Casey Poultryfarming scam

This is a scam. I had ordered a chicken coop and paid 2000 R deposit. The next day I got a phone call I should pay for a insurance to deliver. The total price included delivery. I refused and asked my money back. They said it takes five days. And from that moment on My phone calls are declined and my emails not answered. I can’t even call my money back via fnb cause fnb says they have to agree to give the money back and it will cost me a few hundred Rand to start the process. So even I have all the documentation emails and whattsapp messages to proof the situation to fnb I feel completely left alone. So please be warned. I wanted to support local business but this is very disappointing and not encouraging to do it again Till today no money was refunded