MN
Mbali N
Active since Jul 2017
18
Reviews
0
Industries
Reviews
18 reviews5 months ago
********ly overcharging Clients
Virgin active overcharged me for the month of October for a stupid Cancelation fee when I did not even cancel the stupid gym membership to begin with and when I called to raise this issue I was I told that my account has been credited and my debit order will be less the credited amount - these *********** idiots then proceed to over charge me again and now it’s taking Chantal 200 billion working days to get a hold of the telephone recording when they should just credit my ****** account and refund me !!!! I have been emailing everyday without assistance
0 replies
19 months ago
Poor Customer Service and ********* business practice
I just had a very uncomfortable telephone conversation with one of the team members, because I had taken in my phone into Istore fourways Mall earlier in September - a diagnosis was run and I was told I need to replace the battery - which was not rocket science because my battery barely lasts 2 hours after being fully charged. My screen then went black when I took it in again and I told the technician twice that I am booking it in for a battery replacement which I was informed for the 2nd time that it will be R1200.00 and also a screen repair since well clearly the screen died. Before I left the store the technician confirmed and assured me that its being booked in for both and the turnaround time is 3-5 working days. To my surprise I receive a quote and I am advised that only the screen is being repaired and I have to wait for that first before the battery can be replaced. So basically I was **** to!!! If there was complete transparency from your staff members I would've taken my phone else where becuase I am travelling this coming weekend and I need that phone. I should not be the one to tell you guys about ethical business practice and how to treat customers. I need the quotation for the battery and the complete quote because I need the damn phone repaired ASAP!
0 replies
21 months ago
********** Customer serve
I spent so much money at ~Carrol Boyes Cedar this past week and I have been a loyal customer. However the service I was subjected to recently?? one of my purchases was a Mystic flask which doesn't balance because Sheila only put 3 rubber holders at the bottom. I cannot use my bottle because it keeps tipping over and falling - Mind you this is an almost R700 last which is at risk of getting damaged. I raised this with Sheila " said store manager " and she told ime it was not compulsory to but the rubber dots she was basically just doing me a favour - mind you this is after purchasing 3 travelling mugs onto of that - which all have 4 rubber support bases. She proceeds to tell me I can sommer remove them because they are going to fall off anyway. Excuse me ?? after the thousands I have spent this is the audacity she has to dress me ? I explained to her that I was hospitalised and I am booked off on bed rest I am not even allowed to drive. ~Gave her my adresss so she can send the other rubber base. ~Mind you an uber package to my place is literally R35 after I have spent thousands from this shop and she flat out refused. I then contacted Marsha Jaftha to escalate the matter. I explain to her the situation. She apologises and promised that she will have the store uber connect 4 rubber dots. This was our agreement emphasis on agreement- I am sure the cellphone recording can be made available She proceeds to ask me to send her my home address which I do so that she can send the package today- I have an email trail. To my surprise I get the below email from Marsha (back tracking) after the promise she made, mind you which she is now in breach of: " Good Morning Mbali I do hope you are doing well. I have chatted with my colleague at The Cedar Square store. We do have additional bumpons for you, which have already been put aside with your name on the package. Please would you be so kind as to send someone around to the store on your behalf to collect the bumpons – free of charge. Alternatively, they can also take the flask to the Cedar store and Sheila will put an additional bumpon on for you. Warm Regards MASHA " Excuse me ??? after she made her promised and I explained my situation and pretended to understand. My response below. Hello Marsha I trust you are well. I am not happy about this at all. This is not the conversation and agreement we had yesterday, now this constitutes a breach in the agreement. I explained my situation and if I had means to go to the store or someone to send I would have done so already but I do not. It’s really unfair on my end as a customer that I am now being further inconvenienced due to an error that was not on my end and I am unable to use the product I purchased. So now I have to spend money again to collect something that was not done correctly the first time around and also after the attitude I was subjected to when I contacted the store to solve this amicably you want me to go back to the store ? Absolutely not. I already provided my Adress and as I expressed other businesses take full accountability and provide an appropriate remedy for the customer so that both parties are happy - in order to maintain good customer relations and good PR. If this is the customer service I will be subjected to then I no longer wish to continue doing business with a corporate that does not prioritize customers. I did not want to run to Google, Hello Peter and Social media first. But I am absolutely not happy about this. As per attached. An Uber package to my place is literally R35. I already spent a ton of money at the store and unfortunately I will not be sending the Uber package myself. I have a good mind of just returning my purchases at this point and taking my businesses else where. Please advise if you can assist further or if I would need to escalate this matter further up on my end. Please save yourself the headache and coins and take your business elsewhere. I have had a far much better shopping experience at Pep compared to this. Julle moet skaam wees.
