uConnect
Verified Business
uConnect
Verified Business
57 Reviews (last 12 months)
Responds in 31 hours 8 min
AI Review Summary
Based on recent customer reviews, uConnect presents a deeply polarized customer experience. While certain named agents receive glowing praise for going above and beyond, a large proportion of customers report serious billing disputes, unauthorized debits, and unfulfilled service promises. The business struggles significantly with billing transparency and communication follow-through, undermining the goodwill generated by its stronger support agents.
Top Strengths:
- •Customer Service & Support Quality: Named agents like Nonhlanhla, Boitumelo, and Thabiso receive exceptional praise for patience, professionalism, and going above and beyond. However, inconsistent agent quality and reports of dishonest sales practices drag the overall score down.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#31Ranked In Fibre & Broadband
31h 8mReply Time
-20 NPSUnlikely
Replied to 90% of negative reviews
Reply time on negative reviews: 31 hours 45 min
TrustIndex
0
Ranking
#31
in Fibre & Broadband
Avg Reply
31 hours 8 minutes
NPS Score
-20
Recommended: Unlikely
Replied to 90% of negative reviews
Reply time on negative reviews: 31 hours 45 min
Review Distribution
2.9|57 Reviews
May '25 - Apr '26
5(43.9%)
4(3.5%)
3(0%)
2(1.8%)
1(50.9%)
5(43.9%)
4(3.5%)
3(0%)
2(1.8%)
1(50.9%)
Recent reviews (57)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEN
Elna N
1 reviews | Active since Jan 2020
15 Mar 2026, 17:22
Vita Man X - Pharma Connect
One of their reps visited my store and introduced their products. I placed an order and paid the invoice, but after two months and many enquiries I still have no stock, no refund, and no feedback. I would not recommend doing business with them. Vita Man X range!
Helpful (0)
|Replies (0)EN
Elna N
1 reviews | Active since Jan 2020
15 Mar 2026, 17:22
Vita Man X - Pharma Connect
One of their reps visited my store and introduced their products. I placed an order and paid the invoice, but after two months and many enquiries I still have no stock, no refund, and no feedback. I would not recommend doing business with them. Vita Man X range!
0
Replies (0)NM
Nthabiseng M
1 reviews | Active since Jan 2020
14 Mar 2026, 13:10
Who the hell gave you my account numbers??
GoTyme(*TymeBank). Failed debit order: R349.00 - UCONNECT 3313266-260315 from Acc......6026. Bal R349.00, 14Mar 12:54 Yal are costing me on bank charges. Attempting to deduct 5 times in a day every 3rd day...what type of business is this when I dont even know what the hell this is!!!
Helpful (0)
|Replies (0)NM
Nthabiseng M
1 reviews | Active since Jan 2020
14 Mar 2026, 13:10
Who the hell gave you my account numbers??
GoTyme(*TymeBank). Failed debit order: R349.00 - UCONNECT 3313266-260315 from Acc......6026. Bal R349.00, 14Mar 12:54 Yal are costing me on bank charges. Attempting to deduct 5 times in a day every 3rd day...what type of business is this when I dont even know what the hell this is!!!
0
Replies (0)UM
Unathi M
1 reviews | Active since Jan 2020
13 Mar 2026, 21:32
Uconnect ****med me
One of their agents called me and told me about the sum card and package they told me to approve the debicheck after that I can collect my SIM card at clicks with a reference until today I have not received an sms with the reference number. And it appears on my banking app as approved. I want to cancel this with immediate effect I even changed my salary to another bank because Uconnect is a ****!!!!!
Helpful (0)
|Replies (0)UM
Unathi M
1 reviews | Active since Jan 2020
13 Mar 2026, 21:32
Uconnect ****med me
One of their agents called me and told me about the sum card and package they told me to approve the debicheck after that I can collect my SIM card at clicks with a reference until today I have not received an sms with the reference number. And it appears on my banking app as approved. I want to cancel this with immediate effect I even changed my salary to another bank because Uconnect is a ****!!!!!
0
Replies (0)S
RC
Ripfumelo C
1 reviews | Active since Jan 2020
28 Feb 2026, 01:10
Bad service shem
I have joined this Treatley product on 12th February 2026 and canceled this product with immediately effect on 13th of February 2026 but still they went ahead and debit my account after agreeing that they'll cancel everything but they took my last money and I can't reverse it... I'm not happy with their service like I mean the simcard is not even activated since I didn't go to clicks to collect it and I didn't even receive an sms regarding collection of simcard at clicks but my money is gone just like that.
Helpful (0)
|Replies (0)RC
Ripfumelo C
1 reviews | Active since Jan 2020
28 Feb 2026, 01:10
Bad service shem
I have joined this Treatley product on 12th February 2026 and canceled this product with immediately effect on 13th of February 2026 but still they went ahead and debit my account after agreeing that they'll cancel everything but they took my last money and I can't reverse it... I'm not happy with their service like I mean the simcard is not even activated since I didn't go to clicks to collect it and I didn't even receive an sms regarding collection of simcard at clicks but my money is gone just like that.
0
Replies (0)MS
Mikhenso S
1 reviews | Active since Jan 2020
16 Feb 2026, 11:04
Poor service deliver...
Poor service delivery they **** claiming that ill receive sms for my package
Helpful (0)
|Replies (0)MS
Mikhenso S
1 reviews | Active since Jan 2020
16 Feb 2026, 11:04
Poor service deliver...
Poor service delivery they **** claiming that ill receive sms for my package
0
Replies (0)JD
Jabulile D
1 reviews | Active since Jan 2020
12 Feb 2026, 16:10
Firstly uConnect sim...
Firstly uConnect sim card received not active so I don't have any experience with uConnect as yet
Helpful (0)
|Replies (0)JD
Jabulile D
1 reviews | Active since Jan 2020
12 Feb 2026, 16:10
Firstly uConnect sim...
Firstly uConnect sim card received not active so I don't have any experience with uConnect as yet
0
Replies (0)M
Mabadimo
1 reviews | Active since Jan 2020
12 Feb 2026, 12:54
It was difficult to get hold of them and even when I spoke to their consultants Shaun and Boitumelo none of them could assist until today Nonhlanhla came to explain patiently what was expected of me and my query was resolved after a month battle
It was difficult to get hold of them and even when I spoke to their consultants Shaun and Boitumelo none of them could assist until today Nonhlanhla came to explain patiently what was expected of me and my query was resolved after a month battle.Thank you very much NONHLANHLA
Helpful (0)
|Replies (0)M
Mabadimo
1 reviews | Active since Jan 2020
12 Feb 2026, 12:54
It was difficult to get hold of them and even when I spoke to their consultants Shaun and Boitumelo none of them could assist until today Nonhlanhla came to explain patiently what was expected of me and my query was resolved after a month battle
It was difficult to get hold of them and even when I spoke to their consultants Shaun and Boitumelo none of them could assist until today Nonhlanhla came to explain patiently what was expected of me and my query was resolved after a month battle.Thank you very much NONHLANHLA
0
Replies (0)