CC
Cash Crusaders Franchising
Claimed Business
CC
Cash Crusaders Franchising
Claimed Business
351 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Cash Crusaders Franchising faces severe and systemic customer experience failures across virtually every service dimension. Customers consistently report adversarial interactions with staff and managers, products that fail within days or weeks, refunds that are refused or delayed indefinitely, pawn loan items being sold prematurely, and near-total unresponsiveness across phone, WhatsApp, and email channels. The rare positive reviews praise individual named employees who deliver exceptional service, highlighting how far the broader franchise falls below basic standards.
Top Strengths:
- •Customer Service & Support: A small number of named employees such as Celimpilo Nzuza, Funeka, Ray Phiri, Hellen, AJ, Cornelius, and Lerato are celebrated for going above and beyond with proactive communication, patience, and genuine care.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
1.9
Score
Ranking
#10
in Consumer Goods
NPS Score
-90
Recommended: Unlikely
Review Distribution
1.3|351 Reviews
May '25 - Apr '26
5(4.4%)
4(1.3%)
3(0.6%)
2(2.5%)
1(91.3%)
5(4.4%)
4(1.3%)
3(0.6%)
2(2.5%)
1(91.3%)
Recent reviews (351)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJD
John D
1 reviews | Active since Jan 2020
19 Mar 2026, 09:10
Shame on Cash Crusaders Springs
It is the most dishonest company, and Lindo is the most dishonest person to deal with. They advertised an item, I asked Lindo to keep it, I am coming, and when I got there he told me it's sold. This is the most dishonest way to get customers in the store. Shame on Cash Crusaders
Helpful (0)
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John D
1 reviews | Active since Jan 2020
19 Mar 2026, 09:10
Shame on Cash Crusaders Springs
It is the most dishonest company, and Lindo is the most dishonest person to deal with. They advertised an item, I asked Lindo to keep it, I am coming, and when I got there he told me it's sold. This is the most dishonest way to get customers in the store. Shame on Cash Crusaders
0
Replies (0)T
Trevor
1 reviews | Active since Jan 2020
17 Mar 2026, 13:48
I purchased a smart TV at their shelly beach branch and was very happy with a purchase until one day the TV just displayed " WELCOME TO WHALE TV" I went to the shop to explain my TV is stuck on 1 screen and will not respond to any controls, they advise
I purchased a smart TV at their shelly beach branch and was very happy with a purchase until one day the TV just displayed " WELCOME TO WHALE TV" I went to the shop to explain my TV is stuck on 1 screen and will not respond to any controls, they advise to bring the TV they will have a look at it. They book the TV In and came to me to say it needs a software upgrade. I have to pay for this as the TV was purchased 14 months ago and the warranty is only 12 months. TV was purchased new. I explained this makes no sense to as this "whale TV feature appears to be built into the TV it's not damaged anywhere and it comes on. How am I expected to pay foe software upgrades a year later after purchasing the TV. Also wat guarantees do I have that a few months later it won't ask for the same software to be upgraded.
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Trevor
1 reviews | Active since Jan 2020
17 Mar 2026, 13:48
I purchased a smart TV at their shelly beach branch and was very happy with a purchase until one day the TV just displayed " WELCOME TO WHALE TV" I went to the shop to explain my TV is stuck on 1 screen and will not respond to any controls, they advise
I purchased a smart TV at their shelly beach branch and was very happy with a purchase until one day the TV just displayed " WELCOME TO WHALE TV" I went to the shop to explain my TV is stuck on 1 screen and will not respond to any controls, they advise to bring the TV they will have a look at it. They book the TV In and came to me to say it needs a software upgrade. I have to pay for this as the TV was purchased 14 months ago and the warranty is only 12 months. TV was purchased new. I explained this makes no sense to as this "whale TV feature appears to be built into the TV it's not damaged anywhere and it comes on. How am I expected to pay foe software upgrades a year later after purchasing the TV. Also wat guarantees do I have that a few months later it won't ask for the same software to be upgraded.
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Replies (0)AM
Alessandro M
1 reviews | Active since Jan 2020
17 Mar 2026, 10:18
Predatory Tactics and CPA Violations by Phumelele Nkatula and Sindile Dgwanisi
Predatory Tactics and CPA Violations by Phumelele Nkatula and Sindile Dgwanisi: I am writing this to warn consumers about the dishonest and predatory tactics used by management at Cash Crusaders Market Square, Maclean St Shop 7B & 7C, Qonce, 5601.My experience was a calculated ambush designed to bypass my rights under the Consumer Protection Act (CPA). The issues started in November when I tried to exercise my right to choose a replacement for a defective device. The manager, Sindile Dgwanisi, tried to block me by claiming 'store policy' doesn't allow the consumer to choose—a blatant lie and a violation of Section 56 of the CPA, which overrides any internal store policy. After involving the CGSO, I returned to the store for my replacement, only to be subjected to a 'bait and switch' trap: Sindile Dgwanisi encouraged me to transfer my data and wipe my old phone. Once my original device was erased and my data was on the replacement, Sindile 'disappeared' and Phumelele Nkatula stepped in. Phumelele Nkatula then refused to release the replacement phone unless I paid an unauthorized 'price difference.' He effectively held my personal data and banking apps hostage, knowing I needed the phone for work and my Capitec app. He even tried to bully me into a refund I didn't want just to get rid of the problem as he refused to let me walk out with my defective device I bought from them on 21October (which is now erased of all the data). I was forced to pay under extreme duress just to retrieve my property. This branch, specifically under Phumelele Nkatula, uses high-pressure tactics to exploit customers. I am notifying the NCC and CGSO that this settlement was obtained through coercion and bad faith. Avoid this branch in King William's Town at all costs.
