Carter South Africa
Claimed Business
|2.6|16 Reviews (last 12 months)|This business does not respond to reviews
Carter South Africa
Claimed Business
|2.6
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Carter South Africa receives sharply divided feedback across its dealership network. Customers consistently praise individual sales consultants for warm, transparent and attentive service, particularly during vehicle purchases and trade-ins. However, a recurring theme is dissatisfaction with after-sales support, where buyers describe unresolved mechanical faults, alleged misrepresentation of vehicle specifications, poor communication, and concerns around ethical handling of finance and insurance disclosures. The contrast suggests strong frontline talent undermined by inconsistent dealership accountability, weak follow-through on service commitments, and gaps in post-purchase customer care.
Performance(last 12 months):
Trustindex Rating
3.2TrustIndex
3.2
Review Distribution
2.6|16 Reviews
Jul '25 - Jun '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLvdW
Lindie van der Walt
1 reviews | Active since Jan 2020
18 May 2026, 10:47
Carter Suzuki Rosebank Johannesburg 158 Jan Smuts Ave Rosebank, 2090
Vehicle delivered without a spare key. Endless excuses, no accountability from Heycarter Rosebank.
Helpful (0)
|Replies (0)LvdW
Lindie van der Walt
1 reviews | Active since Jan 2020
18 May 2026, 10:47
Carter Suzuki Rosebank Johannesburg 158 Jan Smuts Ave Rosebank, 2090
Vehicle delivered without a spare key. Endless excuses, no accountability from Heycarter Rosebank.
0
Replies (0)N
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Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 12:48
BAD SERVICE EXPERIENCE FROM CARTER, VERY UNRELIABLE
Very bad experience with Carta as I bought car from them on finance delivered on the 30 APRIL 2026. They delivered a car with low batter keys and sound on wheels while i was informed the car is 100% service. I was told the car has dim windows, but that is not true. When starting the car, the key error always show on screen prevent me to see other error. I have addressed the matter to them but they are failing to answer even their calls after a complaint. I found it ridiculous that a company of their calibre can fail to resolve client issue. it is like if you took it, forget about help. This is very frustrating to a customer who has to pay for 96 months but given something on less value that what will pay for. My number is 084 288 0006
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 12:48
BAD SERVICE EXPERIENCE FROM CARTER, VERY UNRELIABLE
Very bad experience with Carta as I bought car from them on finance delivered on the 30 APRIL 2026. They delivered a car with low batter keys and sound on wheels while i was informed the car is 100% service. I was told the car has dim windows, but that is not true. When starting the car, the key error always show on screen prevent me to see other error. I have addressed the matter to them but they are failing to answer even their calls after a complaint. I found it ridiculous that a company of their calibre can fail to resolve client issue. it is like if you took it, forget about help. This is very frustrating to a customer who has to pay for 96 months but given something on less value that what will pay for. My number is 084 288 0006
0
Replies (0)lP
louwrens P
1 reviews | Active since Jan 2020
4 Apr 2026, 11:15
False adverti*****t
False advertising, I was busy buying a vehicle thought them, which I was approve for, While I was busy with the Tata adventure plain basic 11 km , I saw the adverti*****t of the adventure +s with approximately 7408 km but because they say it is the +s I though hell let me buy it because he is even cheaper because it a demo model, I sign the documents all stated that it is the +s model when it arrives it was the basic model, which the driver also told me something is not working .
Helpful (0)
|Replies (0)lP
louwrens P
1 reviews | Active since Jan 2020
4 Apr 2026, 11:15
False adverti*****t
False advertising, I was busy buying a vehicle thought them, which I was approve for, While I was busy with the Tata adventure plain basic 11 km , I saw the adverti*****t of the adventure +s with approximately 7408 km but because they say it is the +s I though hell let me buy it because he is even cheaper because it a demo model, I sign the documents all stated that it is the +s model when it arrives it was the basic model, which the driver also told me something is not working .
0
Replies (0)PK
Phillipine K
1 reviews | Active since Jan 2020
20 Mar 2026, 17:01
Unsafe Vehicle & Lack of Transparency
I purchased a Jaecoo J5 Vortex from Heycater BronkoinSpruit on 23 December 2025. Since delivery, the vehicle has shown serious safety issues: Noise from the steering Wind-like rattling noise inside the cabin, as though windows are open Extremely bumpy ride, driving as though it has no shocks Rear speakers not functioning despite being advertised with a 4-speaker system On 14 February 2026, I drove 306 km to BB Omoda in Polokwane seeking assistance, but was refused help and warned about third-party sales that “always revert back to the dealer.” After weeks of back-and-forth emails, the vehicle was collected on 16 March 2026. I requested the assessment report, job cards, quality check documents, and service manager details. To date (20 March 2026), five working days later, no feedback has been provided. My emails have been ignored, and I only know the vehicle was taken 357 km away to Sandton, without any communication on findings. This lack of transparency, failure to provide documentation, and silence from the dealership violates my consumer rights, particularly my right to be informed about the condition of the vehicle I purchased and am paying for. The dealership’s conduct has broken trust and undermines confidence in the automotive sector.
