried to call but no response.
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Princess R
1 reviews | Active since Jan 2020
11 Mar 2026, 23:52
Poor service
Worst experience with their online order at Belhar steers in Cape Town , they did not delivery my drink after I had paid for it .the manager at the store contacted me to apologise and offer delivery , and till to date I still haven’t received it.not only do they make their employees work at the garden , they also don’t deliver!
Helpful (0)
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Princess R
1 reviews | Active since Jan 2020
11 Mar 2026, 23:52
Poor service
Worst experience with their online order at Belhar steers in Cape Town , they did not delivery my drink after I had paid for it .the manager at the store contacted me to apologise and offer delivery , and till to date I still haven’t received it.not only do they make their employees work at the garden , they also don’t deliver!
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Replies (0)S
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Caitlyn L
1 reviews | Active since Jan 2020
8 Mar 2026, 11:16
Disrespectful service
At Steers in Northcliffe, we had a lady help us at the counter at 12:55 on the 08/03/2026. The cashier did not greet us, my fiancé decided to break the ice by greeting her however she ignored him. She was very rude and when we placed our order, she did not confirm the order. She got our order incorrect. When we asked her to change the order after paying she was really disrespectful and took her 15 minutes to fix the order after paying she slammed the card machine on the counter. Repeatedly saying we did not tell her.
Helpful (0)
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Caitlyn L
1 reviews | Active since Jan 2020
8 Mar 2026, 11:16
Disrespectful service
At Steers in Northcliffe, we had a lady help us at the counter at 12:55 on the 08/03/2026. The cashier did not greet us, my fiancé decided to break the ice by greeting her however she ignored him. She was very rude and when we placed our order, she did not confirm the order. She got our order incorrect. When we asked her to change the order after paying she was really disrespectful and took her 15 minutes to fix the order after paying she slammed the card machine on the counter. Repeatedly saying we did not tell her.
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Replies (0)TT
Thabo T
1 reviews | Active since Jan 2020
8 Mar 2026, 03:18
Extreme Bad Service
I had the most terrible, atrocious service ever at Steers Monument Spar Complex in kimberley on 07 March 2026. Good Day I would like to place a complain as the most unhappy ever customer and who intends not to set foot in steers anymore. Me and my wife went to steers and my wife ordered the triple cheese with Chips and Cuppaccino and i ordered the 1/4 Leg Chicken, Pap, Sishebo and salad with extra medium chips and added extra chips and Hot Chocolate. We were assisted by Lawrence @ Steers Monument Spar complex at 20:21pm. We waited and the Cuppaccino and Hot Chocolate was brought to us. My wife's Cuppaccino was hot and my Hot Chocolate was cold like it was done with cold water and i took it back and asked them to warm it up and I waited for around 15 to 20 minutes for the Hot Chocolate and I stood up to ask about and they gave it to me still as cold as the first time it was brought to me. they said to me they can't warm it up because they do not have a microwave. We went to KFC in the same centre which is around 30 seconds walk for around 10 to 15 minutes hoping that when we come back the food will be ready and when we got back nothing was done and we sat down. Then at 21:00pm as it is already 40 minutes of waiting i stood up to query how far is our order and no one knew anything and I gave the lady my slip and she said they were not given the slip by Lawrence. Then the lady said she will arrange the order it took around 15 minutes and she called us to fetch the order as it was ready and she did not give my slip back. When we got home and opened it we were flabbergasted and shocked that it was not the right things that we ordered and some were missing. What was in the bag was the Breast Chicken instead of the Quarter Leg Chicken, My wife ordered the Triple Cheese with Chips and instead they put in small snack burger and the chips were missing. We Spend R195.50 for the most Atrocious, Extreme Bad, Substandard, Incompetence, Negligent, Appalling and Void of care. We decided to eat because we did not cook as we had planned to buy take aways for the night and were extremely hungry and it was late at night to go back as they were about to close and we stay 8km away. I would like to ask that this be dealt with as it is a misconduct I do not know the staff names only Lawrence name and can remember everyone of them that played a role in this. We would like to ask that we be either refunded or be given what we paid for and I expect quick response to this, please find attached the images of the things we ordered versus what was given to us.
Helpful (0)
|Replies (0)TT
Thabo T
1 reviews | Active since Jan 2020
8 Mar 2026, 03:18
Extreme Bad Service
I had the most terrible, atrocious service ever at Steers Monument Spar Complex in kimberley on 07 March 2026. Good Day I would like to place a complain as the most unhappy ever customer and who intends not to set foot in steers anymore. Me and my wife went to steers and my wife ordered the triple cheese with Chips and Cuppaccino and i ordered the 1/4 Leg Chicken, Pap, Sishebo and salad with extra medium chips and added extra chips and Hot Chocolate. We were assisted by Lawrence @ Steers Monument Spar complex at 20:21pm. We waited and the Cuppaccino and Hot Chocolate was brought to us. My wife's Cuppaccino was hot and my Hot Chocolate was cold like it was done with cold water and i took it back and asked them to warm it up and I waited for around 15 to 20 minutes for the Hot Chocolate and I stood up to ask about and they gave it to me still as cold as the first time it was brought to me. they said to me they can't warm it up because they do not have a microwave. We went to KFC in the same centre which is around 30 seconds walk for around 10 to 15 minutes hoping that when we come back the food will be ready and when we got back nothing was done and we sat down. Then at 21:00pm as it is already 40 minutes of waiting i stood up to query how far is our order and no one knew anything and I gave the lady my slip and she said they were not given the slip by Lawrence. Then the lady said she will arrange the order it took around 15 minutes and she called us to fetch the order as it was ready and she did not give my slip back. When we got home and opened it we were flabbergasted and shocked that it was not the right things that we ordered and some were missing. What was in the bag was the Breast Chicken instead of the Quarter Leg Chicken, My wife ordered the Triple Cheese with Chips and instead they put in small snack burger and the chips were missing. We Spend R195.50 for the most Atrocious, Extreme Bad, Substandard, Incompetence, Negligent, Appalling and Void of care. We decided to eat because we did not cook as we had planned to buy take aways for the night and were extremely hungry and it was late at night to go back as they were about to close and we stay 8km away. I would like to ask that this be dealt with as it is a misconduct I do not know the staff names only Lawrence name and can remember everyone of them that played a role in this. We would like to ask that we be either refunded or be given what we paid for and I expect quick response to this, please find attached the images of the things we ordered versus what was given to us.
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Replies (0)