Helpful (0)
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Alessandro M
1 reviews | Active since Jan 2020
17 Mar 2026, 10:18
Predatory Tactics and CPA Violations by Phumelele Nkatula and Sindile Dgwanisi
Predatory Tactics and CPA Violations by Phumelele Nkatula and Sindile Dgwanisi: I am writing this to warn consumers about the dishonest and predatory tactics used by management at Cash Crusaders Market Square, Maclean St Shop 7B & 7C, Qonce, 5601.My experience was a calculated ambush designed to bypass my rights under the Consumer Protection Act (CPA). The issues started in November when I tried to exercise my right to choose a replacement for a defective device. The manager, Sindile Dgwanisi, tried to block me by claiming 'store policy' doesn't allow the consumer to choose—a blatant lie and a violation of Section 56 of the CPA, which overrides any internal store policy. After involving the CGSO, I returned to the store for my replacement, only to be subjected to a 'bait and switch' trap: Sindile Dgwanisi encouraged me to transfer my data and wipe my old phone. Once my original device was erased and my data was on the replacement, Sindile 'disappeared' and Phumelele Nkatula stepped in. Phumelele Nkatula then refused to release the replacement phone unless I paid an unauthorized 'price difference.' He effectively held my personal data and banking apps hostage, knowing I needed the phone for work and my Capitec app. He even tried to bully me into a refund I didn't want just to get rid of the problem as he refused to let me walk out with my defective device I bought from them on 21October (which is now erased of all the data). I was forced to pay under extreme duress just to retrieve my property. This branch, specifically under Phumelele Nkatula, uses high-pressure tactics to exploit customers. I am notifying the NCC and CGSO that this settlement was obtained through coercion and bad faith. Avoid this branch in King William's Town at all costs.
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Replies (0)SN
Simphiwe N
1 reviews | Active since Jan 2020
16 Mar 2026, 09:43
Bad service
Dear Consumer Complaints SA .I took my appliance to cash crusaders Blue Downs for a loan.Their extention on agreement is 5 times.I made an extension for first month paying on their app.Second time when my repayment date was on09 March 2026 I was not in the province leaving behind my agreement loan papers.I was telling myself i will pay on their app only to find out their app was not working i tried for 3 days still same .When I came back on 14 March 2026 I sent my wife to pay cash they didnt assist her because the date of payment was expired and my Appliance was on the floor for sale with huge price..The loan they offer me and told me they cant give more than that was R1000,repayment of R1450.But whe they sell it it was more than R3000. They told my wife they wont help her and i call they say samething that i miss the date.
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Simphiwe N
1 reviews | Active since Jan 2020
16 Mar 2026, 09:43
Bad service
Dear Consumer Complaints SA .I took my appliance to cash crusaders Blue Downs for a loan.Their extention on agreement is 5 times.I made an extension for first month paying on their app.Second time when my repayment date was on09 March 2026 I was not in the province leaving behind my agreement loan papers.I was telling myself i will pay on their app only to find out their app was not working i tried for 3 days still same .When I came back on 14 March 2026 I sent my wife to pay cash they didnt assist her because the date of payment was expired and my Appliance was on the floor for sale with huge price..The loan they offer me and told me they cant give more than that was R1000,repayment of R1450.But whe they sell it it was more than R3000. They told my wife they wont help her and i call they say samething that i miss the date.
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Replies (0)M
Mukhethwa
1 reviews | Active since Jan 2020
14 Mar 2026, 15:53
Pathetic service
I would like to lodge a formal complaint regarding my recent experience at your Randburg branch. While browsing in the store, I noticed a laptop displayed on the shelf with a price tag of R3,999. When we asked a staff member for assistance to purchase the item, we were informed that the price was actually R5,700. However, when the laptop was turned around, there was another sticker on the device showing a price of R4,999. This meant the same laptop had three different prices displayed, which is extremely confusing and misleading for customers. We asked to speak to the manager to resolve the issue. Unfortunately, the manager was dismissive and said he could not assist us. He mentioned he would check with his manager, but he left us unattended and never returned. To make matters worse, the store was closed while we were still waiting for assistance. This entire experience was very disappointing and unprofessional. In addition, the staff on duty were generally unhelpful and unwilling to assist properly. As a customer, I expected better service and transparency regarding pricing. I would appreciate an explanation regarding the pricing discrepancy and how this matter will be addressed to prevent similar situations in the future. I look forward to your response.
