CC take your money and don't fulfill the order or refund your money.

I placed an online order and paid for a computer monitor a week ago. I was called by the selling store, Claremont, after 3 days to be told the monitor is damaged and they will refund me rather than send the broken monitor, I agreed to this however week since placing and paying for the order I am yet to receive my refund or even get written confirmation that it is being processed. An abysmal dishonest company to deal with, neither the selling store nor head office keep their word and follow through with what they promise to do.