SM
Sabelo M
Active since Jan 2022
9
Reviews
0
Industries
Reviews
9 reviews2 weeks ago
Unfair Refusal to Honour a Valid Warranty Claim
I am extremely disappointed with the service I received from Cash Crusaders regarding a valid warranty claim. I purchased a second-hand laptop from Cash Crusaders on 18 October 2025 with a 6-month warranty valid until 18 April 2026. The laptop developed a fault on 11 April 2026, which was still within the warranty period. At the time, I was out of town during the Easter holidays, but upon my return, I visited the store to request assistance, the assistant manager refused to honor the warranty simply because I physically brought the laptop in after the warranty expiry date, despite clear proof that the fault occurred and was reported before expiry. I then escalated the matter to head office via email, but I have received no response. I have since left the laptop at the store and am still waiting for this matter to be resolved fairly and professionally. My understanding is that warranty claims should be assessed based on when the fault occurred, especially where supporting evidence exists. If this matter is not resolved urgently, my next steps will include formally escalating the complaint to Consumer Protection authorities.
0 replies
25 months ago
Unfair Treatment By Absa
I signed the OTP is 2013 with lawyers that are appointed by Absa Trust executors to represent the beneficiaries in the sale of property. The bank knew from the beginning that the transfer was impossible as the sale price was insufficient to settle the bond, municipality and the levies but they delayed the sale so that I keep paying the occupational rent to make money for the estate. We resigned the new offer in 2017 and they promised to transfer within 3 months, but it never happened. I paid R88000 deposit in 2013 plus R47000 for occupational rent. The purchase price was R550000. I told them that I will not pay any rent as they didn't want to disclose the reasons for the transfer delays. Now do not want to return my deposit plus demanding more money for unpaid occupational rent. I have lodged a complaint with the Legal Practice Council for the unfair treatment and misrepresentation by these lawyers, now I will contact the Ombudsman for Banking Services as I complained to Absa many times about the conduct of their lawyers but they did not nothing to address the issues.
1 reply
27 months ago
MTN Refusing to Refund or Exchange a Phone
We bought a Realme C51 phone from MTN Clearwater mall on the 23rd of March. There was no unpacked demo or display phone at the store hence there no opportunity to view the phone before purchasing it. We were not happy with the phone when we got home. The phone camera is terrible and the phone freezes intermittently. We tried to return the phone this morning (24th March), but the store manager (Sbonelo Mathe) told us that the store does not accept returns on phones and we should lodge a complain under the Consumer Protection Act. The receipt from MTN does not have the return/exchange policy terms of conditions or the website link to these details. We searched on MTN and showed the store manager that we are permitted to return the devices purchased within48 hours, he dismissed us and said that information is only applicable to phone purchased online and not in store. Can you please help us resolve this issue as we wanted to exchange for a Samsung phone.
1 reply
49 months ago
Car sold quickly and ood price
I am happy with your service. The highest offer I received was from your dealership contact. Regards, Sabelo Mgwaba
1 reply
49 months ago
Thabani assisted me ...
Thabani assisted me effectively and he is very friendly with customers
1 reply
50 months ago
CMH Honda Disrespect customers
My wife bought a car and the the The Glen dealership promised to deliver the car registration disc and number plates. The temporary disc has expired on the 19th of April but I am still waiting for the car registration number plates. The dealership keeps telling me stories about holidays and shortage of delivery drivers
0 replies
51 months ago
Tracker is Scamming Customers with cancelation fees when you upgrade
My insurance requested that I install their tracking unit with Tracker Connect hence I had to upgrade from the one I installed in February 2022. I paid a R1000 early cancelation fee but now Tracker is charging subscription for two tracking units. When I call them they said its one month notice charge and they cannot promise I'll be refunded. Why am I being charged subscription for two tracking units in one vehicle while I have paid the cancellation fee?
1 reply
52 months ago
DirectAxis Scamming customers after loan settlement
85314168835 : Statement from DirectAxis I call DirectAxis asked for the settlement amount and I paid the amount shown I the settlement letter that was emailed to me. I emailed the proof of payment, Id copy and proof of address documents. I'm now very angry that I received the statement showing that I am being charged for the loan insurance and R69 services fees.
4 replies
53 months ago
Best Service
Thank you Wandile for your assistance and making the claim process very easy. I was embarrassed to submit this claim since my previous claim was just procced in November 2021 but you and Momentum you were very helpful and supportive
1 reply
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)