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Mukhethwa
1 reviews | Active since Jan 2020
14 Mar 2026, 15:53
Pathetic service
I would like to lodge a formal complaint regarding my recent experience at your Randburg branch. While browsing in the store, I noticed a laptop displayed on the shelf with a price tag of R3,999. When we asked a staff member for assistance to purchase the item, we were informed that the price was actually R5,700. However, when the laptop was turned around, there was another sticker on the device showing a price of R4,999. This meant the same laptop had three different prices displayed, which is extremely confusing and misleading for customers. We asked to speak to the manager to resolve the issue. Unfortunately, the manager was dismissive and said he could not assist us. He mentioned he would check with his manager, but he left us unattended and never returned. To make matters worse, the store was closed while we were still waiting for assistance. This entire experience was very disappointing and unprofessional. In addition, the staff on duty were generally unhelpful and unwilling to assist properly. As a customer, I expected better service and transparency regarding pricing. I would appreciate an explanation regarding the pricing discrepancy and how this matter will be addressed to prevent similar situations in the future. I look forward to your response.
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Replies (0)nG
nondumiso G
1 reviews | Active since Jan 2020
13 Mar 2026, 09:42
Train your staff
I am appalled outraged the service is absolutely disgusting it's obvious no customer service training was not done. One person on the floor who was extremely rude and unprofessional to the point of disgusting felicity dlamini here manger busy in the phone buyiswe ngabela while there is one person on the floor no care in the world do they know that there are people looking for jobs deal with your stuff train them on customer service
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nondumiso G
1 reviews | Active since Jan 2020
13 Mar 2026, 09:42
Train your staff
I am appalled outraged the service is absolutely disgusting it's obvious no customer service training was not done. One person on the floor who was extremely rude and unprofessional to the point of disgusting felicity dlamini here manger busy in the phone buyiswe ngabela while there is one person on the floor no care in the world do they know that there are people looking for jobs deal with your stuff train them on customer service
0
Replies (0)IP
TT
Thandeka T
1 reviews | Active since Jan 2020
12 Mar 2026, 16:08
Irrate client.
I'm writing to express my disappointment and frustration with the service I've received from your branch (Shop 57 shoping centre Mayfield Square, Lurie Rd. Shangrila, Benoni, 1513). On 4th of January 2026, I took a loan against my phone and settled it on 28th of February 2026, after extending the loan term once. Despite paying off the loan, I wasn't returned my phone as the store claimed it was ******. I have been communicating with a lady named Gladys, whom I believe is managing or supervising the store. On the day of settling the loan she advised she would claim my device from the head office, latest being the 2nd of February, which would be on a Monday. Three weeks later, I'm still waiting for a resolution, and I am still without a device. My concerns are: - I've been given excuses about claiming from head office, but no clear update on my phone's status. Rather it is one excuse after the other. - The replacement phone offered has a lower battery life (84-85%) than my original phone (90%). I request: 1. An immediate return of my original phone or a replacement with the same or better condition (90%+ battery life). My loan details: - Loan taken: 4 January - Loan settled: 28 February 2026 - Phone make/model: iPhone 14 (128GB) Please address this matter urgently. My contact details are 0685868548/thandekatembe56@gmail.com I will be awaiting correspondence with a clear resolution plan. Thandeka Ndabeni
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Thandeka T
1 reviews | Active since Jan 2020
12 Mar 2026, 16:08
Irrate client.
I'm writing to express my disappointment and frustration with the service I've received from your branch (Shop 57 shoping centre Mayfield Square, Lurie Rd. Shangrila, Benoni, 1513). On 4th of January 2026, I took a loan against my phone and settled it on 28th of February 2026, after extending the loan term once. Despite paying off the loan, I wasn't returned my phone as the store claimed it was ******. I have been communicating with a lady named Gladys, whom I believe is managing or supervising the store. On the day of settling the loan she advised she would claim my device from the head office, latest being the 2nd of February, which would be on a Monday. Three weeks later, I'm still waiting for a resolution, and I am still without a device. My concerns are: - I've been given excuses about claiming from head office, but no clear update on my phone's status. Rather it is one excuse after the other. - The replacement phone offered has a lower battery life (84-85%) than my original phone (90%). I request: 1. An immediate return of my original phone or a replacement with the same or better condition (90%+ battery life). My loan details: - Loan taken: 4 January - Loan settled: 28 February 2026 - Phone make/model: iPhone 14 (128GB) Please address this matter urgently. My contact details are 0685868548/thandekatembe56@gmail.com I will be awaiting correspondence with a clear resolution plan. Thandeka Ndabeni
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