CC
Cash Crusaders Franchising
Claimed Business
CC
Cash Crusaders Franchising
Claimed Business
321 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Cash Crusaders Franchising
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Cash Crusaders Franchising shows widespread customer dissatisfaction across nearly every service dimension. Customers describe rude staff, refusal to honour refunds, faulty products, mishandled pawned items, and unresponsive digital channels. A small minority of reviews praise individual employees at specific branches, but systemic complaints about manager conduct, Consumer Protection Act violations, and post-sale support dominate the feedback profile.
TrustIndex
1.7
Jul '25 - Jun '26
Based on recent customer reviews, Cash Crusaders Franchising shows widespread customer dissatisfaction across nearly every service dimension. Customers describe rude staff, refusal to honour refunds, faulty products, mishandled pawned items, and unresponsive digital channels. A small minority of reviews praise individual employees at specific branches, but systemic complaints about manager conduct, Consumer Protection Act violations, and post-sale support dominate the feedback profile.
The most common complaint about Cash Crusaders Franchising, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customers repeatedly describe rude managers, dismissive staff, and humiliating cap and hat policies. Complaints about being ignored on WhatsApp, unanswered phones, and managers refusing to engage are pervasive across multiple branches nationwide.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Apparently the spirit of Ubuntu and common courtesy doesn't exist for one staff member at Cash Converters Primrose Square. She would rather sit around outside and play games on her phone than extend an ounce of help to a fellow patron, not to mention having absolutely no guilt about being unhelpful. Apparently your staff at Cash Converters Primrose Square are not interested in service or your core values.
1 reviews | Active since Jan 2020
Apparently the spirit of Ubuntu and common courtesy doesn't exist for one staff member at Cash Converters Primrose Square. She would rather sit around outside and play games on her phone than extend an ounce of help to a fellow patron, not to mention having absolutely no guilt about being unhelpful. Apparently your staff at Cash Converters Primrose Square are not interested in service or your core values.
1 reviews | Active since Jan 2020
I am extremely disappointed with the service I received from Cash Crusaders regarding a valid warranty claim. I purchased a second-hand laptop from Cash Crusaders on 18 October 2025 with a 6-month warranty valid until 18 April 2026. The laptop developed a fault on 11 April 2026, which was still within the warranty period. At the time, I was out of town during the Easter holidays, but upon my return, I visited the store to request assistance, the assistant manager refused to honor the warranty simply because I physically brought the laptop in after the warranty expiry date, despite clear proof that the fault occurred and was reported before expiry. I then escalated the matter to head office via email, but I have received no response. I have since left the laptop at the store and am still waiting for this matter to be resolved fairly and professionally. My understanding is that warranty claims should be assessed based on when the fault occurred, especially where supporting evidence exists. If this matter is not resolved urgently, my next steps will include formally escalating the complaint to Consumer Protection authorities.
1 reviews | Active since Jan 2020
I am extremely disappointed with the service I received from Cash Crusaders regarding a valid warranty claim. I purchased a second-hand laptop from Cash Crusaders on 18 October 2025 with a 6-month warranty valid until 18 April 2026. The laptop developed a fault on 11 April 2026, which was still within the warranty period. At the time, I was out of town during the Easter holidays, but upon my return, I visited the store to request assistance, the assistant manager refused to honor the warranty simply because I physically brought the laptop in after the warranty expiry date, despite clear proof that the fault occurred and was reported before expiry. I then escalated the matter to head office via email, but I have received no response. I have since left the laptop at the store and am still waiting for this matter to be resolved fairly and professionally. My understanding is that warranty claims should be assessed based on when the fault occurred, especially where supporting evidence exists. If this matter is not resolved urgently, my next steps will include formally escalating the complaint to Consumer Protection authorities.