Helpful (0)
|Replies (0)PK
Phillipine K
1 reviews | Active since Jan 2020
20 Mar 2026, 17:01
Unsafe Vehicle & Lack of Transparency
I purchased a Jaecoo J5 Vortex from Heycater BronkoinSpruit on 23 December 2025. Since delivery, the vehicle has shown serious safety issues: Noise from the steering Wind-like rattling noise inside the cabin, as though windows are open Extremely bumpy ride, driving as though it has no shocks Rear speakers not functioning despite being advertised with a 4-speaker system On 14 February 2026, I drove 306 km to BB Omoda in Polokwane seeking assistance, but was refused help and warned about third-party sales that “always revert back to the dealer.” After weeks of back-and-forth emails, the vehicle was collected on 16 March 2026. I requested the assessment report, job cards, quality check documents, and service manager details. To date (20 March 2026), five working days later, no feedback has been provided. My emails have been ignored, and I only know the vehicle was taken 357 km away to Sandton, without any communication on findings. This lack of transparency, failure to provide documentation, and silence from the dealership violates my consumer rights, particularly my right to be informed about the condition of the vehicle I purchased and am paying for. The dealership’s conduct has broken trust and undermines confidence in the automotive sector.
0
Replies (0)BK
Busisiwe K
1 reviews | Active since Jan 2020
23 Feb 2026, 09:33
Ongoing Vehicle Defects and Poor After-Sales Support
I purchased a vehicle that has had ongoing mechanical issues which have not been fully resolved despite multiple attempts at repair. The most concerning unresolved issue is an accelerator performance fault, which affects the drivability and safety of the vehicle. Although the dealership has shared images indicating work done, the core issue persists. I have escalated the matter to the Motor Industry Ombudsman, however I have not received feedback addressing the accelerator issue specifically. Communication and follow-up have been inconsistent, and I am still without a clear resolution or timeline. As a customer, this experience has been frustrating and disappointing. I am requesting urgent engagement from management to resolve the mechanical defects and provide clarity on next steps. I hope this matter can be addressed professionally and without further delay.
Helpful (0)
|Replies (0)BK
Busisiwe K
1 reviews | Active since Jan 2020
23 Feb 2026, 09:33
Ongoing Vehicle Defects and Poor After-Sales Support
I purchased a vehicle that has had ongoing mechanical issues which have not been fully resolved despite multiple attempts at repair. The most concerning unresolved issue is an accelerator performance fault, which affects the drivability and safety of the vehicle. Although the dealership has shared images indicating work done, the core issue persists. I have escalated the matter to the Motor Industry Ombudsman, however I have not received feedback addressing the accelerator issue specifically. Communication and follow-up have been inconsistent, and I am still without a clear resolution or timeline. As a customer, this experience has been frustrating and disappointing. I am requesting urgent engagement from management to resolve the mechanical defects and provide clarity on next steps. I hope this matter can be addressed professionally and without further delay.
0
Replies (0)JE
Jay E
1 reviews | Active since Jan 2020
17 Jan 2026, 10:40
Poor communication and lack of customer retention
Steady decline of service levels and focus on customer retention. Bought in 2019 and 2023 new cars. Started engaging again with the Carrfer team on a car advertised which was then said to be discontinued. I check daily. It's still advertised at the wrong price. Communication sucks. The Chery dealer side in particular, linked to Chery Bronkhorsprut led by Wilhem... Terrible customer service and client rention plan. Moving away from them.
Helpful (0)
|Replies (0)JE
Jay E
1 reviews | Active since Jan 2020
17 Jan 2026, 10:40
Poor communication and lack of customer retention
Steady decline of service levels and focus on customer retention. Bought in 2019 and 2023 new cars. Started engaging again with the Carrfer team on a car advertised which was then said to be discontinued. I check daily. It's still advertised at the wrong price. Communication sucks. The Chery dealer side in particular, linked to Chery Bronkhorsprut led by Wilhem... Terrible customer service and client rention plan. Moving away from them.
0
Replies (0)WM
Wonderboy M
1 reviews | Active since Jan 2020
29 Nov 2025, 08:30
Easy and straight forward way of buying a car
I recently bought a car from Cater SA and I was assisted by a very nice lady by the name of Lesego Molotsi from Bronkhorstspruit...her service was excellent!!keep it up!
Helpful (0)
|Replies (0)WM
Wonderboy M
1 reviews | Active since Jan 2020
29 Nov 2025, 08:30
Easy and straight forward way of buying a car
I recently bought a car from Cater SA and I was assisted by a very nice lady by the name of Lesego Molotsi from Bronkhorstspruit...her service was excellent!!keep it up!
0
Replies (0)