0 replies
22 months ago
Rude Twitter Team & Cellphone disconnected
I do not know what is more shocking- The Appalling Customer Service which I received or the overall experience. The whole SM Team needs training - no ettiquette or decorum when it comes to handling clients and it is for this alone that I will never take out any product with this provider and I beg of you not to as well. Bly ver van die company af. If you ever have a problem you are going to be treated like n vuil skoplaap. The Twitter SM refuses to give me contact details of someone that I can escalate to - telling me I need to call the call centre - well sorry neither I nor my Attorney have time for that and I need a person of contact who holds authority. A number that I use everyday - literally every calendar day got disconnected and they telling me its because I did not recharge for 3 months ? Well Duh CellC, We are living in the 21st century not the stone ages. My devices are always connected to Data. I have 2 applications which make virtual calls and this is now what I use while using this number everyday. so basically you are forcing me as a customer to buy your products during this period against my own will and if I don't as the customer I get punished for it ? I wanted to handle this in a civil manner but the twitter team really pushed me up the wrong way and I am now livid and when I am livid the gloves are off and this is something I will definitely making time for. They deserve a -1000/10 - Do not do it ever no matter how tempted you are stay away from this bunch - worse!!!
53 replies
23 months ago
******* and ********* business practice
I have opened a legal case against these Pathetic These *****s called Halfway Fourways due to ********* and ******* business practice I took my car in for a free diagnosis. I dropped it on 23 Mar 24 in my personal capacity and I signed for all the paper work. Die klomp naaiers decide that they are not going to contact me - and proceeded to work on my vehicle without my consent nor authorisation as the customer. Mind you I sent them 2 emails asking for a quotation and explicitly stated in the email that they should not touch my vehicle/ perform any work on it until I receive the quotation. Because as the client I cannot enter into an agreement before even seeing and agreeing to the price. This is not rocket science it’s covered in a 1st year law module. I was actually notified by tracker that my car is being tampered with - honestly I should’ve reported my vehicle ****** at that point. Because how do you do as you please on someone’s legal property without their consent ? The only communication I received from them after being ignored was an invoice shy of R10k which they expected me to pay ??? Excuse me ??? I need somebody to point me to any Law or Act that says this is legal under - I will wait. The terrible trio I dealt with are the 2 managers which did not bother to say anything or Adress this matter to date Amanda Haywood & Tiaan Combrinck and then the advisor Ricardo Carls. Nevermind that they have taken no accountability- they did not even have the decency to extend an apology for the BS I was subjected to. I’m tired of these of these institutions thinking they can just continuously undermine young black women and get away with it. I will be seeing you lot in court !!!
0 replies
25 months ago
Paid For An Order I Didn’t Recieve
Placed an order for 2 meals 28/04/2024 in the Evening at 21:15 Staff member that processed the order: Ruth Mamsa INV No: 908 I was charged and paid for two meals only to open the package at home and the Bao Buns are missing. I tried calling the resturant back 2 back as attached - rang and went to voicemail. At this hour all food outlets were closed, if I had known this is what I was going to be subjected to I would glady picked a different restaurant! I then sent a WhatsApp (attached) and I have not received a response till 15:15 mind you the resturant opened at 12:00 So what am I supposed to do now ? Dispute the transaction with the bank ?
0 replies
25 months ago
****** *****s
If You would like a first class experience of Peak Apartheid, The Holocaust, Slave Trade and any utterly ****** INHUMANE DISCRIMINATORY LAW that has ever existed under the sun then this is the airline for you!! You are really in for a treat of some of the finest ************** and ****** the world can offer. And here’s the best part: You will literally be abused at their hands, on their flights, by their staff in a flight full of witnesses (not to mention the thousands of online witnesses) Then the airline will pick their top of the range “ House N*gro “ to run to social to post thee most absurd statement, disregarding the facts and evidence brought forward by literal witnesses, take no accountability, call everyone crazy and tell them to go F*ck themselves then call it a day. Crazy right ? To close off in the words of Sir Winston Churchil: NEVER NEVER NEVER NEVER, [Book a flight with this ****** Airline] We have no space for ****** Bullies & *****s in our Society !!