1 reviews | Active since Jan 2020
Good day, this message is for the Greenacres branch for selling products. I am a client of your shop and am currently lay-buying an iPhone i have to say your staff is very very unhelpful this is the third week in a row no one is signed on to help customers, they shout across the floor “ I don’t know my password I can’t log in today” we stand around for up to an hour trying to pay the shop and no one even cares. Four staff members were helping one customer and four of us were in the line while only one till was operational with 5/6 staff members. Someone wanted to buy headphones he couldn’t the lady ahead of us was on her lunch trying to buy just a washing rack she couldn’t be helped either I was trying to pay towards my lay-bye traveled 25kms to get there only to have to leave because it took longer than half an hour and the people ahead of me where still not helped. There’s no urgency from the staff and nobody said anything until someone in the line actually said out loud is anyone going to tell us what’s going on. If this is the case aT least let us pay our accounts online because how can a shop operate on only one till. The worst part is if you’re trying to make a quick purchase you still have to wait for someone maybe collecting something and they have to check the product etc because no one else is helping cash paying customers who just want to grab and pay. Today was disappointing and I had to leave without paying. Just a question could the manager not log on and use his code while the staff members couldn’t remember their passwords or could they not reset it. I would say this was an isolated incident but this is week 3 that it has happened to me. Please find out why they are trying so hard not to accept our money. Regards Tony King
1 reviews | Active since Jan 2020
Good day, this message is for the Greenacres branch for selling products. I am a client of your shop and am currently lay-buying an iPhone i have to say your staff is very very unhelpful this is the third week in a row no one is signed on to help customers, they shout across the floor “ I don’t know my password I can’t log in today” we stand around for up to an hour trying to pay the shop and no one even cares. Four staff members were helping one customer and four of us were in the line while only one till was operational with 5/6 staff members. Someone wanted to buy headphones he couldn’t the lady ahead of us was on her lunch trying to buy just a washing rack she couldn’t be helped either I was trying to pay towards my lay-bye traveled 25kms to get there only to have to leave because it took longer than half an hour and the people ahead of me where still not helped. There’s no urgency from the staff and nobody said anything until someone in the line actually said out loud is anyone going to tell us what’s going on. If this is the case aT least let us pay our accounts online because how can a shop operate on only one till. The worst part is if you’re trying to make a quick purchase you still have to wait for someone maybe collecting something and they have to check the product etc because no one else is helping cash paying customers who just want to grab and pay. Today was disappointing and I had to leave without paying. Just a question could the manager not log on and use his code while the staff members couldn’t remember their passwords or could they not reset it. I would say this was an isolated incident but this is week 3 that it has happened to me. Please find out why they are trying so hard not to accept our money. Regards Tony King
1 reviews | Active since Jan 2020
Got offered R5800 for a pc on their whatsapp. Went to the Centurion store, waited over an hour for them to help 3 cliente before me. Once i got there they said most they can offer is R1700! The exact pc they said R5800 for! I understand if price differs a bit. But not that much!
1 reviews | Active since Jan 2020
Got offered R5800 for a pc on their whatsapp. Went to the Centurion store, waited over an hour for them to help 3 cliente before me. Once i got there they said most they can offer is R1700! The exact pc they said R5800 for! I understand if price differs a bit. But not that much!
1 reviews | Active since Jan 2020
We bought a speaker a month ago, we charged it twice. on the second charge, the charging unit literally collapsed inside. we went back to the store with the speaker to seek assistance but the staff just plain out told us there's nothing they can do because it was fiddled with. What I didn't appreciate was that, I expected the product to be taken in for investigations first before being dismissed. It simply gave me the impression that whatever you buy at cash Crusaders is at your own risk!
1 reviews | Active since Jan 2020
We bought a speaker a month ago, we charged it twice. on the second charge, the charging unit literally collapsed inside. we went back to the store with the speaker to seek assistance but the staff just plain out told us there's nothing they can do because it was fiddled with. What I didn't appreciate was that, I expected the product to be taken in for investigations first before being dismissed. It simply gave me the impression that whatever you buy at cash Crusaders is at your own risk!
1 reviews | Active since Jan 2020
Most dishonest business. Their Lambton branch promised me to keep an item. After going into the cost of renting a trailer and coming from Springs, they told me it's sold. I will not trust this business or any of it's branches in future again.
1 reviews | Active since Jan 2020
Most dishonest business. Their Lambton branch promised me to keep an item. After going into the cost of renting a trailer and coming from Springs, they told me it's sold. I will not trust this business or any of it's branches in future again.
Cash Crusaders Franchising has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 321 reviews in the last 12 months. Hellopeter has tracked Cash Crusaders Franchising across 2,882 total reviews. How is the TrustIndex calculated? →