Take advantage of people

Dear Carter Rosebank Team,

I am writing to express my deep disappointment regarding the handling of the recent purchase of a 2025 Suzuki Baleno by Mrs. B.M. Montana.

It appears that your dealership took advantage of her vulnerability. From my observation, you recognized that she is not well-educated and used this to your advantage, which is unacceptable.

My primary concern is that the insurance policy was never properly explained to her. Isn’t this the responsibility of your finance team? Was this overlooked because the deal was closed by Nthabiseng and therefore no further care was taken?

This raises a serious question: how many other customers have fallen victim to such treatment and behavior? I believe this reflects poorly on your dealership’s commitment to ethical practices and customer care.

I expect a detailed explanation of why this happened and what steps you will take to rectify the situation and prevent similar occurrences in the future.

Please treat this matter with the urgency and seriousness it deserves.