********** Customer serve

I spent so much money at ~Carrol Boyes Cedar this past week and I have been a loyal customer. However the service I was subjected to recently??

one of my purchases was a Mystic flask which doesn't balance because Sheila only put 3 rubber holders at the bottom. I cannot use my bottle because it keeps tipping over and falling - Mind you this is an almost R700 last which is at risk of getting damaged.

I raised this with Sheila " said store manager " and she told ime it was not compulsory to but the rubber dots she was basically just doing me a favour - mind you this is after purchasing 3 travelling mugs onto of that - which all have 4 rubber support bases.

She proceeds to tell me I can sommer remove them because they are going to fall off anyway. Excuse me ?? after the thousands I have spent this is the audacity she has to dress me ?

I explained to her that I was hospitalised and I am booked off on bed rest I am not even allowed to drive. ~Gave her my adresss so she can send the other rubber base. ~Mind you an uber package to my place is literally R35 after I have spent thousands from this shop and she flat out refused.

I then contacted Marsha Jaftha to escalate the matter. I explain to her the situation. She apologises and promised that she will have the store uber connect 4 rubber dots. This was our agreement emphasis on agreement- I am sure the cellphone recording can be made available

She proceeds to ask me to send her my home address which I do so that she can send the package today- I have an email trail.

To my surprise I get the below email from Marsha (back tracking) after the promise she made, mind you which she is now in breach of:

" Good Morning Mbali I do hope you are doing well.

I have chatted with my colleague at The Cedar Square store. We do have additional bumpons for you, which have already been put aside with your name on the package.

Please would you be so kind as to send someone around to the store on your behalf to collect the bumpons – free of charge. Alternatively, they can also take the flask to the Cedar store and Sheila will put an additional bumpon on for you. Warm Regards MASHA "

Excuse me ??? after she made her promised and I explained my situation and pretended to understand.

My response below.

Hello Marsha

I trust you are well.

I am not happy about this at all.

This is not the conversation and agreement we had yesterday, now this constitutes a breach in the agreement.

I explained my situation and if I had means to go to the store or someone to send I would have done so already but I do not.

It’s really unfair on my end as a customer that I am now being further inconvenienced due to an error that was not on my end and I am unable to use the product I purchased.

So now I have to spend money again to collect something that was not done correctly the first time around and also after the attitude I was subjected to when I contacted the store to solve this amicably you want me to go back to the store ? Absolutely not.

I already provided my Adress and as I expressed other businesses take full accountability and provide an appropriate remedy for the customer so that both parties are happy - in order to maintain good customer relations and good PR.

If this is the customer service I will be subjected to then I no longer wish to continue doing business with a corporate that does not prioritize customers.

I did not want to run to Google, Hello Peter and Social media first. But I am absolutely not happy about this.

As per attached. An Uber package to my place is literally R35. I already spent a ton of money at the store and unfortunately I will not be sending the Uber package myself.

I have a good mind of just returning my purchases at this point and taking my businesses else where.

Please advise if you can assist further or if I would need to escalate this matter further up on my end.

Please save yourself the headache and coins and take your business elsewhere.

I have had a far much better shopping experience at Pep compared to this.

Julle moet skaam wees.