0 replies
28 months ago
Poor Account Management and Customer service
I paid an amount of R500 to my Edgars account on 03/Jan/2024 which was way more than what was due for Jan, however today 5 Jan 2024 I received an sms saying I owe R58? how is this even possible? And I am being told my credit record is going to be affected by R58 whereas I paid almost 10 times this amount on the 3rd. I was advised by RCS that I should pay my account before the 6th/5th of each month then I should be fine, which is exactly what I did!! This is on cellphone record as well. 1 Jan was a public holiday for heavens sake and I paid this ASAP. Please sort this out immediately, I will not have my credit record affected by R58 when I always pay way more than the installment due to my account. This is absolutely terrible customer service I called so many times with absolutely no luck I just kept holding till my airtime depleted.
0 replies
29 months ago
Terrible Customer Service and Etiquette
I called the Resturant to try and finalise a booking for My Birthday. I had booked for 10 Dec 2023 at 15:00 and I wanted to inform them that we will be celebrating a special occasion and we would like to be seated outside- they did not even care to hear what I had to say. I was told that I cannot choose where in the establishment I want to sit and everybody wants to sit outside. I will be given whatever table based on availability. I am absolutely appalled at this. The fact that as a paying customer you are told you have no say or choice whatsoever of where you would like to sit and they could not care a damn what the occasion is either is absolutely disgusting. I have never been to one establishment that treats customers like this. And on the occasions where I have made reservations in the past I have been placed at the worst tables in the Resturant. They should s**** reservations all together because they are now running their business like a low class food truck located in the CBD. If you are celebrating anything and you do not want your dining experience and occasion to be ruined - rather you look elsewhere than at this restaurant.
0 replies
29 months ago
Dishonesty & Trying to Rip-Off a Client
I had put in a request to have my Credit Card Limit increased sometime in September 2023. Mind you I have have my rate increased and decreased before in the past and not once had this affected my interest rate % which has always been prime + 4.25% or so. To my surprise I get a quotation from FNB to accept in order to increase the limit but the catch now is that they want to charge me a while 22.5% IRR?? Absolutely Absurd Right? I take this up with Omphemetse Mokhaloane as he is the one assisting me and I tell him that - that is a complete ******* (which it is ) I cannot accept that offer. He goes back to speak to the Lending/Credit department ( which takes centuries to provide feedback) and eventually he comes back to me and tell me The Credit department is happy to proceed with the limit increase at my current IRR% - Ohk. However on the day he gave me this call, it so happened that earlier on that day I had logged an incident ( CAS-10142346-N8C4P) to have my current credit card rate reviewed and reasons being: * I was given the current IR% of prime +4% back when I was a student and had no credit history whatsoever. * I have since then maintained a good credit record with FNB paying on time, paying more than the required and I have never missed a single repayment on my credit card account. * An alternative bank which I was trying to open an account with was promising to beat the current IR% which I Have with FNB. For some reason Omphemetse and Team were very quick to try and close this incident as they have agreed to give me a rate increase at my current interest rate and I am supposed to be thrilled at this mediocre outcome - talks about clapping for a swimming fish. I made it very clear that I do note want the case closed I still want my credit card IR % to be reviewed. After weeks I get the lousiest feedback from Omphemetse stating that The Lending Team cannot review and reduce my credit card IR% because I missed debit order in January this year - They could not even tell which debit order exactly (Amount, Exact date) and from which account this was because I do not have a single debit order going off my Credit Card Account - I was too quick to think this is an absolute low for FNB but they have now outdone themselves by going even lower. I then tell him that its fine can we proceed with my credit card increase at my current rate as it had been offered and agreed upon- Only to be told that No!! The lending Team has now changed their minds and they backtracking and will not be giving me the rate increase on my current IRR anymore, They are going to increase my limit at the interest rate of 22.5 % This was the biggest middle finger I have had waived in my face, Excuse me ??? The Sheer Shameless Audacity ?? I am beyond upset right now because I do not understand how a bank that you have been a long term client of and have multiple accounts with including business accounts could even treat a client in this manner ? They do not care whatsoever about customer service and Client relationship. And they have clearly displayed that this is something that they can do they just simply do not want to. I do not know what I was expecting from a bank that was involved in Manipulating the Rand but this definitely took me aback. I am not happy with the above and I will not be taking such nonsense and filthy customer treatment. I have made this very clear with My Private Banker and I am waiting for this to be escalated to her manager!!
72 replies
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1 Star
18 (100%)