No cashiers signed on, no urgency in store to help customers.

Good day, this message is for the Greenacres branch for selling products. I am a client of your shop and am currently lay-buying an iPhone i have to say your staff is very very unhelpful this is the third week in a row no one is signed on to help customers, they shout across the floor “ I don’t know my password I can’t log in today” we stand around for up to an hour trying to pay the shop and no one even cares. Four staff members were helping one customer and four of us were in the line while only one till was operational with 5/6 staff members.

Someone wanted to buy headphones he couldn’t the lady ahead of us was on her lunch trying to buy just a washing rack she couldn’t be helped either I was trying to pay towards my lay-bye traveled 25kms to get there only to have to leave because it took longer than half an hour and the people ahead of me where still not helped. There’s no urgency from the staff and nobody said anything until someone in the line actually said out loud is anyone going to tell us what’s going on.

If this is the case aT least let us pay our accounts online because how can a shop operate on only one till.

The worst part is if you’re trying to make a quick purchase you still have to wait for someone maybe collecting something and they have to check the product etc because no one else is helping cash paying customers who just want to grab and pay.

Today was disappointing and I had to leave without paying. Just a question could the manager not log on and use his code while the staff members couldn’t remember their passwords or could they not reset it.

I would say this was an isolated incident but this is week 3 that it has happened to me.

Please find out why they are trying so hard not to accept our money.

Regards

Tony King